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Preview toggle in Lighting Effects crashes CS6 Beta

Apr 14, 2012 5:48 AM

I'm on Win7x64 Ultimate, 8GB RAM, GTX260-896 MB VRAM, latest drivers (296.10 released 13 Mar 2012).

 

I can use, and save the results of using, Lighting Effects (only relatively small (< 4 MB) flat 16-bit TIFFs and flat JPEGs tried so far) with no apparent difficulties. However, any but the most limited use (not exceededing three on average - applied as a continuous toggle) of the Preview button invariably causes CS6 Beta to crash. This is the error message generated by Windows:

 

"Adobe Photoshop CS6 has stopprd working

Windows can check online for a solution to the problem.

> Check online for a solution and close the program

> Close the program

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.0.0

Application Timestamp: 4f551de1

Fault Module Name: MSVCR100.dll

Fault Module Version: 10.0.40219.1

Fault Module Timestamp: 4d5f034a

Exception Code: c0000005

Exception Offset: 000000000003c145

OS Version: 6.1.7601.2.1.0.2561

Locale ID: 3081

Additional Information 1: 651f

Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652

Additional Information 3: b579

Additional Information 4: b579ee6e46c3f5067c4f88b754331731"

 

This happens with all Basic, Normal and Advanced Drawing Modes in the "Advanced Settings" tab of the Graphics Processor Settings dialog in the Performance Tab of Preferences. Having ticked "Use Graphics Processor" and then clicked the "Advanced Settings" button, CS6 Beta tells me that Open CL is an available option (which is consistent with the release notes for the latest drivers) but because my graphics card is now about 4 or 5 years old, I have my doubts and so my testing  has included not selecting that option. However all tests have selected "Use Graphics Processor to Accelerate Computation".

 

I was hoping that someone in the Adobe development team might be able to have a look at this issue for me? Please?

 
Replies
  • Currently Being Moderated
    Apr 14, 2012 6:55 PM   in reply to Andrew_Hart

    If you're feeling adventurous, it looks like there are beta drivers that were released a few days ago for your card. It brings more OpenGL support: http://www.geforce.com/drivers/results/43560

     
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  • Currently Being Moderated
    Apr 14, 2012 7:22 PM   in reply to Andrew_Hart

    It's very possible that it may not help, but it might be worth a shot. I wish I knew what all the mumbo-jumbo in the crash logs meant.

     
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  • Currently Being Moderated
    Apr 26, 2012 9:17 AM   in reply to Andrew_Hart

    It really feels like a video board or driver related problem, but we'd need your system information to take a look (Photoshop Help>System Info). If you disable the GPU  by unchecking "use graphics processor" option in the system preferences>performance, does it still crash? I realize you want to use the GPU features but this may help give us clues.

     

    Can you cut and paste your system info into this thread? 

     

    Pattie

     
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  • Currently Being Moderated
    Apr 26, 2012 11:57 AM   in reply to Andrew_Hart

    I have forwarded this on to the experts for review-  stay tuned.

     

    Pattie

     
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  • Currently Being Moderated
    Apr 29, 2012 6:20 PM   in reply to Andrew_Hart

    Can you send me a link to a file that causes a crash and indicate the steps needed to make it crash? Maybe if we can reproduce it here it will be easier to debug. I will share your information above.

     

    thanks-

    Pattie

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
    Currently Being Moderated
    Apr 29, 2012 3:29 AM   in reply to Andrew_Hart

    Andrew, please do send a private message to Pattie, and give her your email address.

     

    There are alternatives to yousendit for the bug files, as described in this FAQ: http://forums.adobe.com/thread/963427?tstart=0

     
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  • Currently Being Moderated
    Apr 30, 2012 12:00 PM   in reply to Andrew_Hart

    Got the file Andrew. We are looking at it-

    Pattie

     
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