Adobe Community: Preview toggle in Lighting Effects crashes CS6 Beta

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Preview toggle in Lighting Effects crashes CS6 Beta

Apr 14, 2012 5:48 AM

I'm on Win7x64 Ultimate, 8GB RAM, GTX260-896 MB VRAM, latest drivers (296.10 released 13 Mar 2012).

I can use, and save the results of using, Lighting Effects (only relatively small (< 4 MB) flat 16-bit TIFFs and flat JPEGs tried so far) with no apparent difficulties. However, any but the most limited use (not exceededing three on average - applied as a continuous toggle) of the Preview button invariably causes CS6 Beta to crash. This is the error message generated by Windows:

"Adobe Photoshop CS6 has stopprd working

Windows can check online for a solution to the problem.

> Check online for a solution and close the program

> Close the program

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.0.0

Application Timestamp: 4f551de1

Fault Module Name: MSVCR100.dll

Fault Module Version: 10.0.40219.1

Fault Module Timestamp: 4d5f034a

Exception Code: c0000005

Exception Offset: 000000000003c145

OS Version: 6.1.7601.2.1.0.2561

Locale ID: 3081

Additional Information 1: 651f

Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652

Additional Information 3: b579

Additional Information 4: b579ee6e46c3f5067c4f88b754331731"

This happens with all Basic, Normal and Advanced Drawing Modes in the "Advanced Settings" tab of the Graphics Processor Settings dialog in the Performance Tab of Preferences. Having ticked "Use Graphics Processor" and then clicked the "Advanced Settings" button, CS6 Beta tells me that Open CL is an available option (which is consistent with the release notes for the latest drivers) but because my graphics card is now about 4 or 5 years old, I have my doubts and so my testing has included not selecting that option. However all tests have selected "Use Graphics Processor to Accelerate Computation".

I was hoping that someone in the Adobe development team might be able to have a look at this issue for me? Please?

7357 Views 17 Replies Latest reply: Andrew_Hart, May 6, 2012 9:47 PM

Replies

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1. Andrew_Hart,

Apr 14, 2012 6:43 PM in reply to Andrew_Hart

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Continuing to experience this problem - this time applying the filter to a Smart Object layer in an 84 MB PSD file - crash occuring after just 3 toggles of the Preview button.
Here is the summary and full report generated by NirSoft's AppCrashView (ver 1.11) program. It takes its info from the Windows WERs.
Can anyone else reproduce this behaviour ?

"Process File      : Photoshop.exe
Event Name        : Stopped working
Event Time        : 15/04/2012 11:14:50 AM
User Name         : ash1
Exception Code    : 0xc000041d
Exception Offset : 0x0003bfa0
Fault Module Name : MSVCR100.dll
Fault Module Version: 10.0.40219.1
Process Path      : C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report File Size : 24,848
Report File Path : C:\Users\ash1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCr ash_Photoshop.exe_1b8b58bdaa548d6e15719b3bab048eabd76d4c_0bc93b0e\Repo rt.wer
==================================================

