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Acrobat 10.1.3 crash on quit

Apr 12, 2012 8:51 AM

  Latest reply: ksulliv1, Jan 23, 2013 10:21 AM
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  • Currently Being Moderated
    Apr 23, 2012 11:12 AM   in reply to ArchiPhone

    How about some news from Adobe?

     
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  • Currently Being Moderated
    Apr 23, 2012 11:20 AM   in reply to KCH LTD

    Haven't heard anything from Adobe or Enfocus here.

     
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  • Currently Being Moderated
    Apr 23, 2012 11:30 AM   in reply to ArchiPhone

    Experiencing the same issue here, and failing to comprehend why it seems that Adobe cannot release a stable build of Acrobat Pro X.

     

    After update to 10.1.3 in Windows 7 64-bit environment, Acrobat Pro X will intermittently crash when you close a document. 

     

    Event Log error reported as:

    Faulting application name: Acrobat.exe, version: 10.1.3.23, time stamp: 0x4f7bc871

    Faulting module name: Acrobat.dll, version: 10.1.3.23, time stamp: 0x4f7bd9b8

    Exception code: 0xc0000005

    Fault offset: 0x000bdf75

    Faulting process id: 0xb38

    Faulting application start time: 0x01cd217dec47838a

    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.dll

    Report Id: 300c550a-8d71-11e1-afe4-5c260a306abe

     
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  • Currently Being Moderated
    Apr 23, 2012 11:53 AM   in reply to SenorMano

    SenorMano -- (For me), Acrobat doesn't crash if I keep a PDF file open -- I can then open and close other PDFs without a hitch. It's a lame workaround, but it seems to work so it's my solution until Adobe addresses the problem.

     
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  • Currently Being Moderated
    Apr 24, 2012 10:36 AM   in reply to KCH LTD

    Thanks KCH -- and Acrobat works if you relaunch it. 

     

    It just seems plain unacceptable that Adobe introduced this error in an update and refuses to acknowledge the issue. This is a least the second time they've made Acrobat X less stable with an update -- and this one was supposed to fix the "crash on preflight" issue in 10.1.2  (See https://blogs.adobe.com/dmcmahon/2012/01/25/acrobat-10-1-2-adobe-acrob at-has-stopped-working-when-using-preflight/).

     
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  • Currently Being Moderated
    Apr 24, 2012 10:54 AM   in reply to SenorMano

    Yes ... maybe Adobe is saving it's best effort for CS6, shipping in May.

     
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  • Currently Being Moderated
    Apr 24, 2012 11:06 AM   in reply to SenorMano

    Er ... its best effort. You know what I mean.

     
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  • Currently Being Moderated
    Apr 25, 2012 3:45 AM   in reply to SenorMano

    Hi SenorMano,

    I see that you are constantly facing this problem on your machine. Can you provide me the crash dump from of Acrobat to investigate the issue. The method to obtain crash dump is mentioned below:

     

    On Windows 7 machine, when your Acrobat crashes, go to Task Manager->Processes and right click on Acrobat.exe process. There will be an option to create dump file. Select that option and share across this dump file via any file sharing server. You can paste the link to that file here.

    
     
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  • Currently Being Moderated
    Apr 27, 2012 5:44 AM   in reply to ArchiPhone

    I am also experiencing the crash on quitting from Acrobat Pro X 10.1.3. It doesn't matter if I have opened a PDF for not. When I hold down the shift key to start Acrobat without plugins I get an instant crash.

     

    This is happening on my work machine (Mac Pro Quad-Core Intel Xeon running 10.6.8) and my home machines (Macbook Pro and iMac, but with 10.7.3). This only happened after the update to 10.1.3.

     

    I have also checked three other work machines at my company, all of which have been upgraded to 10.1.3 and they all experience the same issue, crashing on quitting.

     

    Dennis

     
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  • Currently Being Moderated
    Apr 30, 2012 2:08 PM   in reply to vamalik

    Vamalik:

     

    The dump file is over 200 MB. What all is included in there?

