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I can't open any PDF files?

Apr 17, 2012 2:18 AM

I can't open PDF files anymore what happened?

 
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  • Currently Being Moderated
    Apr 17, 2012 1:14 PM   in reply to mshabpareh

    Do you have Adobe Reader or have you purchased a version of Adobe Acrobat?  If so which version?  Also which operating system are you using?

     
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  • Currently Being Moderated
    Apr 19, 2012 7:16 AM   in reply to mshabpareh

    Moving this discussion to the Acrobat Installation & Update Issues forum.  If you could also please respond with the error message you receive when you try to open your PDFs?

     
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  • Currently Being Moderated
    Apr 19, 2012 10:33 AM   in reply to Jeff A Wright

    I have tried some solutions -- like putting Firefox in the 32-bit mode

    I use both Safari and Mozilla on my MacAir OS 10.7.3

    Tried to download Adobe Reader (although it's supposed to come with my purchased Acrobat 9 XPRO), but I get eh message that "another instance of Adobe is running...." but there isn't.

    Obviously this is a problem for many....but Adobe hasn't offered any help other than to go to this forum -- but there isn't any clear cut solution?

     
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    Apr 19, 2012 10:54 AM   in reply to PCD in Alameda

    By the way, I decided to try opening the pdf files using my old Dell (for which I bought the Adobe Creative Suite 5 Design Premium) and I am able to open pdf files using Mozilla Firefox

     

    So the problem isn't with Firefox...

     

    The problem is how Adobe works with the MAC. And for my MACAir, I bought the Acrobat Acrobat XPRO

     

    So I truly expected to get some help from Adobe since I did buy the product and not mrerely downloaded a free software instead of being referred to the forum to try and find a solution for a problem they created.

     
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  • Currently Being Moderated
    Apr 20, 2012 7:42 PM   in reply to Jeff A Wright

    I'm having the same trouble, as is my husband.  Downloaded latest Adobe update--and PDF files won't download.  Actually the download window doesn't even function anymore, but it's probably because I'm not able to download anything.  No error message.  Just. . . nothing.  Firefox is the browswer, Lion the OS.  When in Safari, I can access a small menu when I click on the PDF image which will then allow me to save it.  But nothing with Firefox.  Husband contacted his Mac specialist on campus (we're both educators) and he said to access the root level file and remove the Adobe plug-in and then go back to Firefox and install the PDF viewer, but I can't replicate that on my machine.  (Root level?  Really?)  Sounds like a problem.  Can you fix it?

     
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  • Currently Being Moderated
    Apr 22, 2012 2:45 AM   in reply to mshabpareh

    As Jeff has asked, what error mesage do you receive when you try and open any pdf files in finder?

    It may be the linkage to the default program has changed.

    Use this url to check on the default link, and change it to Preview or Acrobat Pro or Adobe Reader.

    http://www.macworld.com/article/1154861/changedefaultapp.html

     
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  • Currently Being Moderated
    Apr 25, 2012 9:50 PM   in reply to Aussat_Sparky

    Um.  That's not the problem, because I could go into Safari and use their onscreen tools to download and view.  Apparently this all happened in the last update for Firefox for Macs.  This is how we fixed it (courtesey of our Mac tech on campus):

    Go to the hard drive--

    Then Library--

    Then Internet Plugins.

    At the top of the list are two Adobe plugins.

    Delete those.  Restart the browser.

     

    It should work fine now.

     

    Again.  There were no error messages.  There was just a blank page and no action in the download menu, nothing showing up on the desktop.  But deleting the Adobe plugins worked.  Hope this can help others!  (And maybe those at Adobe, who might want to be aware of this problem.)

     
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  • Currently Being Moderated
    Apr 25, 2012 9:51 PM   in reply to PCD in Alameda

    See my posting at the bottom of this for how we fixed it.  Good luck!

     
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    Apr 25, 2012 9:51 PM   in reply to Jeff A Wright

    I posted on how we fixed it, in case you're interested.  Over and Out.

