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pnasty09
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Adobe Premiere keeps closing out when I try to change the ASIO settings...

Apr 23, 2012 6:48 AM

I normally switch my ASIO settings back and forth on my Adobe Premiere Elements 3.0 when I have my laptop connected or not connected via HDMI cable to my TV's surround sound system. It's been fairly simple and easy to use and has never given me trouble. Now when I go to try and move the ASIO settings to the HDMI output when clicking the ASIO settings popup from the Audio Output Mapping section Adobe Premiere just closes out. When I disconnect the HDMI cable and try to use my laptop speakers to edit the clips instead the sound is still not present and the clips clearly have sound waves. Can anyone explain to me what has happened and how I can go about fixing it? I'm trying to edit a mix for a friend to have by this weekend.

461 Views   6 Replies   Latest reply: pnasty09, Apr 24, 2012 10:45 AM
 
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  • Steve Grisetti
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    1. Steve Grisetti,
    Apr 23, 2012 8:27 AM   in reply to pnasty09
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    This likely indicates a bug in your operating system. Assuming you've got a Windows computer, manually go to Windows Update and ensure you have even the non-critical updates for your system.

     

    If that doesn't do it, please tell us your computer's specs: What OS are you using, how much RAM do you have and how much free, clean, defragmented space is on your C drive? When did you last run Disk Cleanup on your drive and defrag it?

     
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  • pnasty09
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    2. pnasty09,
    Apr 23, 2012 2:08 PM   in reply to Steve Grisetti
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    My laptop is up to date when I checked Windows Update. The 32-bit operating system I have is Windows Vista Home Premium with the Service Pack 2. The amount of RAM is 3GB and I have 24GB of 136GB free on my C drive. I just ran a Disk Cleanup and defrag today.

     
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  • Steve Grisetti
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    3. Steve Grisetti,
    Apr 23, 2012 2:32 PM   in reply to pnasty09
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    If you are storing your project files and your media files as well as your operating system and your program files on your computer's C drive, 24 gig may not be enough free space for your computer to operate such an intensive program stably.

     

    Try clearing another 10 gigs of space and defragment and you should see better performance. (BEST performance would be available if you moved your project and media files to a second hard drive.)

     
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  • pnasty09
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    4. pnasty09,
    Apr 23, 2012 2:36 PM   in reply to Steve Grisetti
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    Well, I've always had everything stored together like that. If I were to

    clear up space would that make Adobe Premiere Elements allow me to change

    the ASIO settings without closing out?

     
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  • Steve Grisetti
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    5. Steve Grisetti,
    Apr 23, 2012 6:32 PM   in reply to pnasty09
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    If you've done everything I've suggested, it should.

     
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  • pnasty09
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    6. pnasty09,
    Apr 24, 2012 10:45 AM   in reply to Steve Grisetti
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    I figured it out. Through tampering with it and for future reference for

    anyone who has this problem. My laptop has 3 sound options: HDMI Device

    (Intel High Definition Audio HDMI), Speakers/Headphones (SigmaTel High

    Definition Audio CODEC), and Digital Output Device (SPDIF Out).

     

    By disabling the Digital Output Device, the sound returned to my laptop to

    where I could edit in Premiere and hear it through either my laptop

    speakers or my HDMI option.

     
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