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Is BC Support down?

Apr 24, 2012 1:14 PM

I go to support and ask the question and click continue but no results come up or any other options either?

 
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  • Currently Being Moderated
    Apr 24, 2012 1:28 PM   in reply to Brad Lawryk

    Hi Brad!

     

    Seems working on my end as I go through my portal -> help&support.  Enter a search term and then presented the option to reach support.

     

    - http://screencast.com/t/azube5ijm8i6

     

    Any luck trying on another browser perhaps? 

     

    -Sidney

     
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  • Currently Being Moderated
    Apr 24, 2012 2:18 PM   in reply to Brad Lawryk

    Maybe I can help...

     

    "However, I got a different answer from support than I did from the Town Hall meeting this morning and got nothing resolved :-("

     

    What are you trying to get resolved or is this something out my realm?

     
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  • Currently Being Moderated
    Apr 24, 2012 11:44 PM   in reply to Brad Lawryk

    Hi Brad,

     

    1) the migration tool was intentionally put on hold. We will have it back soon.

    2) What do you mean by "having 2 Adobe ID's and getting them both to use the same PP"? Have you merged any of them with your BC account?

     

    Thanks

     
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  • Currently Being Moderated
    Apr 25, 2012 9:01 AM   in reply to Brad Lawryk

    Hi Brad,

     

    that's correct. for now ONE Adobe ID will be equivalent to ONE BC account. So for more Adobe ID's associated to the same Partner Portal, we'll need to talk again this later this year when the Creative Cloud team license will be launched.

     

    The migration workflow should be working right now.

     
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  • Currently Being Moderated
    Apr 25, 2012 11:51 AM   in reply to Brad Lawryk

    In order to work on the same sites, you will have to add the other user as an Admin user to those sites. And then use BC's admin and File Manager (maybe the new file manager? ) on that website. You will have to keep in mind that a Creative Cloud website only has 1 extra user attached to it.

     
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  • Currently Being Moderated
    Apr 26, 2012 4:20 AM   in reply to Brad Lawryk

    Hi again,  i'll answer your 2 questions and i'll give other details after that.

     

    1. If you are a user of that website (Admin user), of course you can login - you can do it today; nothing has changed from this point of view;

    2. I've also sent you a private message regarding this concern and how to solve this. Normally if your employees (with Adobe IDs and separate CCM subscriptions) are added as users on your website, you won't have anything to worry about (you will always have extra room/users for your customers).

     

    Furthermore, and this is very important:

     

    a. Although the CC entitlement will be per Adobe ID (e.g. you will buy 5 licenses for 5 users in your company), for your EXISTING partner accounts (from a Partner Portal), after you merge these accounts with their Adobe IDs, all the Creative Cloud websites will be added under one umbrella. Hence you will have the right to claim 25 websites and all your partner accounts (under the same partner portal) will be able to edit, manage, change, publish, claim etc these websites.

     

    b. You will also be able to use them for site development/managing for other sites.

     

    c. There is one thing that you should bear in mind right now:

    - for any new accounts (that you want to use under a new or an existing Partner Portal), make sure you add them to the partner portal (please contact support for this) BEFORE purchasing  CCM accounts for them and BEFORE merging these accounts with Adobe IDs. So basically,add them as users on your website (Admin users - make sure that they aren't partners yet somehow), contact support to add them on your partner portal as partners, and then the workflow should be straightforward. Merge these accounts with the Adobe IDs for which you will purchase a CCM subscription and you are in case a) from above.

     

    Once we'll have our team license in place, issue c) from here will dissapear.

     

    Hope this helps. If this is still unclear, send me a private email and i can explain more.

     

    Dragos M.

     
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