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Where is the cache file?

Apr 24, 2012 1:05 PM

I am having weird problem.


Import file1.m2v into Encore, it shows it as 1 hour 15 min long


The actual file is only 1 hour long.  If I rename it to file2.m2v, import it again, it will be 1 hour long and working properly.


I've cleared the cache and deleted the 2 folders (Media Cache and Media Cache Files).  Still, the same observation.


Any hint?



  • Currently Being Moderated
    Apr 24, 2012 8:59 PM   in reply to Howard Hoffman

    How did you export the file? I assume in the folder you are importing "file 1.m2v" that you have something like "file 1.xmpses" etc.

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  • Currently Being Moderated
    Apr 25, 2012 6:04 AM   in reply to Howard Hoffman

    The "extra" files are what provide certain information about the file. The information should be the same.


    I don't think it has anything to do with the cache, although clearing it would not hurt.

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