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nwrightmh
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users cannot receive emails from other users

Apr 23, 2012 8:25 PM

Categories: Bug Reports and System Issues Tags: #email #work #doesn't

Hi Everyone,

 

 

We've been having an issue with our emails since day 1.

 

 

No one can send to each other, they can receive from other domain names but not from a user on the same domain or from themselves.

It's marked as sent, even in webmail, but never received.

 

 

Any ideas what would cause this? or should we just throw all hope of using BC for email in the bin and just buy a server that actually works.

 

 

 

Cheers

501 Views   10 Replies   Latest reply: nwrightmh, Apr 23, 2012 10:54 PM
 
Replies
  • mario_gudelj
    1,579 posts
    Oct 13, 2010
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    1. mario_gudelj,
    Apr 23, 2012 9:00 PM   in reply to nwrightmh
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    Sounds weird. If you're using BCs mail make sure you're using mail.you-doamin.com for SMTP and not some external service. Otherwise, please test from webmail to webmail. Also, if you have further issues please post the domain here. You can use https://bitly.com/ if you don't want it to be indexed.

     

    Cheers,

     

    mario

     
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  • nwrightmh
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    2. nwrightmh,
    Apr 23, 2012 9:19 PM   in reply to mario_gudelj
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    Hi Mario,

     

    Thanks for the reply, we've tried both - our external service for another site works but BC's mail.domain.com.au doesn't work.

     

    domain is www.greenlux.com.au / www.greenluxlighting.com.au

     

     

     

    EDIT: Yes we have tested sending from webmail to themselves, eg sales@greenlux.com.au sends a test email to sales@greenlux.com.au , comes in the sent folder but is never received - IN webmail.

     

     

     

     

    Thanks.

     
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  • mario_gudelj
    1,579 posts
    Oct 13, 2010
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    3. mario_gudelj,
    Apr 23, 2012 9:28 PM   in reply to nwrightmh
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    sales@ is an alias to another account. You can not send emial from alias to itself. Try sending from an actual account and see if that works.

     

    Cheers,

     

    mario

     
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  • nwrightmh
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    4. nwrightmh,
    Apr 23, 2012 9:32 PM   in reply to mario_gudelj
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    that was an example, we used real accounts not aliases for testing.

     

     

    we even created a new account and tried to send to its-self from webmail but the result was as above.

     
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  • mario_gudelj
    1,579 posts
    Oct 13, 2010
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    5. mario_gudelj,
    Apr 23, 2012 9:45 PM   in reply to nwrightmh
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    I've made some changes to those accounts. Can you please test this again and get back to me?

     
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  • nwrightmh
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    6. nwrightmh,
    Apr 23, 2012 9:51 PM   in reply to mario_gudelj
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    just tested... still no change. tested in webmail & apple mail.

     
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  • mario_gudelj
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    Oct 13, 2010
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    7. mario_gudelj,
    Apr 23, 2012 10:35 PM   in reply to nwrightmh
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    I spoke to one my colleagues and he's told me that this may be caused by that domain being redelegated to the old nameservers - http://whois.domaintools.com/greenlux.com.au

     

    It's still using:

     

    Name Server:                     ns01.businesscatalyst.com

    Name Server:                     ns02.businesscatalyst.com

     

    You need to change those to either ns1.worldsecuresystems.com and ns2.worldsecuresystems.com or use ns01.freshbusinesssuite.com and ns02.freshbusinesssuite.com

     

    Cheers,

     

    -mario

     
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  • nwrightmh
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    8. nwrightmh,
    Apr 23, 2012 10:36 PM   in reply to mario_gudelj
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    Hey mate, thanks I didn't know that.

     

    Will update that and report back

     
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  • nwrightmh
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    9. nwrightmh,
    Apr 23, 2012 10:41 PM   in reply to nwrightmh
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    ns1.worldsecuresystems.com

     

    &

     

    ns01.businesscatalyst.com

     

     

    are pointed to the same IP address? 192.150.2.143

     

    EDIT: I've updated them anyway... see what happens.

     
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  • nwrightmh
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    10. nwrightmh,
    Apr 23, 2012 10:54 PM   in reply to nwrightmh
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    Emails have started coming in now, strangely enough the name server change appears to have fixed it despite the matching IP addresses.

     

    Thanks very much for your help.

     
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