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After Purchase, 'Waiting To Download' Screen Appears

Apr 25, 2012 6:45 AM

Tags: #adobe #server #download #waiting

So I have a new issue out and, when someone clicks 'Buy' or 'Download' (if they're already a subscriber) they just get a very fast download screen and then the option to 'View'

 

When you tap 'view' it just says 'Waiting To Download' and nothing happens. See screenshot to know what I mean.

 

Any ideas? Is Adobe having trouble with its servers?

 

ipad-waitingtodownload.jpg

 
Replies
  • Casey Jensen
    300 posts
    May 4, 2011
    Currently Being Moderated
    Apr 25, 2012 9:11 AM   in reply to dunn.jeff

    Can't say I've seen this. Only thing I can recommend on your end is to try updating your folio that is published on the distribution server. Did it download fine in the content viewer when set to private and published on the distribution server?

     
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