Version=1
EventType=APPCRASH
EventTime=129789260908135188
ReportType=2
Consent=1
ReportIdentifier=65b7a714-8698-11e1-8101-e0cb4e0158b2
IntegratorReportIdentifier=65b7a713-8698-11e1-8101-e0cb4e0158b2
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=13.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4f551de1
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR100.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.40219.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4d5f034a
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=000000000003bfa0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=5bd8
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=5bd849b86497feb978496e03527c669c
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=962e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=962e959bbf98fe94a144f2382e80f5ea
UI[2]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
UI[3]=Adobe Photoshop CS6 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595 b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\gdiplus.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\ole32.dll
LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
LoadedModule[12]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ExtendScript.dll
LoadedModule[13]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
LoadedModule[14]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ScCore.dll
LoadedModule[15]=C:\Windows\system32\SHELL32.dll
LoadedModule[16]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[17]=C:\Windows\system32\mscms.dll
LoadedModule[18]=C:\Windows\system32\USERENV.dll
LoadedModule[19]=C:\Windows\system32\profapi.dll
LoadedModule[20]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCP100.dll
LoadedModule[21]=C:\Windows\system32\OPENGL32.dll
LoadedModule[22]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[24]=C:\Windows\system32\GLU32.dll
LoadedModule[25]=C:\Windows\system32\DDRAW.dll
LoadedModule[26]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[27]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[28]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[29]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[30]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[31]=C:\Windows\system32\dwmapi.dll
LoadedModule[32]=C:\Windows\system32\WS2_32.dll
LoadedModule[33]=C:\Windows\system32\NSI.dll
LoadedModule[34]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[35]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\cg.dll
LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\cgGL.dll
LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\adbeape.dll
LoadedModule[38]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1 e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
LoadedModule[39]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1 e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeOwl.dll
LoadedModule[41]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ahclient.dll
LoadedModule[42]=C:\Windows\system32\WININET.dll
LoadedModule[43]=C:\Windows\system32\Normaliz.dll
LoadedModule[44]=C:\Windows\system32\iertutil.dll
LoadedModule[45]=C:\Windows\system32\urlmon.dll
LoadedModule[46]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\amtlib.dll
LoadedModule[47]=C:\Windows\system32\WINHTTP.dll
LoadedModule[48]=C:\Windows\system32\webio.dll
LoadedModule[49]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AXEDOMCore.dll
LoadedModule[52]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MPS.dll
LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PlugPlug.dll
LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\tbb.dll
LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeLinguistic.dll
LoadedModule[56]=C:\Windows\system32\PSAPI.DLL
LoadedModule[57]=C:\Windows\system32\IMM32.DLL
LoadedModule[58]=C:\Windows\system32\MSCTF.dll
LoadedModule[59]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\tbbmalloc.dll
LoadedModule[60]=C:\Windows\system32\VERSION.dll
LoadedModule[61]=C:\Windows\WinSxS\amd64_microsoft.windows.common-cont rols_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dl l
LoadedModule[62]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[63]=C:\Windows\system32\uxtheme.dll
LoadedModule[64]=C:\Windows\system32\STI.DLL
LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[66]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[67]=C:\Windows\system32\rsaenh.dll
LoadedModule[68]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[69]=C:\Windows\system32\wiatrace.dll
LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.dll
LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PSViews.dll
LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PSArt.dll
LoadedModule[73]=C:\Windows\system32\c_g18030.dll
LoadedModule[74]=C:\Windows\system32\MSIMG32.dll
LoadedModule[75]=C:\Windows\system32\apphelp.dll
LoadedModule[76]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\FastCore.8BX
LoadedModule[77]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\MMXCore.8BX
LoadedModule[78]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\libmmd.dll
LoadedModule[79]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\MultiProcessor Support.8BX
LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PLUGIN.dll
LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\ADM\ADMPlugin.apl
LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeXMP.dll
LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\File Formats\Dicom.8BI
LoadedModule[84]=C:\Windows\system32\WSOCK32.dll
LoadedModule[85]=C:\Windows\system32\NETAPI32.dll
LoadedModule[86]=C:\Windows\system32\netutils.dll
LoadedModule[87]=C:\Windows\system32\srvcli.dll
LoadedModule[88]=C:\Windows\system32\wkscli.dll
LoadedModule[89]=C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi
LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[91]=C:\Windows\system32\wbemcomn.dll
LoadedModule[92]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[93]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[94]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[95]=C:\Windows\system32\ntmarta.dll
LoadedModule[96]=C:\Windows\system32\WLDAP32.dll
LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\BIB.dll
LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\BIBUtils.dll
LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ACE.dll
LoadedModule[100]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AGM.dll
LoadedModule[101]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\CoolType.dll
LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AXE8SharedExpat.dll
LoadedModule[103]=C:\Windows\system32\icm32.dll
LoadedModule[104]=C:\Windows\System32\msxml6.dll
LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobePIP.dll
LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\LogSession.dll
LoadedModule[107]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\WRServices.dll
LoadedModule[108]=C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\AdobeHunspellPlugin\Ad obeHunspellPlugin.dll
LoadedModule[109]=C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\WRLilo Plugin.dll
LoadedModule[110]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\ScriptingSupport.8li
LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ScriptUIFlex.dll
LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\adobe_caps.dll
LoadedModule[113]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[114]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[115]=C:\Windows\system32\WINSTA.dll
LoadedModule[116]=C:\Windows\system32\EhStorShell.dll
LoadedModule[117]=C:\Windows\system32\PROPSYS.dll
LoadedModule[118]=C:\Windows\System32\cscui.dll
LoadedModule[119]=C:\Windows\System32\CSCDLL.dll
LoadedModule[120]=C:\Windows\system32\CSCAPI.dll
LoadedModule[121]=C:\Windows\system32\ntshrui.dll
LoadedModule[122]=C:\Windows\system32\slc.dll
LoadedModule[123]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll
LoadedModule[124]=C:\Windows\system32\SXS.DLL
LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\aif_core.dll
LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\aif_ogl.dll
LoadedModule[127]=C:\Windows\system32\nvoglv64.DLL
LoadedModule[128]=C:\Windows\system32\WINTRUST.dll
LoadedModule[129]=C:\Windows\system32\CRYPT32.dll
LoadedModule[130]=C:\Windows\system32\MSASN1.dll
LoadedModule[131]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapeengine.dll
LoadedModule[132]=C:\Windows\system32\OLEACC.dll
LoadedModule[133]=C:\Windows\system32\COMDLG32.dll
LoadedModule[134]=C:\Windows\system32\WINMM.dll
LoadedModule[135]=C:\Windows\system32\msi.dll
LoadedModule[136]=C:\Windows\system32\DSOUND.dll
LoadedModule[137]=C:\Windows\system32\POWRPROF.dll
LoadedModule[138]=C:\Windows\system32\DNSAPI.dll
LoadedModule[139]=C:\Windows\system32\dbghelp.dll
LoadedModule[140]=C:\Windows\system32\mlang.dll
LoadedModule[141]=C:\Windows\system32\Secur32.dll
LoadedModule[142]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[143]=C:\Windows\system32\credssp.dll
LoadedModule[144]=C:\Windows\system32\schannel.DLL
LoadedModule[145]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[146]=C:\Windows\system32\wdmaud.drv
LoadedModule[147]=C:\Windows\system32\ksuser.dll
LoadedModule[148]=C:\Windows\system32\AVRT.dll
LoadedModule[149]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[150]=C:\Windows\system32\msacm32.drv
LoadedModule[151]=C:\Windows\system32\MSACM32.dll
LoadedModule[152]=C:\Windows\system32\midimap.dll
LoadedModule[153]=C:\Windows\system32\mswsock.dll
LoadedModule[154]=C:\Windows\System32\wshtcpip.dll
LoadedModule[155]=C:\Windows\System32\wship6.dll
LoadedModule[156]=C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\lib\ServiceManager-Launcher_x64.dll
LoadedModule[157]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\updaternotifications.dll
LoadedModule[158]=C:\Windows\system32\taskschd.dll
LoadedModule[159]=C:\Windows\system32\wpdshext.dll
LoadedModule[160]=C:\Windows\System32\shdocvw.dll
LoadedModule[161]=C:\Windows\System32\ieframe.dll
LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\data_flow.dll
LoadedModule[163]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\image_runtime.dll
LoadedModule[164]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\image_flow.dll
LoadedModule[165]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\3D Engines\Photoshop3DEngine.8BI
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Photoshop CS6
AppPath=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe"