     
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  • Currently Being Moderated
    May 1, 2012 1:17 AM   in reply to SenorMano

    Hi SenarMano,

    Crash dump contains the stack trace and other process related information at the time of crash.

    You can compress this file via WinRar or any other similar utility so that its size gets reduced and then upload it on any file sharing server like DropBox, MegaUpload, etc. Then paste link to the same here.

    Do you have any third party plugin installed in your Acrobat??? What happens if you remove it and open pdfs???

     

    If it is possible for you to arrange a virtual meeting via Adobe Connect to let me investigate the issue on your machine, then kindly let me know the suitable date and time. I'll arrange for the same.

     
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  • Currently Being Moderated
    May 1, 2012 7:27 AM   in reply to ArchiPhone

    Just in case Adobe have not yet realized; Acrobat 10.1.3 update causes Acrobat to crash on exit - for almost everyone (and certainly everyone who is using plugins such as Pitstop Pro)!

     

    Asking for people to send 'crash dumps' just seems like time-wasting. It is an extremely simple matter to reproduce the fault on any machine (I know becuaes I've seen it on countless machines now).

     

    Please fix it!

     
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  • Currently Being Moderated
    May 2, 2012 12:34 AM   in reply to Rutger2

    Dear user "Rutger2"

     

    We (at Adobe) have been making extensive attempts to reproduce the crash that you are seeing but haven't been able to. The buid is deployed on thousands of machines internally at Adobe and millions outside. All that we have been able to see so far is a crash with PitStop. We are working with folks at Pitstop - while it is true that 10.1.3 caused the crash, the cause was a fix we made which we believe is correct. Pitstop engineering is woking on a fix.

     

    That isn't to say that there isn't another problem, it's just that we haven't been able to see it despite all our attempts. If you or others could work with  Vaibhav (vamalik) in providing the crash dumps, it would help us in narrowing down the problem and fixing it.

     

    thanks

    abhigyan

     
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  • Currently Being Moderated
    May 7, 2012 5:16 AM   in reply to AbhigyanModi

    dear AbhigyanModi

     

    i don't think it needs extensive attempts to recreate the error. my resources are quite limited and it took me no more than 5 minutes to achieve the crash on exit, on every machine I tried (mac only so far).

     

    the fixes we are supposed to get eventually always turn into payable upgrades leaving us no choice but to go the dictated path of throwing more money at it. i know how much development costs and appreciate all your efforts in making your apps as useful, feature rich and stable as possible but i still dream of the days when illustrator used to run no matter what (your last resort on an unstable system) and Photoshop all of a sudden came up with layers (a real improvement in comparison to content aware fills or deletes). now i might be mistaken but i bet on the pitstop fix being the payable upgrade to version 11. prove me wrong and I'll carry your flags to Rome.

     

    kind regards

     

    one happy adobe customer (no, really! check my order history)

     
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  • Currently Being Moderated
    May 7, 2012 6:59 PM   in reply to m0m0.1234567890

    Pitstop 11 doesn't fix the problem - Acrobat 10.1.3 still 'crashes' on exit.

     

    As part of my job I visit print shops and design houses - most of them use Pitstop. Some of them have excitedly installed the trial of Pitstop 11 thinking it would cure various bugs. While people say Pitstop 11 itself is noticeably faster and better than v10, it does not fix Acrobat crashing. Expect you'll have to wait for 11.0.1 for that!

     
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  • Currently Being Moderated
    May 9, 2012 3:01 AM   in reply to Rutger2

    Hi Rutger2,

    We make all possible attempts to reproduce the issues faced by our customers. However, there is a considerable difference between a typical user machine and a typical test machine. Therefore, we ask users for crash logs/dumps in case we are not able to reproduce the issue at our end.

     

    Using Pitstop 11, we haven't experienced any crash in Acrobat. So maybe there is some other problem on your machine. If you can provide us the crash log, we will investigate the issue and try to solve your and other users' problems.

     

    Steps to create Crash Dump, if you are working on Windows7 machine:

    1) As soon as Acrobat crashes, open Task Manager.

