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Issues with Notifications and with Payment Integration

Apr 23, 2012 1:44 PM

Categories: Bug / Error Tags: #notifications #integration #payments #paypal

I recently upgraded to the PlusService. I integrated my Paypal account and have been verified.

Today, someone submitted the form, but managed to cancel the payment process. So I have her form data, but no money. Is there a way to make the payment mandatory?

Also, I never got a notification about this submission. The email address is correct and it's not in my spam filter.

Any information would be appreciated.

347 Views 3 Replies Latest reply: Randy Swineford, Apr 24, 2012 1:17 PM

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2,196 posts
Mar 7, 2011

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1. Randy Swineford,

Apr 24, 2012 6:47 AM in reply to Zim365

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Its impossible to make a payment mandatory becuase users can always just abondon the web browser session before payment.

What email provider are you using?

Randy

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2. Zim365,

Apr 24, 2012 6:53 AM in reply to Randy Swineford

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It's a company email address. However, checking our spam reports, there was nothing blocked.

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2,196 posts
Mar 7, 2011

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3. Randy Swineford,

Apr 24, 2012 1:17 PM in reply to Zim365

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We don't send email notifications when a user submits data but doesn't complete the PayPal payment process. In that case, we don't get a call back from paypal so we can't send an email notification. We only send a notification if the payment was completed or the user specifically clicked cancel on the paypal check out page.

Randy

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