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idhc
Currently Being Moderated

pdf.rpln plug-in cs5.5 crashes on loading plug-ins

Apr 24, 2012 5:19 AM

Tags: #error #pdf #cs5.5 #indesign

I have tried everything from uninstall, re-install the cleaner after uninstall, nothing works.......

any ideas?

 
Replies
  • Currently Being Moderated
    Apr 24, 2012 6:11 AM   in reply to idhc

    What's the OS?

     

    Have you installed the 7.5.2 patch?

     

    You haven't given us a lot to go on here. Please describe in detail what is happening -- are launching ID from a shortcut ofd some sort or double clicking a file, or what, exactly?

     
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  • Currently Being Moderated
    May 17, 2012 3:49 AM   in reply to idhc

    I think if I were in your shoes I would uninstall again, making sure to check the box to remove preferences, then run the cleaner tool, then rename any Adobe folders that might be left in your user profile, reboot, run MSconfig and turn off all but essential startups and services (especially virus, spyware and third-party firewall, itunes, browser helpers, etc), reboot, run the installer, and run MSconfig again to reset normal startup.

     
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  • Currently Being Moderated
    May 17, 2012 7:35 AM   in reply to idhc

    This is VERY strange. Sorry to have put you through that big hassle for nothing.

     

    Let's try two more things that are at least diagnostic. First, do a search in  for *.RPLN and see if EPS Page Item.rpln turns up anywhere. On my system (which is 64-bit) it shows up in each version under the \Program Files (x86)\...\Indesign\Required folder.

     

    Next, if the plugin is there, create a new user, log in with that account and try again.

     
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  • Currently Being Moderated
    Mar 26, 2013 10:43 AM   in reply to Peter Spier

    I have the same problem, execept mine is an XP. The weird thing is that it was working totally fine and then one day I tried to open and these errors pop up (like 20 or more). I checked the destination where the plug-ins are and they are all there and look totally fine. My other pc has the same program and I do not have this problem on that one. Re-install doesn't help either. Any suggestions?

     
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  • Currently Being Moderated
    Mar 26, 2013 12:50 PM   in reply to NP1203

    Your error may or may not be the same. It would help to have the exact wording of the error message, or a screen capture of the dialog.

     
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  • Currently Being Moderated
    Mar 26, 2013 4:16 PM   in reply to Peter Spier

    Thanks for the reply, here are some screen shots:

     

    Some examples of the first 20 or so errors

    2.png

     

    1.png

     

    3.png

     

    The last error message the closes indesign

     

    4.png

     
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  • Currently Being Moderated
    Mar 26, 2013 4:31 PM   in reply to NP1203

    Is one of those the very first error you get when you open?

     

    Have you tried a Sytem Restore to a point in time when ID worked?

     
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  • Currently Being Moderated
    Mar 28, 2013 2:34 PM   in reply to Peter Spier

    The 2nd one is the first one I see. The system restore function was turned off and there are no restore points that I can load. Any other suggestions?

     
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  • Currently Being Moderated
    Mar 28, 2013 6:17 PM   in reply to NP1203

    Reinstall...

     
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  • Currently Being Moderated
    Mar 29, 2013 7:25 AM   in reply to Peter Spier

    Okay, I will try this. Any ideas on how to prevent something like this in the future?

     
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  • Currently Being Moderated
    Mar 29, 2013 7:29 AM   in reply to NP1203

    Impossible to say...

     
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