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bridge starts--no functions--freezes cs6

Apr 24, 2012 3:50 PM

Cannot get bridge to work in cs6.  I am running win 7 64 bit.    I would like to try cs6 before purchasing.  Can anyone log on and see if they can figure this out?   I have tried solutions sugggests in previous posts without any luck.

 
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  • Currently Being Moderated
    Apr 24, 2012 5:41 PM   in reply to kevin7707

    Not sure what you tried and you need to be more specific on what it means it won't work.  Crash, no splash screen, freezes up, or ?

     

    Make sure a previous version is not running the the background.   Check in Task Manager Processes tab for Bridge.exe

     

    Have you tried resetting the preferences?  Hold down Crtl key and start Bridge.

     
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  • Currently Being Moderated
    Apr 24, 2012 5:41 PM   in reply to kevin7707

    Moving discussion to the Bridge forum

     

    Please give more details about what is happening.

     
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  • Currently Being Moderated
    Apr 24, 2012 7:09 PM   in reply to kevin7707

    For now forget about mini-birdge.  That can be delt with once BRidge works.

     

    Do you get the same result launching Bridge from the icon or launching from photoshop?

     

    When you reset you preferences did you choose all 3 options in the reset window?

     

    When you say "the screen pops up but I have no ability to control the program", what does this mean?  Key storkes don't work or ?

     

    For what its worth, bridge is now 64 bit program as seems to work well.

     
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  • Currently Being Moderated
    Apr 24, 2012 7:41 PM   in reply to kevin7707

    I have been on the CS6 beta forum answering questions for a month.  Have not seen this issue before.

     

    Couple of more questions. 

     

    Do you have any keyboard control to open edit/preferences/startup scripts?

     

    If we are making no progress will see this can be moved back to CS6 beta froum where all the experts reside.

     
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  • Currently Being Moderated
    Apr 25, 2012 9:53 AM   in reply to kevin7707

    Moving discussion to Photoshop CS6 beta for broader audience.

     
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  • Currently Being Moderated
    Apr 25, 2012 1:46 PM   in reply to Brett N

    I'll pass this to our Bridge engineers for response

     
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  • Currently Being Moderated
    Apr 25, 2012 7:26 PM   in reply to kevin7707

    Hi,

     

    I'm a Bridge QE. I may need to setup a connection with you so that I can check your machine to figure out what happens there. Please tell me the time which is convenient for you if you are willing to do so.

     

    Thanks!

     

    Best Regards,

    Chun Xia

     
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  • Currently Being Moderated
    Apr 26, 2012 6:58 PM   in reply to kevin7707

    Sorry, I just saw your post. Are you still there now?

     
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  • Currently Being Moderated
    Apr 26, 2012 10:45 PM   in reply to kevin7707

    Sorry again. Seems this is not a good way to set the time for connection...

     

    How about your tomorrow night: EST 9:00pm? 

    Please connect to http://my.acrobat.com/chxyang when you are ready.

     

    Thanks!

     
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  • Currently Being Moderated
    Apr 27, 2012 6:09 PM   in reply to kevin7707

    Hi,

    Are you there? Please connect in.

    Seems the forum is being updated, and not sure whether you can see my post.

     
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  • Currently Being Moderated
    Apr 27, 2012 6:14 PM   in reply to kevin7707

    Yes. Please try

     
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  • Currently Being Moderated
    May 2, 2012 5:34 AM   in reply to kevin7707

    (removed)

     
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  • Currently Being Moderated
    Apr 27, 2012 7:11 PM   in reply to kevin7707

    It is OK. I will wait for you. Hope it is not too late for you….

     
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  • Currently Being Moderated
    Apr 27, 2012 7:14 PM   in reply to kevin7707
     
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  • Currently Being Moderated
    May 1, 2012 8:32 PM   in reply to kevin7707

    Hi,

     

    We’ve checked your dmp file and found Bridge hangs at Windows code when parsing Windows Library. We suspect something is wrong in your system, and this may also be the reason your system is very slow and Windows Explorer is also very slow when browsing C:.

     

    We have a workaround. Please try to remove or rename the following file, and then launch Bridge again.

     

    C:\Programe Files\Adobe\Adobe Bridge CS6(64bit)\WinFeatures.dll  (For Bridge 64 bit)

    C:\Programe Files\Adobe\Adobe Bridge CS6\WinFeatures.dll  (For Bridge 32 bit)

     

    Please tell me the result.

     

    Thanks!

     

    BR,

    Chun Xia

     
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