We've been having an issue with our emails since day 1.
No one can send to each other, they can receive from other domain names but not from a user on the same domain or from themselves.
It's marked as sent, even in webmail, but never received.
Any ideas what would cause this? or should we just throw all hope of using BC for email in the bin and just buy a server that actually works.
Sounds weird. If you're using BCs mail make sure you're using mail.you-doamin.com for SMTP and not some external service. Otherwise, please test from webmail to webmail. Also, if you have further issues please post the domain here. You can use https://bitly.com/ if you don't want it to be indexed.
Thanks for the reply, we've tried both - our external service for another site works but BC's mail.domain.com.au doesn't work.
domain is www.greenlux.com.au / www.greenluxlighting.com.au
I spoke to one my colleagues and he's told me that this may be caused by that domain being redelegated to the old nameservers - http://whois.domaintools.com/greenlux.com.au
It's still using:
Name Server: ns01.businesscatalyst.com
Name Server: ns02.businesscatalyst.com
You need to change those to either ns1.worldsecuresystems.com and ns2.worldsecuresystems.com or use ns01.freshbusinesssuite.com and ns02.freshbusinesssuite.com
Europe, Middle East and Africa