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2. Howard Pinsky,

Apr 14, 2012 6:55 PM in reply to Andrew_Hart

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If you're feeling adventurous, it looks like there are beta drivers that were released a few days ago for your card. It brings more OpenGL support: http://www.geforce.com/drivers/results/43560

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3. Andrew_Hart,

Apr 14, 2012 7:17 PM in reply to Howard Pinsky

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Thank you , Howard.
I'll have a look at what the release notes say.
However, since eyerything else Open GL related seems to be working, I doubt that my latest "release" drivers are causing the problem.

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4. Howard Pinsky,

Apr 14, 2012 7:22 PM in reply to Andrew_Hart

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It's very possible that it may not help, but it might be worth a shot. I wish I knew what all the mumbo-jumbo in the crash logs meant.

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5. Andrew_Hart,

Apr 14, 2012 7:35 PM in reply to Howard Pinsky

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Howard Pinsky wrote:

I wish I knew what all the mumbo-jumbo in the crash logs meant.
Pretty meaningless to me as well.

That's why my initial post was directed primarily at the Adobe CS6 Beta development team.

It's early days yet, but I hope it's not beyond their ability to help.

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6. Andrew_Hart,

Apr 22, 2012 9:47 PM in reply to Andrew_Hart

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Still experiencing these crashes. Sure would appreciate some assistance from Adobe personnel.

I've even tried Lighting Effects with my old GTX260 x64 driver Version 197_45 released on 13 April 2010 which had worked without a hitch on CS5 - no go.

PsCS6 Beta x64 still crashes (in Basic, Normal and Advanced Drawing modes of Advanced Settings) when toggling the Preview button in Lighting Effects, and generates exactly the same error message. Here it is again:

"Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f551de1
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: c0000005
Exception Offset: 000000000003c145
OS Version: 6.1.7601.2.1.0.2561
Locale ID: 3081
Additional Information 1: 651f
Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652
Additional Information 3: b579
Additional Information 4: b579ee6e46c3f5067c4f88b754331731"

The culprit Fault Module is always MSVCR100.dll. Would not have a clue what this dll controls, but surely someone at Adobe must have some idea?

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7. Pattie F,

Apr 26, 2012 9:17 AM in reply to Andrew_Hart

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It really feels like a video board or driver related problem, but we'd need your system information to take a look (Photoshop Help>System Info). If you disable the GPU by unchecking "use graphics processor" option in the system preferences>performance, does it still crash? I realize you want to use the GPU features but this may help give us clues.

Can you cut and paste your system info into this thread?

Pattie

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8. Andrew_Hart,

Apr 23, 2012 8:28 PM in reply to Pattie F

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Pattie

Thank you for taking an interest in my problem.

To answer your questions:

No, I am not using Vista - as my original post said, I'm on Win 7 x64 Ultimate using the latest drivers (296.10) for my GTX260 video card.
Unchecking "use graphics processor" removes the availability of the Lighting Effects filter (greyed-out) - so no joy there.
My system information follows below: Please note that normally I have Open GL enabled and set to Advanced Driver Mode (this is where the PsCS6 Beta installation set it by dedault) but with Use Open CL unchecked. Nor does checking "Use Graphics Processor" but unchecking "Use Graphics Processor to Accelerate Computation" stop the crashes. And, as I've said in my previous posts, I gave tested all Basic, Normal and Advanced Driver Modes.

Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2675 MHz
Built-in memory: 4094 MB
Free memory: 2256 MB
Memory available to Photoshop: 3497 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 260/PCIe/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 260
OpenCL Version:
Driver Version: 8.17.12.9610
Driver Date: 20120229000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 260
Video Card Memory: 896 MB
Video Rect Texture Size: 8192
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\ash1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
P:\, 25.0G, 24.9G free
J:\, 25.0G, 24.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   5,0,10,0
   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113

Required plug-ins:

   3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mezzotint 13.0
   Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Pinch 13.0
   Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0
   Shear 13.0
   Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Sumi-e 13.0
   Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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9. Andrew_Hart,

Apr 26, 2012 5:43 AM in reply to Andrew_Hart

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Pattie

Any luck with tracking down my issue?

Just to try and narrow the possible causes, I went back to a previous image of my C:\ drive containing just PsCs5 and my old 197.45 nVidia drivers, uninstalled those drivers (using the nVidia uninstaller, rebooting into Safe Mode, cleaning up any stragglers with Driver Sweeper 3.0.2 (latest version)) rebooting into normal Win7, installing the latest nVidia drivers (296.10) and only then installing PsCS6 Beta. Previously, I had first installed PsCS6 Beta, then uninstalled the 197.45 drivers and subsequently installed the 296.10 drivers.