     
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  • Currently Being Moderated
    Apr 25, 2012 11:34 PM   in reply to opquilt

    My reply was directed at the original post to mshabpareh, using Safari and Reader on a MAC (Lion), and not trouble with firefox.  Yet to be solved.

     
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  • Currently Being Moderated
    Apr 30, 2012 2:31 PM   in reply to mshabpareh

    See my posting on the forum (above).  We had the same thing, and now my brother has the problem.  Ours happened in Firefox, but it's worth trying as well for Safari, as the problem is in the Internet Library file on the hard drive.  Do this:

     

    Go to the hard drive--

    Then Library--

    Then Internet Plugins.

    At the top of the list are two Adobe plugins.

    Delete those.  Restart the browser.

     
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  • Currently Being Moderated
    Aug 23, 2012 5:52 AM   in reply to mshabpareh

    Here is a troubleshooting guide that helped me to make it work with 10.8 Mountain Lion, Firefox 14.0.1 and Acrobat 10.1.4:

     

    http://www.pdfshareforms.com/pdf-forms-on-mac-with-firefox/

     
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  • Currently Being Moderated
    Sep 23, 2012 5:54 AM   in reply to mshabpareh

    Long Path Tool helped me in this situation.

    http://PathTooDeep.com

     
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  • Currently Being Moderated
    Sep 23, 2012 5:59 AM   in reply to gabrielnar

    Don't reply to forum posts which are more than 12 months old

    and leave forum replies to forum posts which are looking for solution which

    will allow delete, copy long path files.

     
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  • Currently Being Moderated
    Oct 1, 2012 10:30 AM   in reply to opquilt

    this worked, thank you, I can finally open my pdf's again

     
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    Oct 6, 2012 3:20 PM   in reply to opquilt

    Opquilt ..you are, as Ralph Cramden used to say to Alice, "The Greatest" ...as a researcher the problem described was extremely frustrating...solved now in a nonce with your brilliant, generously offered suggestion...I am in your debt sir/madam....

     
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  • Currently Being Moderated
    Jan 13, 2013 8:24 AM   in reply to mshabpareh

    couldnt find adobe plugins to delete.  used spotlight.   -----  i installed and unistalled acrobat reader for mac on leopard 10.5.8.  using safari as the web browser.  tried to open a pdf on safari.  nothing happened.  got a message that "adobepdfviewer.plugin" (this may not be the exact text that is why it is in quotes).  followed opquilt direction on how to restore safari/web browser to open pdfs again.  there was nothing in the library/internet plugins for me to delete.  went to spotlight and typed in "adobepdf" this showed me 2 adobe plugin files (exactly where opquilt said they were!! why i didnt see them when i used Finder to go there i dont know... wasnot logged in as administrator, perhaps).  i selected them and deleted them in spotlight.  had to enter the administrator user name and password before they were deleted.  now it works just opquilt said it would.

     
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  • Currently Being Moderated
    Feb 16, 2013 11:11 PM   in reply to mshabpareh

    Fixed it right away. Thank you.

     
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    May 21, 2013 5:44 PM   in reply to Jeff A Wright

    Hi,

     

    Is there someone I could speak with to get this issue resolved for me, as well? I have been contacting different sectors of Adobe's contact line, have tried fixing the issue (not being able to open PDF files) myself, have tried looking on the internet and cannot find any sort of solution. Is there someone I could speak with directly so that I can start viewing PDF files?

     
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  • Currently Being Moderated
    Sep 1, 2013 1:45 PM   in reply to sardove

    Not sure, but I read some of these posts and may not be exctly what I am experiencing.

     

    I using a mac with all the lastest updates.

     

    I have version 11.0.03 of Adobe Reader

     

    When I use Safari to view a .PDF file, I can view it with no problems.

     

    The problem comes after I SAVE that file.  So when I'm viewing a site such as http://www.lightroomqueen.com/downloads/shortcuts/lightroom_shortcuts_ 40_mac.pdf and then in Safari I go... FILE>SAVE AS...and select that default file name with it's .pdf extension it does save to that detination.  But...when I try to open that .pdf file I receive this messege:

     

    "There was an error opening this document. The root object is missing or invalid."

     

    How do I correct this issue please?

     
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