When I try to send a picture using share, I am prompted to input my verification number. I do not have a verification number. I click the "resend" button but do not receive any message. My email address as listed is correct. Several weeks ago I did receive an email regarding verification. I did respond (late) to the enclosed link but got a message that my account had been verified.
I have tried online chat help twice and, after very lengthy periods ended up without a solution. The first try the agent said my problem would be escalated to a higher level troubleshooter and I would be contacted. I have not been contacted. Yesterday I was told that there was a problem on their end and it would be resolved but I still cannot use share. Any suggestions would be appreciated.
Yes, I am talking about share in photoshop elements. When I try to share a photo I am asked for my validation number. I did receive an email from Photoshop about validating my address, I replied to that email but was several days late. When the site opened there was a message that I was now validated and could use Photoshop. I did not notice a validation number that I needed to record. Now I click on "resend" and have done that many times but never receive another validation email. Please help!
Europe, Middle East and Africa