My hard drive(and logic board and optical cable) on my Macbook Pro was replaced 2 weeks ago after a crash. I am in the process of reinstalling software and am having issues with CS4. The first disc seems to install without a problem but when prompted to insert disc 2 (which I do), nothing happens. The prompt screen stays up and the disc seems to not be recognized. As a result, InDesign and Photoshop will not install.
Any solutions? I feel like nothing should be wrong with the system after having just been in for repair but I am unsure as to why the install is not going through.
Are you able to insert the disc and copy the files off disc two without running the installer? There could be a problem with either the disc or the optical drive. If you aren't able to copy the contents of the disc on this computer then I would recommend trying a different Macintosh to verify it is not an issue with the optical drive.
Thanks for responding... I am able to copy the contents to the hard drive, however it still doesn't work. It's almost as if something is missing off of disc 2.
I can insert the disc and the disc icon pops up on my desktop and I can view the contents but it's as if the installer doesn't recognize it. I tried installing on another mac and the instalation wouldn't even get through disc one.
I just tried creating a desktop installation point via directions on Adobe but still no luck. The directions ask to copy the payloads folder from disc two to the payloads folder that has been copied to the desktop from disc one. But there is no payloads folder on disc two that I'm seeing.
Follow this link ;-
Thanks. Tried that link out last night... still no luck. It still prompts for the second disc. It's like there is something missing off the second disc. The second disc pops up with a folder with language options and a read me file. Within the English language file are two folders entitled documentation and goodies. Seems like something else should be coming up...
I had no problem installing when I first got this computer in July. But since the repair two weeks ago, something has changed. Very annoying!!
LaurieStephens89 lets try this from a different perspective. Can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ which will review your install logs and see if there is something else which might be preventing the installation.
Did you find the answer to your problem?
I had the same problem and found the answer:
Disc two was hiding behind a piece of paper with instructions in the plastic folder/CD box !
The disc you are referring to is an extras disc. It isn't disc two!