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When using Acrobat X Pro, error message "You don't have permission to save to this location"

Apr 23, 2012 7:25 PM

Hi, first came across this problem here...

http://forums.adobe.com/thread/797819

 

But there was no solution offered except to disable some security settings. As this issue was in feb last year, i am wondering if Adobe has the solution as i recently encountered the same problem on Acrobat X Pro.

 

Please advise.

1173 Views   8 Replies   Latest reply: SRSTech446, Sep 4, 2012 8:20 AM
 
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  • LoriAUC
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    1. LoriAUC,
    Apr 24, 2012 11:42 AM   in reply to nigelliankgg
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    Are you running the latest point update of Acrobat - 10.1.3?

     
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  • nigelliankgg
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    2. nigelliankgg,
    Apr 24, 2012 6:52 PM   in reply to LoriAUC
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    Hi Lori,

     

    Yes Acrobat is running 10.1.13.

     

    Thanks..

     

    Nigel

     
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  • nigelliankgg
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    3. nigelliankgg,
    Apr 24, 2012 9:20 PM   in reply to LoriAUC
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    What do I do?

     

    Or is this a bug that Adobe is yet to solve.

     

    Thanks

     

    Nigel

     
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  • LoriAUC
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    4. LoriAUC,
    Apr 25, 2012 5:49 AM   in reply to nigelliankgg
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    Is this also occurring for you when printing from a browser? If so, what browser and OS are you running?

     
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  • nigelliankgg
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    5. nigelliankgg,
    Apr 25, 2012 5:04 PM   in reply to LoriAUC
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    No it is not occurring when using  IE convert to PDF. I am using IE 9 on windows 7 32 bit.

     

    If it is a bug, I guess we cannot too anything about it.

     
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  • LoriAUC
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    6. LoriAUC,
    Apr 26, 2012 6:26 AM   in reply to nigelliankgg
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    This sounds a bit more like an OS issue rather than Acrobat. Where are you trying to save to and do you have any anti-virus software running? And, just to clarify, are you trying to do a Save As from Internet Explorer 9?

     
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  • nigelliankgg
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    7. nigelliankgg,
    Apr 26, 2012 5:45 PM   in reply to LoriAUC
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    I am trying to save to my the default documents folder but the acrobat says you can only save in my own personal documents folder. There is a trendmicro virus scan running but I do not think it is a problem as we had no problem with Adobe Acrobat X version that came with CS5.

     

    We were trying to do a file > print > print to adobe PDF.

     

    The problem isn’t so much of the function as if we save the pdf to personal folder, it still appears there. But the problem is that the user then has to drag the file over manually to the default folder.

     

    I doubt it is an issue with the OS or IE as this problem only surfaced recently when we upgraded from a master suite 5.0 CLA to a master suite CS 5.5 ELA version.

     
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  • SRSTech446
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    8. SRSTech446,
    Sep 4, 2012 8:20 AM   in reply to nigelliankgg
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    I had this problem with Adobe Acrobat X on my Windows 7 system using IE9.  (Note that I did not receive this error in Firefox as others have also reported in other forum posts.)  I spoke with a guy in Adobe support who recommended this solution...

     

    1. Click on Start, then "Printers & Devices".
    2. Right click on the Adobe PDF printer icon and select "Printing Preferences".
    3. If it's not displayed already click on the "Adobe PDF Settings" tab.
    4. Uncheck the box that says, "Rely on system fonts only; do not use document fonts".
    5. Click "Apply", then "OK" and close all prior windows

     

    That's it!

     

    Finally, when you install Acrobat it should also install an Adobe Add-On in Internet Explorer.  It adds a two buttons ("Convert" and "Select") to the IE toolbar area.  The Adobe tech recommended using the "Convert" button rather than just printing to a PDF as it "prints more accurately".  Note that selecting the drop down arrow you can choose other options like, "Convert Web Page and E-mail".

     

    I hope this helps others.

     
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