    2) Go to Processes tab and select Acrobat.exe process.

    3) Right Click on the Acrobat process and select Create Dump File.

     

    On Mac machines:

    1) When Crash dialog appears, select "Report"

    2) Copy the log text and paste it in a text file.

     

    Compress and share the log/dump file created via some file sharing server.

     
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  • Currently Being Moderated
    May 9, 2012 3:21 AM   in reply to vamalik

    As you wish, we send more crash reports:

    http://dl.dropbox.com/u/7143285/acro11crash/acro11dump.zip

    But does this help? For you information: anybody i know has the same problem with 10.1.3. So i cant understand what the problem to reproduce it? Is it possible to buy your testing mashines, seems to be real great stuff.

     

    In the meantime a patch should be appropriate? We talking about this since weeks.

     
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  • Currently Being Moderated
    May 9, 2012 6:50 AM   in reply to klasinger

    We can reproduce this crash problem on all workstations, running Acrobat 10.1.3 and PitStop 10. We have not received a working solution from Adobe nor Enfocus.

     

    Unfortunately, we rely on the PitStop plug-in for our workflow. This problem is concerning and hinders productivity. Our confidence in Adobe’s and Enfocus’ ability to produce software that actually works together is low. Especially now that Adobe has switch to a one-year release cycle.

     

    We have decided to roll back to versions of the software that worked together.

     
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  • Currently Being Moderated
    May 10, 2012 5:30 AM   in reply to DAMiller468

    Same problem here, my collegues also, OS10.6.8 Acrobat pro 10.1.3. But we work with Instant PDF. We can also reproduce the crash problem on all workstations.

     
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  • Currently Being Moderated
    May 11, 2012 8:05 AM   in reply to MightyMM

    I have the same problem. Acrobat version 10.1.3 crashes on exit.  I believe it is causing my copy of Quite Imposing Plus to lose its license information and revert to demo mode each time Acrobat restarts. I've been in touch with Quite Imposing but they have not been able to resolve the issue.

     

    I have Pitstop Pro 10, Update 3 and Quite Imposing Plus 3.0c installed. I'm on Mac OSX 10.7.4. The crash occurs any time acrobat closes, weither a PDF is open or not.

     

    Below is the crash report generated when Acrobat closes:

    http://dl.dropbox.com/u/23705003/CrashReport.txt

     
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  • Currently Being Moderated
    May 11, 2012 9:03 AM   in reply to Rudi Sherry

    I also have this problem using acrobat 10.1.3 with pitstop pro version 10 update 1 on MAC OSX 10.6.8 every time you quit out of acrobat it crashes, sometimes when you close a document it crashes.  It doesn't seem to be saving my preferences upon closing Acrobat either.

     
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  • Currently Being Moderated
    May 16, 2012 3:23 AM   in reply to XOZ123abc

    Hi rutger2, m0mo.1234567890 and klasinger,

    We could reproduce one of the crash scenario - Acrobat 10.1.3 and Pitstop 10, in which the issue was there because of some mismatch between Acrobat and Pitstop plugin. For that Pitstop had provided a fix in their new version of plugin (Pitstop 11). We had verified this new plugin at our end and seeing no crash intimated to everyone on this forum to update their pitstop plugins.

    However, as some of you have reported crash with Pitstop plugin 11 also, we have tried many different possible scenarios to get to the root of this new crash but without any success. And therefore I am asking different users to send their crash reports to us, because it is one way to investigate problems in real world environments.

     

    All things apart, one more thing we can do is directly analyse the Acrobat installation on your machine. For this, if it is possible for you to arrange a virtual meeting via Adobe Connect to let me investigate the issue on your machine, then kindly let me know the suitable date and time. I'll arrange for the same.

     
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  • Currently Being Moderated
    May 16, 2012 3:33 AM   in reply to vamalik

    I knew from day 1 it was going to come down to buying Pitstop 11 to fix this.  Since I just upgraded to Pitstop 10 not too long ago, I'm just going to re-install Acrobat, stop updates at 10.1.2 and start looking at some of the newer Acrobat alternatives.  Getting pretty sick of the release cycle and quality of releases lately.

