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n781lc
n781lc
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CS6 beta error message 16, configuration

Apr 25, 2012 2:52 PM

Tags: #install #cs #6 #error_msg #config #beta #downloader_problem

iMac X 10.7.3, 3.06 GHz, 8GB Ram, Have triedto download numerous ties and like the foll, hoped for different reuslts.  In each instance it 'seems' to perform but when I click <.app there is a long delay, unlike CS 5.5 or Lighroom 4.1, and then a pop up message:

 

 

 

The file "XManConfig<Please uninstall and reinstall the product. If the problem reoccurs conract Adobe Technical support for help and mention  error code 16"

 

Of course, I tried, but, that is not possible for beta products.  Even though I have pre-ordered the CS 6 extended, I got stone-walled.

 

I selected the Configuration File .. another pop-up:

 

"The file"XManConfig.xml" coul not be opened because it may be damaged or incomplete."

 

Never had this with any previous Adobe products from LR 1.0 and PSE 3.  Windows or Mac.

 

Would really appreciate help .

 

Ed

 


3294 Views   10 Replies   Latest reply: Pete.Green, May 3, 2012 4:45 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Apr 25, 2012 3:09 PM   in reply to n781lc
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    Moving this discussion to the Photoshop CS6 forum.

     
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  • Pattie F
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    2. Pattie F,
    Apr 25, 2012 10:41 PM   in reply to n781lc
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    Hi. We'll try to get you up and  running. What have you done so far?  I assume you went to our labs site to download. You downloaded and extracted the files and got icons, but they don't run?  

    Please give us an indication of what adobe programs you have installed already, what you did to install Photoshop CS6 beta, and what video board you have. We'll see where we can go from there.

     

    Pattie

     
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  • Trevor.Dennis
    1,591 posts
    May 24, 2010
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    3. Trevor.Dennis,
    Apr 26, 2012 2:42 AM   in reply to Pattie F
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    Woah! Pattie, What on earth have you done to your avatar picture?

     
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  • n781lc
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    4. n781lc,
    Apr 26, 2012 7:12 AM   in reply to Pattie F
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    Well, hello. Pattie, my first ray of hope.  And, whatever you did to your avatar, it looks great!!  :-)

     

    I assume you have the post with my computer specs on it .. Two Applecare Senior Advisers have tried to help  .. say it is in Adobe config app.  Repair Disk and permissions have bee completd.  All OK.

     

    I have Lightroom3.6 and 4.1; CS5.5, Bridge CS5 (4.05.11) and CS6 (5.0.0.394); Media Player, Reader 10.1.3.

     

    CS6b folder>PS6.app is also 'showing' in Finder>Applications    but obviously isn't functional.

     

    I have screen shots of the Finder and pop-ups which I quoted.

     

    Ed

     
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  • Pattie F
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    5. Pattie F,
    Apr 26, 2012 9:25 AM   in reply to n781lc
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    Did you try to uninstall, download again, and reinstall yet? That would be the first step. If you still get the same message, I can have an installation guru give it a look.

     

    Pattie

     
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  • Pattie F
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    6. Pattie F,
    Apr 26, 2012 9:26 AM   in reply to Trevor.Dennis
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    Nice new pic of yours, Trevor. I was just playing with my photo, trying something different.

     

    Pattie

     
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  • n781lc
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    7. n781lc,
    Apr 26, 2012 11:41 AM   in reply to Pattie F
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    Pattie, along with the other "fools" of the world, I have uninstalled and reinstalled some 10 or 12 times, always hoping for different results. 

     

    I have also spent an hour twice with Apple Senior Advisers and we have almost rebuilt an Operating System that apparently had nothing wrong with it.

     

    Something in the configuration file "Seems" to be the problem.

     

    appreciate your help ..

     

    Ed

     
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  • Pattie F
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    8. Pattie F,
    Apr 26, 2012 11:51 AM   in reply to n781lc
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    OK. I will forward to our installation guru.

     

    Pattie

     
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  • n781lc
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    9. n781lc,
    May 3, 2012 3:10 PM   in reply to Pattie F
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    Pattie, I'm back here as a forlorn hope.  I was directed to post a NEW topic which I did.  Nothing happened and then got message from one of your guys that it had been overlooked but would be forwarded to "enigineers" .. nothing since.

     

    i have said many times I use and greatly appreciate the Adobe products and those individuals with whom I have come in contact; but, getting actual technical help is  a totally different story.  Talking to a foreign national is useless, worse than useless and grustrating.

     

    I have tried so many tiems and used up so much time trying to install the beta of CS6 including a couple of hours with Senior Apple advisers.

     

    Just drop me a line, private if you wish, and tell me if I can actually expect someone to contact me that could use one of the programs to either observe my monitor and direct me or actually take control of the computer.

     

    PLEASE!!

     

    Ed

     
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  • Pete.Green
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    10. Pete.Green,
    May 3, 2012 4:45 PM   in reply to n781lc
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    Hi Ed,

     

    Thanks for prodding us again to let us know you're still having trouble with the install.

    I have sent your request to our install engineers, they should be contacting you tonight, or tomorrow sometime.

     

    Thanks again for your patience and persistence.

     

    Pete

     
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