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Why didn't Adobe CS3 migrate properly using Mac's Migration Assistant?

Apr 23, 2012 1:25 PM

Tags: #cs3 #license #migration

I used Apple's migration assistant to transfer CS3 from a 1st gen Macbook to a 3rd gen Macbook Air.

 

When I try to open a CS3 program (say Illustrator), I get a message that says "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adode customer suppot for help."

 

I then deactivated my software on the old Macbook. Still, I get the same message.

 

I have the CS3 serial number because I registered the product with Adobe when I bought it.

 

Two questions:

1. how to fix without reinstalling?

2. whom to contact at Adobe customer support for help? I can't figure out on this website whom to call or email. I found this forum, but I am not sure is the right place to be.

 
Replies
  • Currently Being Moderated
    Apr 23, 2012 3:15 PM   in reply to shark2

    The error message poped up in CS3 because the license files were not transfered. You can follow the knowledge base link below to work on the issue but its recommended to install CS3 and then serializing it.

     

    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac- os.html

     
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  • Currently Being Moderated
    Apr 23, 2012 3:50 PM   in reply to shark2

    CS3 is EOL and would be hard to get but there are links available for few products to download.

     

    Which CS3 application do you seek for? You mentioned Illustrator, is it?

     
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  • Currently Being Moderated
    Apr 23, 2012 10:33 PM   in reply to shark2

    1. how to fix without reinstalling?

     

    It can't be done. you must reinstall. If you do no longer have the disks, that would be problematic, though.... Adobe doesn't hold legacy versions.

     

    Mylenium

     
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  • Currently Being Moderated
    Apr 23, 2012 11:03 PM   in reply to Mylenium

    What Mylenium is saying is correct...MIgration tool never work for transfering Adobe product , you have to re-install

     

    Check this link , it may help http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html

     
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  • Currently Being Moderated
    Apr 24, 2012 2:12 AM   in reply to shark2

    Hi Shark2,

     

    As already stated by everyone, the only option left for you is to uninstall CS3 completely from your machine and then re-install it.

     

    Follow the below suggestions to uninstall CS3.

     

    • Uninstall CS3 using its uninstaller from Utilities->Adobe Installers Folder
    • Download and install the Adobe Creative Suite Cleaner Tool  and remove the reminents of Creative Suite applications.
    • Empty the Temp folder(Go->Go To Folder->/tmp)
    • Empty the Trash.
    • Reboot the machine.

     

    Download the respective CS3 application or suite from http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html and try to install it and check if everything works fine.

     

    Please feel free to respond to this thread if you have any questions about the steps listed. It would be appreciated.

     

    Regards

    Arpit

     
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  • Currently Being Moderated
    Apr 30, 2012 7:18 AM   in reply to shark2

    Hi Shark2,

     

    You donot need the CS3 disc to uninstall CS3. Just follow the steps i mentioned above to "Uninstall CS3" from your machine.

     

    That will help you to fix your issue.

     

    Regards

    Arpit

     
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  • Currently Being Moderated
    Oct 17, 2012 8:46 PM   in reply to Arpit Kapoor

    I am still making use of CS3 and that i aren't believe that AI nonetheless does not have a suitable variety tool through version five. Which is crazy. A lasso device should choose all of the items within it again since the arrears. Not all the particular factors, all of the items. I don't know regarding one, but I avoid draw factors, I draw items. Certain, there can be some other key-controlled selections, however the nearly all intuitive ought to be the arrears. Only those people that have just utilized AI claim this particular. This, and the inability to obtain circles or anything besides different types of parallelograms, offers indeed kept the application almost unusable. Painting and certainly Freehand are usually sorely skipped on the Macintosh aspect.

     

     

     

    Larsons Robert

     

    Hear my music

    http://www.dittomusic.com/

     
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