     
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  • Currently Being Moderated
    May 16, 2012 6:22 AM   in reply to vamalik

    I would like you to look at my machine, how long will it take?  The issue is that with a production machine there is no scheduling, if a customer walks in the door, you're busy.     -Thomas Cahill

     

     

    Cannelli Printing Co., Inc.39 Wood StreetWest Haven, CT 06516Tel:  203-932-1719Fax: 203-932-2737www.cannelli.com

     
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  • Currently Being Moderated
    May 16, 2012 7:32 AM   in reply to vamalik

    Here is my crash report that occurs every time I close out of Acrobat:

    Process:         AdobeAcrobat Re: Acrobat 10.1.3 crash on quitPath:            /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobatIdentifier:      com.adobe.Acrobat.ProVersion:         10.1.3 (10.1.3)Code Type:       X86 (Native)Parent Process:  launchd Re: Acrobat 10.1.3 crash on quit

    Date/Time:       2012-05-16 10:30:17.274 -0400OS Version:      Mac OS X 10.6.8 (10K549)Report Version:  6

    Interval Since Last Report:          20438323 secCrashes Since Last Report:           268Per-App Interval Since Last Report:  1041516 secPer-App Crashes Since Last Report:   35Anonymous UUID:                      32162B99-9519-4720-AD1A-22A9BEE34917

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x000000002bfdba46Crashed Thread:  0  Dispatch queue: com.apple.main-thread

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread0   ???                                0x2bfdba46 0 + 7380485821   com.adobe.Acrobat.framework        0x0001e8f6 RunAcrobat + 620412   com.adobe.Acrobat.framework        0x00057191 RunAcrobat + 2936203   com.adobe.Acrobat.framework        0x005370f2 AcroSecurityBailOutImpl + 13714744   com.adobe.Acrobat.framework        0x0077fcca AcroSecurityBailOutImpl + 37665705   com.adobe.Acrobat.framework        0x0060683a AcroSecurityBailOutImpl + 22212106   com.adobe.Acrobat.framework        0x0039bf56 AcroBundleThreadQuitProc + 32267   com.adobe.Acrobat.framework        0x0000f7e1 RunAcrobat + 3248   com.adobe.Acrobat.Pro              0x00001e92 main + 949   com.adobe.Acrobat.Pro              0x00001e16 start + 54

    Thread 1:  Dispatch queue: com.apple.libdispatch-manager0   libSystem.B.dylib                  0x97a8d382 kevent + 101   libSystem.B.dylib                  0x97a8da9c dispatchmgr_invoke + 2152   libSystem.B.dylib                  0x97a8cf59 dispatchqueue_invoke + 1633   libSystem.B.dylib                  0x97a8ccfe dispatchworker_thread2 + 2404   libSystem.B.dylib                  0x97a8c781 pthreadwqthread + 3905   libSystem.B.dylib                  0x97a8c5c6 start_wqthread + 30

