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fabiocer1968
fabiocer1968
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Send via e-mail an interactive PDF with filled fields and signature

Apr 25, 2012 1:39 AM

Hallo all,

I have this problem: i create a PDF DOC with some fields that can be filled (like name, address, and so on).

Well, when i have finished filling the fields and I have also signed the DOC ( very good feature) I want to save or almost Send it by mail.

The DOC is correctly sent...BUT I RECEIVE A DOC NOT FILLED, WITHOUT ALL THE DATA and the SIGNATURE!

 

Were is my mistake?

 

Thanks for your help

 

Ciao

 

Fabio

2881 Views   9 Replies   Latest reply: lindsaywest, May 16, 2013 10:37 AM
 
Replies
  • Gaurav Jain (GJ)
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    1. Gaurav Jain (GJ),
    Apr 25, 2012 2:48 AM   in reply to fabiocer1968
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    Hi,

     

    Could you please confirm which app you're using to view the Doc after you receive it?  Could you open it in Adobe Reader and confirm if you don't see the form fields and signature there?

     

    Thanks,

    Gaurav

     
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  • fabiocer1968
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    2. fabiocer1968,
    Apr 25, 2012 2:55 AM   in reply to Gaurav Jain (GJ)
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    Hallo Gaurav!

    Thanks for your prompt reply.

     

    I create a PDF with OPEN OFFICE (odt and then exported in PDF) with some text box and radio buttons.

    I open it in my IPAD with Adobe Reader 10.2.0, and I can read it correctly and I can also fill all the fields.

    But unfortunately when I send it by e-mail, the filled fields are lost.

     

    I attach the pdf file.

     

    Thanks for your precious help.

     

    Ciao

     

    Fabio

     
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  • Gaurav Jain (GJ)
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    3. Gaurav Jain (GJ),
    Apr 25, 2012 3:13 AM   in reply to fabiocer1968
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    Hi,

     

    After you send it by email, did you try opening the PDF in Adobe Reader?  It seems like you're viewing the PDF in your email client which may not support rendering of form fields.

     

    -Gaurav

     
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  • fabiocer1968
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    4. fabiocer1968,
    Apr 25, 2012 3:20 AM   in reply to Gaurav Jain (GJ)
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    Hi,

    sure I tried.

    We have two situations:

      a.. Open, fill and then send the PDF via Adobe Reader on my IPad ---> the PDF sent, reopened either with  IPAD Adobe Reader either with Acrobat Reader on a Windows PC SAME RESULT: no filled fields. Only the fixed text.

      b.. Open and fill with Acrobat Reader on my PC  (Windows XP installed) ---> no possibility to send the pdf filled by mail: warning message: "This doc does not allow to save the changes and send them by mail".

    It seems it's a problem of rights.....

     

    Ciao

    Fabio

     
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  • Pat Wibbeler
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    5. Pat Wibbeler,
    Apr 25, 2012 8:35 AM   in reply to fabiocer1968
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    Some forms do not display correctly in the Desktop Reader if field highlighting is enabled. This is something we're actively working on, but you might try disabling field highlights by clicking on the button in the purple bar at the top of the Document in the Desktop Reader to see if that helps.

     

    Can you please share the file? You can email it to pawibbel@adobe.com. This way we can get a better idea what is happening.

     

    Thanks!

     

    Pat

     
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  • fabiocer1968
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    6. fabiocer1968,
    Apr 25, 2012 8:52 AM   in reply to Pat Wibbeler
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    Hallo Pat,

    I red that you have also replied to my other mail.

    I think it's a problem of right.

    Anyway, I attach the pdf.

     

    Thanks for your help.

     

    Ciao

     

    Fabio

     
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  • Pat Wibbeler
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    7. Pat Wibbeler,
    Apr 25, 2012 8:54 AM   in reply to fabiocer1968
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    Unfortunately, the attachment didn't come through. Can you please send it directly to pawibbel@adobe.com?

     

    Thanks!

     

    Pat

     
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  • fabiocer1968
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    8. fabiocer1968,
    Apr 25, 2012 9:00 AM   in reply to Pat Wibbeler
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    Sure!

    Thanks

    Fabio

     
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  • lindsaywest
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    9. lindsaywest,
    May 16, 2013 10:37 AM   in reply to Pat Wibbeler
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    I am having the same problem with my interactive pdf! Would you be able share how this was resolved please?

     
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