Thanks a lot for sharing the log files. We looked at the log file and determined that the Trial is expiry for Photoshop CS6 on the users machine and so Photoshop CS6 stops working. Correspondingly the "Continue Trial" button on Adobe Application manager (AAM) becomes disabled.
Below are more detailed response for different users:
User camcheline:
It seems from the log file that the Photoshop CS6 Trial license has been expired as on date 2012-04-18. This could be because of any prior Photoshop CS6 pre-release build installed and its Trial been consumed. Further user tried to wound back his system clock to some past time which is 2012-01-02. User later corrected the system clock to 2012-04-18 and tried again but this could not helped as Trial was actually expired. This gets confirmed from the following log statements-
2012-04-18 10:35:56 [15749] SLCoreService: Query license: type = 1, duration = 60 days, remaining = expired.
…
2012-01-02 10:34:22 [15739] SLCoreService: Query license: type = 1, duration = 60 day, remaining = expired (clock is wound back).
…
2012-04-18 10:35:56 [15749] SLCoreService: Query license: type = 1, duration = 60 days, remaining = expired.
Note: Trial license of Photoshop CS6 pre-release build and Public Beta build shares the same Trial license (with little variation).
Once the Trail has expired there is no way to get it back. User can enter Serial Number and start using Photoshop CS6 again.
User Jason.slack15:
Photoshop CS6 Trial license has started on date 2012-01-10 and expired on date 2012-04-09 which is fine and expected. This is confirmed from the following log statements-
2012-01-10 11:44:00 [3292] SLCoreService: Query license: type = 1, duration = 90 days, remaining = 90 day(s) 0 seconds.
….
2012-04-09 14:09:43 [3360] SLCoreService: Query license: type = 1, duration = 90 days, remaining = expired.
Once the Trail has expired there is no way to get it back. User can enter Serial Number and start using Photoshop CS6 again.
Thanks and happy to help,
Ravi Agrawal