    Thread 2:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 3:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 4:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 5:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 6:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 7:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 8:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 9:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 10:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 11:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 12:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 13:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 14:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 15:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 16:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   ...ple.CoreServices.CarbonCore     0x91e0821e TSWaitOnCondition + 1264   ...ple.CoreServices.CarbonCore     0x91df3b68 TSWaitOnConditionTimedRelative + 2025   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2506   AdobeACE                           0x01f5a737 ACEInitialize + 37417   AdobeACE                           0x01f5a6ad ACEInitialize + 36038   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 689   libSystem.B.dylib                  0x97a94259 pthreadstart + 34510  libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 17:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   AdobeAGM                           0x020a779c AGMInitialize + 337704   AdobeAGM                           0x020a76d6 AGMInitialize + 335725   AdobeAGM                           0x020a7231 AGMInitialize + 323836   libSystem.B.dylib                  0x97a94259 pthreadstart + 3457   libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 18:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   AdobeAGM                           0x020a779c AGMInitialize + 337704   AdobeAGM                           0x020a76d6 AGMInitialize + 335725   AdobeAGM                           0x020a7231 AGMInitialize + 323836   libSystem.B.dylib                  0x97a94259 pthreadstart + 3457   libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 19:0   libSystem.B.dylib                  0x97a94aa2 __semwait_signal + 101   libSystem.B.dylib                  0x97a9475e pthreadcond_wait + 11912   libSystem.B.dylib                  0x97a963f8 pthread_cond_wait$UNIX2003 + 733   AdobeAGM                           0x020a779c AGMInitialize + 337704   AdobeAGM                           0x020a76d6 AGMInitialize + 335725   AdobeAGM                           0x020a7231 AGMInitialize + 323836   libSystem.B.dylib                  0x97a94259 pthreadstart + 3457   libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 20:0   libSystem.B.dylib                  0x97a66b5a semaphore_timedwait_signal_trap + 101   libSystem.B.dylib                  0x97a946e1 pthreadcond_wait + 10662   libSystem.B.dylib                  0x97ac35a8 pthread_cond_timedwait_relative_np + 473   ...ple.CoreServices.CarbonCore     0x91df3b90 TSWaitOnConditionTimedRelative + 2424   ...ple.CoreServices.CarbonCore     0x91def533 MPWaitOnQueue + 2505   com.adobe.Acrobat.framework        0x00069705 RunAcrobat + 3687446   com.adobe.Acrobat.framework        0x00069417 RunAcrobat + 3679947   ...ple.CoreServices.CarbonCore     0x91dd354a PrivateMPEntryPoint + 688   libSystem.B.dylib                  0x97a94259 pthreadstart + 3459   libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 21:0   libSystem.B.dylib                  0x97a66b42 semaphore_wait_signal_trap + 101   libSystem.B.dylib                  0x97a946f8 pthreadcond_wait + 10892   libSystem.B.dylib                  0x97add05f pthread_cond_wait + 483   com.adobe.amt.services             0x3631ff2c C_AMTUISwitchSuppressUpdates + 168644   com.adobe.amt.services             0x36318e78 C_EULA_SetState + 21665   com.adobe.amt.services             0x3631ff92 C_AMTUISwitchSuppressUpdates + 169666   libSystem.B.dylib                  0x97a94259 pthreadstart + 3457   libSystem.B.dylib                  0x97a940de thread_start + 34

    Thread 22:0   libSystem.B.dylib                  0x97a8c412 __workq_kernreturn + 101   libSystem.B.dylib                  0x97a8c9a8 pthreadwqthread + 9412   libSystem.B.dylib                  0x97a8c5c6 start_wqthread + 30

    Thread 23:0   libSystem.B.dylib                  0x97a8c412 __workq_kernreturn + 101   libSystem.B.dylib                  0x97a8c9a8 pthreadwqthread + 9412   libSystem.B.dylib                  0x97a8c5c6 start_wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):  eax: 0x31559cd0  ebx: 0x00057471  ecx: 0xa08454c0  edx: 0x00000000  edi: 0x315560d0  esi: 0x0000005d  ebp: 0xbffff7c8  esp: 0xbffff78c   ss: 0x00000023  efl: 0x00010246  eip: 0x2bfdba46   cs: 0x0000001b   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  cr2: 0x2bfdba46

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     com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A /PasswordServer0x9a9e3000 - 0x9a9e9fe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore0x9a9ea000 - 0x9aa27ff7  com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/Core Media0x9aa28000 - 0x9aaaaffb  SecurityFoundation ??? (???) <2E1F1AF0-A258-D215-2600-5DF03896D1F1> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation0xba300000 - 0xba301fe7  libCyrillicConverter.dylib 49.0.0 (compatibility 1.0.0) <80E8C2F7-3210-7A58-F083-F24AF7075E79> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib0xba 500000 -