Unfortunarely, I am still experiencing the Ps crashes when using the Preview toggle in Lighting Effects, but the Windows error message has changed slightly. The only difference is where you see the the "or" reference - which indicates the changes. The error message, however, still lays the blame on MSVCR100.dll as the fault module. Is this something the Beta installed? The old and modified error message follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f551de1
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: c0000005
Exception Offset: 000000000003c145 or 3bfa0
OS Version: 6.1.7601.2.1.0.2561
Locale ID: 3081
Additional Information 1: 651f
Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652
Additional Information 3: b579 or b680
Additional Information 4: b579ee6e46c3f5067c4f88b754331731 or b6806ad0113b76590ca2e99a508031ce

Regardless, I really want to resolve this as I see Lighting Effects as something I will very much want to use in the future.

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10. Pattie F,

Apr 26, 2012 11:57 AM in reply to Andrew_Hart

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I have forwarded this on to the experts for review- stay tuned.

Pattie

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11. Andrew_Hart,

Apr 27, 2012 12:07 AM in reply to Pattie F

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Thanks Pattie.

Would you please pass on the following information to your experts in case it may assist.

Two (2) different versions of "msvcr100.dll" (the file said by the Windows error message to be the fault for the crash of PsCS6 Beta when toggling Preview in the Lighting Effects filter when running PsCS6 (x64) on my Win 7 (x64) Ultimate system) were indeed installed by the PsCS6 Beta install program in the following 5 locations:

C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\ (File version 10.0.40219.1)
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ (File version 10.0.40219.1)
C:\Program Files (x86)\Adobe\Adobe Bridge CS6\ (File version 10.0.40219.1)
C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ (File version 10.0.40219.1)
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\ (File version 10.0.31118.1)

"msvcr100.dll" also appears to be a part of the standard install (in 2 locations) in a Win 7 (x64) Ultimate operating system. The Date Modified and Date Created time stamps in each location are shown as 11 June 2011, which predates my fresh reinstall of the PsCS6 Beta on 25 April 2012 (on an image of my C:\ drive upon which there had never been any previous installation of the PsCS6 Beta). The 2 Windows locations of "msvcr100.dll" occur in the following locations:

C:\Windows\System32\ (File version 10.0.40219.325) - Note: this is a later version than any of those installed by Adobe
C:\Windows\SysWOW64\ (File version 10.0.40219.325) - Note: this is a later version than any of those installed by Adobe

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12. Pattie F,

Apr 29, 2012 6:20 PM in reply to Andrew_Hart

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Can you send me a link to a file that causes a crash and indicate the steps needed to make it crash? Maybe if we can reproduce it here it will be easier to debug. I will share your information above.

thanks-
Pattie

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13. Andrew_Hart,

Apr 28, 2012 11:47 AM in reply to Pattie F

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Yes, I can send you a link if you can tell me how. I cannot get yousendit to work for free anymore - they keep requiring me to sign up for an account and I won't do that.

The problem occurs with all TIFF and JPG files of all sizes - I have downrezed one of the 23 MB TIFF files I have had problems with to an 800x600 (approx) JPG file which is a now l little under 700 KB - hope this is not too big. I have tested Lighting Effects on this file and confirm that it also triggers the crash.

To invoke the crash, simply open the file in PsCS6 Beta, invoke Lighting Effects, and without doing anything more (it will have opened one spot light by default), simply toggle the Preview button a few times with a, say, 5 second delay between each toggle. It crashed for me after the third toggle with the downrezed JPG.

Look forward to receiving an alternate method of supplying you with a link to my file, assuming you still want it after the above explanation.

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14. PECourtejoie,

Apr 29, 2012 3:29 AM in reply to Andrew_Hart

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Andrew, please do send a private message to Pattie, and give her your email address.

There are alternatives to yousendit for the bug files, as described in this FAQ: http://forums.adobe.com/thread/963427?tstart=0

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15. Andrew_Hart,

Apr 29, 2012 5:48 AM in reply to PECourtejoie

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Thanks, Pierre, for the FAQ link.

I have emailed Pattie a copy of the file as requested in her PM to me.

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16. Pattie F,

Apr 30, 2012 12:00 PM in reply to Andrew_Hart

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Got the file Andrew. We are looking at it-
Pattie

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17. Andrew_Hart,

May 6, 2012 9:47 PM in reply to Pattie F

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Pattie,

Before the Beta forum closes down, have you had any luck in resolving my problem?

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