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Holly.D.J
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'InDesign CS5.5 has stopped working'

Apr 16, 2012 4:19 AM

I get this message when I open some InDesign files: 'InDesign CS5.5 has stopped working'. After this I have to close InDesign. How can I stop it from doing this?

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  • Currently Being Moderated
    Apr 16, 2012 4:42 AM   in reply to Holly.D.J

    You said some Indesign file...

     

    Where are these saved?

    Which OS you are on?

     

    Have you created these file yourself in the same version of Indesign or someone else has created thses files?

     
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  • Currently Being Moderated
    Apr 17, 2012 4:17 AM   in reply to Holly.D.J

    can you provide the sample file.....?

     
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  • Currently Being Moderated
    Apr 17, 2012 6:07 AM   in reply to Holly.D.J

    Holly,

     

    File attachments on the forum are disabled. You'll need to upload your files to a fileshare service or dropbaox or whatever, then put a link here or send the link privately to Manish.

     
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  • Currently Being Moderated
    Apr 17, 2012 9:12 AM   in reply to Holly.D.J

    You can go on Dropbox.com and then put the file there and share the Public link here so that everyone can share there solutions and ideas.

     
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  • Currently Being Moderated
    Apr 18, 2012 5:02 AM   in reply to Holly.D.J

    I was able to open the file in my Indesign CS5.5 without any problem.

     

    Now , The thinks that I was missing were "Links", hence can you change the location of the links present in the file and then check.

     

    Also Where are these links saved , on local computer or network?

     
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  • Currently Being Moderated
    Apr 18, 2012 7:59 AM   in reply to Holly.D.J

     

    The links are saved on a network at work. I tried opening it at work though and it still didn't work.

    Copy the link on the desktop and then check.

     
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  • Currently Being Moderated
    Apr 18, 2012 11:56 AM   in reply to Holly.D.J

    Yes, As I said the file opened at my end , the difference is links....

     

    hence move the link on the desktop , this will lead to missing link in the Indesign file and let see after that does your file open.

     
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  • Currently Being Moderated
    Apr 23, 2012 3:27 AM   in reply to Holly.D.J

    Sounds like it's time to reinstall...

     
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  • Currently Being Moderated
    Apr 23, 2012 3:32 AM   in reply to Holly.D.J

    May be when opening the file or Opening the Indesign , it tries to recover the file and crashes hence , delete this folder:-

     

     

    C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\

    C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\

     
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  • Currently Being Moderated
    Apr 23, 2012 3:36 AM   in reply to Manish-Sharma

    Oh, yes. Good thought. But the folder to move is InDesign Recovery.

     
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  • Currently Being Moderated
    Apr 23, 2012 3:41 AM   in reply to Peter Spier

    Yes, But I say let her reset the preference completely because the file do open at our end but not at her

     

    Troubleshooting 101 has not been tried , which is pretty basic.

     
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  • Currently Being Moderated
    Apr 23, 2012 11:36 AM   in reply to Holly.D.J

    Holly, did you search for the whole path, or did you look inside the Users folder for your account? I'd expect it'd look something like this:

     

    C:\Users\Holly\AppData\Roaming\Adobe\Adobe InDesign Version 5.5\English

     

    Because we don't know how your computer is set up, you'd need to use the paths that Manish posted to figure out where your versions of these files are located.

     

    I think I've found the InDesign recovery folder but where do I move it to?

     

    I think that if you just move it away from that location to another place where you can find it easily if you ever need to find it and put it back where it came from (for example, your desktop) then that would probably be enough.

     
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  • Currently Being Moderated
    Apr 23, 2012 12:13 PM   in reply to Holly.D.J

    That's one. You can move the whole folder if you like, but the only file that probably matters in it is InDesign Defaults.

     

    The other path will be C:\Users\Holly\AppData\Local\Adobe\InDesign\Version 7.5\en_GB\caches and you'll want to delete, move or rename InDesign SavedData.

     

    For more complete directions see http://forums.adobe.com/thread/526990

     
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  • Currently Being Moderated
    Apr 23, 2012 1:49 PM   in reply to Holly.D.J

    Were you trying to open the same documents? You should be checking with different files, and you should empty the recovery folder again first.

     

    Once that you've emptied the recovery folder, start ID from the start menu or a shortcut -- don't double-click a file to open, and see if ID will launch successfully. If it does, create a new file, save and close it (just add a randome text frame and fill with placeholder text for the test). Can you reopen that from the File > Open... dialog? How about after closing and restarting ID?

     
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  • Currently Being Moderated
    Apr 23, 2012 2:15 PM   in reply to Holly.D.J

    Let's try one more thing. Create a brand new user account and log in with that. Start ID and see if one of the problem files will open.

     
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  • Currently Being Moderated
    Apr 23, 2012 2:36 PM   in reply to Holly.D.J

    Did you actually MOVE the links to your desktop, so they were no longer in the old location, or COPY the links to the desktop so they were in both places? If you copied them, ID can still find the originals and we won't get the file to open if one of them is corrupt. It is essential that they no longer be where ID is going to look for them automatically, which means not in the original location, and not in the same folder, or a subfolder of that folder, where the .indd file located.

     
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  • Currently Being Moderated
    Apr 24, 2012 2:59 PM   in reply to Holly.D.J

    That should be fine, as long as the ID file isn't also on the desktop. When the original links are missing, ID automatically searches the current folder and any subfolders to see if it can find them (that's how Package works when you send your original files to someone else).

     
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  • Currently Being Moderated
    Apr 24, 2012 3:35 PM   in reply to Holly.D.J

    Yes. The file and the links MUST NOT be in the same folder.

     

    Once you get it to open, you can relink one-by-one until you find a problem.

     
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  • Currently Being Moderated
    Apr 25, 2012 4:59 AM   in reply to Holly.D.J

    I think I may have some time late this afternoon to play with this if you send me everything. I'll send you a link for upload...

     
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  • Currently Being Moderated
    Apr 25, 2012 5:12 AM   in reply to Holly.D.J

    Apologies for replying late....

     

    Can you check one more thing i.e, to disconnect from the network or server where these file were saved and then open the file from the folder on the desktop and check.

     

    Disconnecting from the network will make your machine standalone and better enviorment to check.

     

    Just check and let us know , once you have done your testing you can re-connect to the network.

     

    Message was edited by: Manish_1988

     
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  • Currently Being Moderated
    Apr 25, 2012 10:52 AM   in reply to Holly.D.J

    Holly, how laong ago did you send the file? I haven't seen it yet...

     
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  • Currently Being Moderated
    Apr 25, 2012 11:02 AM   in reply to Peter Spier

    OK, see it now...

     
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