    0xba501ff7  libGreekConverter.dylib 49.0.0 (compatibility 1.0.0) <02C6817E-B73A-6C2E-7575-9B73AFDA19FE> /System/Library/CoreServices/Encodings/libGreekConverter.dylib0xba900 000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <02CCC192-2AC9-73DF-4A40-0B3AF87B6372> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib0xba b00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <8697CB9C-AC3B-301B-F1BD-382E30FA5642> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib0xbb50 0000 - 0xbb500ff7  libThaiConverter.dylib 49.0.0 (compatibility 1.0.0) <0B67094E-3A8B-5E3E-E529-A3574EE78DC8> /System/Library/CoreServices/Encodings/libThaiConverter.dylib0xffff00 00 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

    Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.4 GHz, 6 GB, SMC 1.39f11Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MBMemory Module: global_nameAirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial portsNetwork Service: Ethernet 1, Ethernet, en0Network Service: AirPort, AirPort, en2PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1Serial ATA Device: HL-DT-ST DVD-RW GH61NSerial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GBUSB Device: My Passport 0740, 0x1058  (Western Digital Technologies, Inc.), 0x0740, 0xfa200000 / 2USB Device: EPSON Scanner, 0x04b8  (Seiko Epson Corp.), 0x0129, 0xfd300000 / 3USB Device: Hub, 0x05ac  (Apple Inc.), 0x9126, 0xfd100000 / 2USB Device: i-Key, 0x04b9  (Rainbow Technologies, Inc.), 0x1000, 0xfd120000 / 8USB Device: Keyboard Hub, 0x05ac  (Apple

    Inc.), 0x1006, 0xfd130000 / 7USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd132000 / 9USB Device: Display iSight, 0x05ac  (Apple Inc.), 0x8508, 0xfd150000 / 6USB Device: Apple LED Cinema Display, 0x05ac  (Apple Inc.), 0x9226, 0xfd160000 / 5USB Device: Display Audio, 0x05ac  (Apple Inc.), 0x1105, 0xfd140000 / 4USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000 / 4FireWire Device: built-in_hub, Up to 800 Mb/sec

     

     

    Cannelli Printing Co., Inc.39 Wood StreetWest Haven, CT 06516Tel:  203-932-1719Fax: 203-932-2737www.cannelli.com

     
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    May 16, 2012 5:06 PM   in reply to XOZ123abc

    Thomas - thanks for the information and the logs. You seem to be using PitStop Pro and there is a known problem with version 10 of Pitstop. The Pitstop team has fixed the issue in their latest version (Pitstop 11). Can you try again after either uninstalling PitStop or installing the latest version from their website.

     
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    May 17, 2012 5:47 AM   in reply to AbhigyanModi

    AbhigyanModi,    Thank you for the information, I also sent the same information to Enfocus and have not received any reply.

     

     

    Cannelli Printing Co., Inc.39 Wood StreetWest Haven, CT 06516Tel:  203-932-1719Fax: 203-932-2737www.cannelli.com

     
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    May 17, 2012 6:25 AM   in reply to AbhigyanModi

    This is all well and good, but it does not help those of us experiencing problems who do not use PitStop. Based on this thread, I'm not the only one ...

     
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    May 17, 2012 6:55 AM   in reply to KCH LTD

    Dear user "KCH LTD" - would you be willing to work with us on the crash that happens without Pitstop. We haven't been able to reproduce the problem without Pitstop. If you are, please send me your email  information  in a private message and me and I'll have someone get in touch with you. thanks.

     
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    May 17, 2012 7:55 AM   in reply to AbhigyanModi

    You may have sent me this in error, I am using Pitstop and I am not the user "KCH LTD" 

       -Thomas Cahill "xoz123"

     

     

    Cannelli Printing Co., Inc.39 Wood StreetWest Haven, CT 06516Tel:  203-932-1719Fax: 203-932-2737www.cannelli.com

     
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  • Currently Being Moderated
    May 25, 2012 6:19 AM   in reply to XOZ123abc

    The introduced changes in the Acrobat 10.1.3 update give indeed problems for PitStop Pro 10 customers. The problems were reported end of april and in PitStop Pro 11 (released may 3rd) we already made the needed adjustments to fix this problem.


