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GlosShrew
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Photoshop Elements 7 - won't start

Apr 2, 2012 1:55 PM

When purchasing a new computer 18 months ago - Adobe Photoshop Elements 7 was pre-installed.   My son has been happily utilising this software since to do his homework - all of a sudden it has now stopped working i.e. click on the icon and nothing happens.  This is the same on all user accounts on the PC.  The OC on the PC is Windows 7.  Grateful for any advice.

622 Views   2 Replies   Latest reply: ukgaurav, Apr 26, 2012 12:50 AM
 
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  • photodrawken
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    1. photodrawken,
    Apr 2, 2012 2:38 PM   in reply to GlosShrew
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    See if this Adobe troubleshooting document helps:

    http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html

     

    Ken

     
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  • ukgaurav
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    2. ukgaurav,
    Apr 26, 2012 12:50 AM   in reply to photodrawken
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    On the drive on which you have installed PSE,on my machine it is on C:

     

    Go to c:\Program Files\Adobe\Photoshop Elements 7\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.

     

    Now launch PSE and check if it works.

     

    Alternatively,

     

    Try resetting the PSE preferences by

     

       1. Close Elements.

     

       2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.

     

       3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     

      In case any network printer is attached try to launch without network or printer uninstall.

     

    try and let me know your comments.

     

     

     

    -Garry

     
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