Skip navigation
Mike Tolan
Currently Being Moderated

3320 Errors on MacOS

Apr 19, 2012 6:42 AM

Recently I've been seeing a considerably higher number of 3320 errors when using a Flash Access enabled player on MacOS. I'm aware that the documentation lists 3320 as a Generic Internal Flash Access error, but I'd like to provide anything diagnostically useful as well.


These errors occur in a point in the playback process

1. After the Flash Access Runtime has been successfully installed

2. After the content metadata has been loaded and successfully parsed (no 3343 or 3344 errors thrown as part of that)

3. As the ActionScript code is calling mDrmManager.loadVoucher(mDRMMetadata, LoadVoucherSetting.FORCE_REFRESH);

4. Reviewing data from an HTTP Proxy indicates that the request for the license is never made.


I can reproduce the problem consistently with:


MacOS 10.7.3

chrome 18.0.1025.162

flash MAC 11,2,202,229


MacOS 10.7.3

Firefox 11 - Flash Player


MacOS 10.7.3

Safari 5.1.5 - Flash Player

  • Currently Being Moderated
    Apr 19, 2012 10:19 AM   in reply to Mike Tolan

    Hi Mike,


    We did have a bad module for Build on Mac OS 64-bit.   Perhaps you 'cached' that bad module.


    If you look at finder in:

    ~Library/Caches/Adobe/Flash Player/NativeCache/<DIR>/<DIR>/


    See what library you have down there.   Most likely you have the one that was corrupted.  (adobecp64-301806-1.plugin).


    Also, we've updated the player to build 233.   Maybe it's just best you upgrade your Flash Player and it should re-download the  (newer, clean) DRM modules



    Mark as:
  • Currently Being Moderated
    Apr 24, 2012 7:48 AM   in reply to Stephen D. [Adobe] also has a corrupt module that tested OK internally.  We're refreshing this today.



    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points