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CS6 beta error message 16, configuration

Apr 25, 2012 2:52 PM

Tags: #install #cs #6 #error_msg #config #beta #downloader_problem

iMac X 10.7.3, 3.06 GHz, 8GB Ram, Have triedto download numerous ties and like the foll, hoped for different reuslts.  In each instance it 'seems' to perform but when I click <.app there is a long delay, unlike CS 5.5 or Lighroom 4.1, and then a pop up message:

 

 

 

The file "XManConfig<Please uninstall and reinstall the product. If the problem reoccurs conract Adobe Technical support for help and mention  error code 16"

 

Of course, I tried, but, that is not possible for beta products.  Even though I have pre-ordered the CS 6 extended, I got stone-walled.

 

I selected the Configuration File .. another pop-up:

 

"The file"XManConfig.xml" coul not be opened because it may be damaged or incomplete."

 

Never had this with any previous Adobe products from LR 1.0 and PSE 3.  Windows or Mac.

 

Would really appreciate help .

 

Ed

 


 
Replies
  • Currently Being Moderated
    Apr 25, 2012 3:09 PM   in reply to n781lc

    Moving this discussion to the Photoshop CS6 forum.

     
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  • Currently Being Moderated
    Apr 25, 2012 10:41 PM   in reply to n781lc

    Hi. We'll try to get you up and  running. What have you done so far?  I assume you went to our labs site to download. You downloaded and extracted the files and got icons, but they don't run?  

    Please give us an indication of what adobe programs you have installed already, what you did to install Photoshop CS6 beta, and what video board you have. We'll see where we can go from there.

     

    Pattie

     
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  • Trevor Dennis
    5,972 posts
    May 24, 2010
    Currently Being Moderated
    Apr 26, 2012 2:42 AM   in reply to Pattie F

    Woah! Pattie, What on earth have you done to your avatar picture?

     
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  • Currently Being Moderated
    Apr 26, 2012 9:25 AM   in reply to n781lc

    Did you try to uninstall, download again, and reinstall yet? That would be the first step. If you still get the same message, I can have an installation guru give it a look.

     

    Pattie

     
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  • Currently Being Moderated
    Apr 26, 2012 9:26 AM   in reply to Trevor Dennis

    Nice new pic of yours, Trevor. I was just playing with my photo, trying something different.

     

    Pattie

     
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  • Currently Being Moderated
    Apr 26, 2012 11:51 AM   in reply to n781lc

    OK. I will forward to our installation guru.

     

    Pattie

     
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  • Currently Being Moderated
    May 3, 2012 4:45 PM   in reply to n781lc

    Hi Ed,

     

    Thanks for prodding us again to let us know you're still having trouble with the install.

    I have sent your request to our install engineers, they should be contacting you tonight, or tomorrow sometime.

     

    Thanks again for your patience and persistence.

     

    Pete

     
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