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Urgent! Need help with corrupted files.

Apr 26, 2012 6:48 AM

I have two files that have become corrupted in some strange way that crashes InDesign when I try to export to PDF. I tried to print to PDF as a work around, and Distiller crashes. These are two of a whole bunch of files that I need to send to the printer yesterday, and they are all made the same way and the others exported without a problem!


The files are in ID CS5 (fully patched). Each file consists of one InCopy story containing all sorts of complicated anchored objects and cross references, etc, flowed into a template. They preflight and save and package just fine. 


What I have tried:


I have tried exporting to IDML and opening that.  Still crashes. 

I have tried saving the file to my desktop and unlinking the IC story.  Still crashes.

I have tried on a Mac and a PC, with and without fonts. Still crashes.

I have opened the IDML in CS5.5 on a PC. Still crashes.

I have placed the IC story into a blank document--it exports without a problem.

I have stripped the IC story out of the template--it exports without a problem.

I copied the text from the blank document that exported without a problem into the template that exported without a problem. It crashes.


Please help! I need these PDFs to send to the printer ASAP, and I can't get them to export, and I've run out of things to try.

  • Currently Being Moderated
    Apr 26, 2012 7:40 AM   in reply to E Diane King

    You could have tried exporting half of the book and then the other half.


    Whichever half crashes - is the half that causing the problem.


    Then export that problem half - in halves again, until you narrow it to a range of pages.



    If both halves exported ok - then you could combine them in acrobat.

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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 27, 2012 7:52 AM   in reply to E Diane King

    Diane: Sorry I wasn't around yesterday.

    The way to get help with crashes is to post the Mac crash report (upload to and post a link here).


    Without real data, it's mostly speculation...

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