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AntsTuur
AntsTuur
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trouble with inapp subscription

Feb 2, 2012 3:55 AM

Hi.

 

I think i am missing some point in setting up the subscription service for my magazine.

 

Til now i have sucessfully sold single issues.

They have product ID-s in Adobe server as:

companyname.publicationname.issue1

companyname.publicationname.issue2

companyname.publicationname.issue3

...

etc

 

Now i want to add subscriptoin option for my customers.

I createn new version of the app with newsstand and subscription enabled.

Inside the app i declared 1year subscriotion ID as companyname.publicationname.1yearsubscription.

 

In itunes inapp purchases section every single issue has its record as non-consumabel with according product ID from Adobe server (companyname.publicationname.issue...nr)

I added new purcase to inapps as "Auto-Renewable Subscription" with product id companyname.publicationname.1yearsubscription.

 

Apple gives me error, because they do not see my subscription product.

 

There is no such Product ID in Adobe server, because everi issue has its own Product ID.

 

So. How do i must set up my product ID for subscription service?

I have read the manual, but that point is still unclear to me.

 

With regards,

Ants Tuur

751 Views   6 Replies   Latest reply: Matthew Laun, Apr 25, 2012 11:45 AM
 
Replies
  • Klaasjan Tukker
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    1. Klaasjan Tukker,
    Feb 2, 2012 4:07 AM   in reply to AntsTuur
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    Hi,

     

    What is the error that you got (from Apple?) ; did you test the subscription before you submitted the app? as far as I can read so far, you are following the right process.

     

    What is the name of your application (link to the app on the iTunes store) ?

     

    With kind regards,

     

    Klaasjan Tukker

     
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  • AntsTuur
    Currently Being Moderated
    2. AntsTuur,
    Feb 2, 2012 4:51 AM   in reply to Klaasjan Tukker
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    I have 2 aplications with the same problem. Apple i not acepting the app with subscription enabled.

    The older one is called TeMuKi. It is bind to the Adobe account tmk@digira.ee.

     

    The new one is called iMAJA, it is not available in appstore, because it has the subscription option buidt in from the beginning.

    It is bind to the Adobe account maja-est@flagella.ee. There is only one folio available in that acount.

     

    The error is.

    Server Communication Problem

    Your subscription was successfully purchased. Unfortunately we encountered an error while determining which issues are available for download. Your subscription will be applied the next time the library successfully updates.

     

    shot1.jpg

     
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  • Bob Bringhurst
    3,500 posts
    May 29, 2007
    Currently Being Moderated
    3. Bob Bringhurst,
    Feb 2, 2012 7:05 AM   in reply to AntsTuur
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    For retail folio product IDs, you specify them on the Adobe side when publishing the folio, as you've done. For subscription duration product IDs, you specify them in Viewer Builder. See the companion guide PDF.

     

    When you're switching from a multi-folio app to a subscription app, you need to re-create your viewer in Viewer Builder. That means creating a new instance of the viewer. And remember to specify your shared secret using the account admin tool.

     
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  • steven_mast
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    4. steven_mast,
    Feb 15, 2012 7:51 AM   in reply to AntsTuur
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    I'm having the same exact issue and can't get any answers from Apple. I have an Adobe technical support person who is trying to help me but we haven't come up with any answers.

     
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  • AntsTuur
    Currently Being Moderated
    5. AntsTuur,
    Feb 15, 2012 8:26 AM   in reply to steven_mast
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    Hi.

     

    Of course, i am not 100% sure. But i think my problem was with Apple shared secret.

    I copy-pasted it from Apple inapp purchases to the Adobe digital  publication account shared secret field, and i think, there was an extra space in it. Adobe dont show the string you paste.

    So at first i pasted it to notepad, checked that all data is correct, and then from notepad to the Adobe digital.

    And it worked. Not at once. It took some hours, but next day it was OK.

     

    My advice: do not directly copy-paste those keys to Adobe, use text editor to check your string.

     
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  • Matthew Laun
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    6. Matthew Laun,
    Apr 25, 2012 11:45 AM   in reply to AntsTuur
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    AntsTuur has it correct. The failure mode and solution is here:

    http://helpx.adobe.com/digital-publishing-suite/kb/error-server-commun ication-problem-subscription.html

     
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