    Customers who want to use the Acrobat 10.1.3 update are hence advised to upgrade to PitStop Pro 11 in case they want to work with the latest Acrobat 10.1.3 update as PitStop Pro 11 solves these reported issues. Otherwise customers can downgrade to Acrobat 10.1.2.

     

    As a general recommendation, please send any issue you would still face with PitStop Pro 11 to support@enfocus.com in order to let us investigate any remaining problem.

     

    Leen – Enfocus Product Manager


     
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    May 25, 2012 6:28 AM   in reply to leen_v

    Thanks for confirming, leen.  It's too bad for us that instead of patching Pitstop 10, you're forcing us to upgrade to Pitstop 11 (to keep our Acrobat installations patched and secure) when we otherwise wouldn't have.  Since upgrading isn't an option for me at this time, I suppose I'll need to start looking for ways to get the work done without Pitstop.

     
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    May 30, 2012 12:59 PM   in reply to dennishenley

    I am another person experiencing the Adobe Acrobat 10.1.3 crash syndrome. I am on a MacPro running OSX 10.6.8. I see that there has been no addional posts from Adobe for over a month and there are no new updates on the Adobe site that I can find. Has anyone out there found the culprit to this annoying problem? Is there any fix other than leaving a PDF open to avoid the crashes?

     
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    Jun 7, 2012 5:13 PM   in reply to nieves53

    I am having the crash issue installing the latest update. And another user has the exact same issue as I do after he installed the latest update as well. I am running on Windows 7 64-bit. Here is a link to download the crash dump.

     

    https://www.dropbox.com/s/ovhrpgs4ct6dhmq/Acrobat.zip

     

    I hope that someone form Adobe will be able to analyze the dump and provide a solution in the near future.

     
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    Jun 19, 2012 5:29 AM   in reply to vamalik

    (Acrobat Pro 10.1.3 | Win 7 Pro 64-bit)

     

    Hi vamalik,

     

    the issue definitively in my case is caused by the active "weblink.api" in the Acrobat plug_ins folder. This Feature makes part of the Acrobat standard installation. Before updating to Acrobat 10.1.3 this issue was never apearanced. After eleminating this "Plug-in" the issue is'nt longer observable. I allocated a core dump file as above proposed.

     

    mmtrab

     
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    Jun 22, 2012 4:51 AM   in reply to mmtrab

    Hi mmtrab,

     

    Thanks for the information and the dump file.

    What is the current version of "weblink.api" on your machine (where this issue is seen) ? Have you tried doing a Repair of Acrobat installation from Control Panel --> Add-Remove programs ?

     

    Thanks.

     
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    Jun 22, 2012 5:35 AM   in reply to SRihan

    Hi S.Rihan,

     

    thanks for picking up the Acrobat bug behavior!

     

    The version number ot the "weblink.api is 10.1.3.23 (time stamp 04.04.2012 - 7.54.04). We observed the same behavior on other machines after upgrading to Acrobat 10.1.3. After running the Acrobat Repair Feature (integrated in the Acrobat UI) the described issue was still the same.

     
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    Jul 10, 2012 10:53 AM   in reply to mmtrab

    I have been reading this for a while and I heard some great troubleshooting. However, I am running windows 64 bit with Adobe Pro with 3d PDF conversion Plugins.  I figured out it was a plugin just couldnt figure out which one. I may be right may be wrong but mine is working. I made the dump file and will try and get it up here for you guys. but here is what i did. I took the last two comments dealing with the weblink.api and changed it to weblink.api.old. Before i changed the name it crashed constantly after i changed the name it has not crashed once. Ill keep you up to date as to what happens. 

     

    

     
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    Jul 11, 2012 4:02 AM   in reply to GeorgeV808

    I am running the same config almost as you are with Windows 64bit and acrobat if you are willing to try something it might work like it did fot me.

     

    All i ask is you let me know if it worked for you too

     

    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins  there is a plugin called Weblink.api just change it to weblink.api.old and see if you still crash if you dont then it has worked on more then 10 computers if it doesnt then yours is the first.

     

    
     
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