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5166
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Sick and tired of having to reinstall Adobe Flash Player everytime I restart my computer.

Apr 4, 2012 6:43 PM

I'm running the Latest Flash player 11.2on Windows 7 64bit with IE 9 and McAfee antivirus and this problem has been going on for at least a year. I keep hoping that a new version of flash player will solve the problem but after a year I am just sick of problems with Flash. (I hate Steve Jobs but I'm beginning to share his view of Flash.) Every time I start my laptop I have to reinstall Flash to view any videos or flash content on the web. I always get a message that I need to update my flash player and I have already updated it a million times. After I update it works until I restart the machine. I searched for solutions on Google, Adobe Forum and tried all the different suggestions but the problem continues. I've tried using other Antivirus programs but the problem continues. It doesn't matter if I use the 32 bit or 64 bit IE. It's always the same problem. Why can't Adobe find a solution to this problem? People have been complaining about the problem since Flash Player 9. I've experienced the problem since Flash player 10. I'm wondering if Adobe is doing it intentionally just to increase the number of downloads for the Adobe Flash player and every time I have to deselect the stupid Google bar. Maybe Adobe is just trying to make more money off Google by forcing me to reinstall two or three times a day?

 
Replies
  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 4, 2012 11:23 PM   in reply to 5166

    I suspect you're encountering permission problems with possibly a file, folder or registry key.  Could you run through the following steps to help us understand better what is going wrong?

     

    http://forums.adobe.com/message/4311497#4311497

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 11, 2012 12:35 PM   in reply to 5166

    We're going to need to do a bit more investigation to try and figure out what's going on with your system.  Can you go through the steps I've outlined in this post:

     

    http://forums.adobe.com/message/4311497#4311497

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 11, 2012 3:16 PM   in reply to 5166

    Thank you for sending me the logs.  It looks like your 32-bit installer log might be corrupted.  Could you try doing a clean install, making sure to delete the contents of the macromed\flash folders to see if that makes a difference?

     

    How do I do a clean install of Flash Player?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 11, 2012 3:29 PM   in reply to 5166

    Sorry, I should have explained more.  You do indeed want to use the 64 bit installer, it's just that this installer actually installs both the 32 and 64-bit versions of Flash Player.  The 32 bit version of Flash Player is kept in the syswow64\macromed\flash folder and the 64 bit version is in system32\macromed\flash.

     

    I'm a bit concerned that this might not help, given that you see the same behavior for both 32 and 64 bit versions of IE, but doing a clean install can't hurt and should hopefully fix the install log issue I see in the reports you sent me.

     

    If you can, please generate another set of logs after doing the uninstall and folder/file deletions.

     

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 11, 2012 4:15 PM   in reply to 5166

    Thanks for giving it a try.  Unfortunately the attachments didn't come through.  Would you mind emailing them to me again at ccampbel@adobe.com?

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 11, 2012 6:53 PM   in reply to 5166

    No problem.  I received them this time and have forwarded them to one of our installer engineers for their review.  I'll let you know what they have to say.

     

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 25, 2012 2:29 PM   in reply to 5166

    I've created a FAQ that I hope will help in your situation.  Could you give this a try and let me know how it works out?

     

    How do I fix Windows permission problems with Flash Player?

     
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  • Currently Being Moderated
    Nov 26, 2012 1:54 AM   in reply to Chris Campbell

    I have also instaled and re-installed the latest updare and it still doesn't work - I a using IE9 and Windows 7.  Can you tell me what the problem is? I have been trying t use it for days now!

     
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  • Chris Campbell
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    Nov 28, 2012 4:23 PM   in reply to 5166

    @asp76 - What error are you getting?

     
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  • Currently Being Moderated
    Nov 28, 2012 5:34 PM   in reply to Chris Campbell

    I'm not sure what I did but it's working now.  I restored settings in internet options! it worked after I did that!

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Nov 30, 2012 1:07 PM   in reply to asp76

    @asp76 - Excellent, glad you were able to solve this!

     
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  • Currently Being Moderated
    Nov 30, 2012 11:38 PM   in reply to 5166

    Have you tried resetting to the default settings in Internet Explorer?  Go to 'tools' - advanced - reset.  it worked for me.  I did get a reply from Chris but i had resolved it myself.  Hope this helps

     
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