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Gall666
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Free upgrade to CS6 query.

Apr 25, 2012 5:26 AM

Tags: #adobe #suite #upgrade

Hi

 

I hope you can make sense of this it was hard to put into words! It might be a silly question!

 

I have recently purchased CS5.5 Suite Standard. When the free upgrade to CS6 becomes available I understand that you have to enter your credit card details in to purchase/upgrade even though the amount will be £0. My question is do I have to enter the same credit card details as when I purchased CS5.5 for it to work and process the upgrade? Can I use another card? It is a big problem to get the card information from the CS5.5 purchase.

 

Regards

 

Matthew

1157 Views   6 Replies   Latest reply: Gall666, Apr 25, 2012 5:53 AM
 
Replies
  • Manish-Sharma
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    1. Manish-Sharma,
    Apr 25, 2012 5:30 AM   in reply to Gall666
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    I beleive you are rushing through this......

     

    Contact Adobe support when you will be ordering the free copy of the CS6 and let them know this thing.....It doesn't matter which credit card is being used for the purchase until and unless it is on your name.

     
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  • Gall666
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    2. Gall666,
    Apr 25, 2012 5:36 AM   in reply to Manish-Sharma
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    Thanks for the quick reply!

     

    Just worried that's all. I cant use the old card that I purchased CS5.5 to download the upgrade. I tried talking to support but got nowhere I don't even think they understand the question being asked.

    What do you mean by this: ".....purchase until and unless it is on your name."?

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    Apr 25, 2012 5:40 AM   in reply to Gall666
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    Credit card should be on your name becausing I am presumming you purchased the CS5.5 on your name.

     
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  • Gall666
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    4. Gall666,
    Apr 25, 2012 5:49 AM   in reply to Manish-Sharma
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    That's just my problem. The Adobe account is under my name but the card that purchased the CS5.5 isn't. I want to use my card simply for the upgrade and I don't know if there is going to be some sort of security problem or conflict for using different cards one for CS5.5 and another for the upgrade to CS6? The card that was used for the CS5.5 purchase was a family members which I paid back in cash.

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    Apr 25, 2012 5:51 AM   in reply to Gall666
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    There is gonna be no problem..relax and order for CS6

     
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  • Gall666
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    6. Gall666,
    Apr 25, 2012 5:53 AM   in reply to Manish-Sharma
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    Thanks for your time!

     
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