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Zim365
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Issues with Notifications and with Payment Integration

Apr 23, 2012 1:44 PM

Tags: #notifications #integration #payments #paypal

I recently upgraded to the PlusService. I integrated my Paypal account and have been verified.

 

Today, someone submitted the form, but managed to cancel the payment process. So I have her form data, but no money. Is there a way to make the payment mandatory?

 

Also, I never got a notification about this submission. The email address is correct and it's not in my spam filter.

 

Any information would be appreciated.

 
Replies
  • Randy Swineford
    2,339 posts
    Mar 7, 2011
    Currently Being Moderated
    Apr 24, 2012 6:47 AM   in reply to Zim365

    Its impossible to make a payment mandatory becuase users can always just abondon the web browser session before payment.

     

    What email provider are you using?

     

    Randy

     
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  • Randy Swineford
    2,339 posts
    Mar 7, 2011
    Currently Being Moderated
    Apr 24, 2012 1:17 PM   in reply to Zim365

    We don't send email notifications when a user submits data but doesn't complete the PayPal payment process. In that case, we don't get a call back from paypal so we can't send an email notification. We only send a notification if the payment was completed or the user specifically clicked cancel on the paypal check out page.

     

    Randy

     
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