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Can't save anything in Photoshop??

Apr 18, 2012 4:11 PM

I am having this message display EVERY time I try and save something in my newly installed Photoshop (cs5) "Could not save "filename.jpg” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders. I have tried Uninstalling and reinstalling after resetting permissions, I have tried saving the file under a new name, I have tried adding a new admin... nothing seems to work and my Illustrator is working seamlessly!??

 
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  • Trevor Dennis
    5,898 posts
    May 24, 2010
    Currently Being Moderated
    Apr 18, 2012 5:59 PM   in reply to jillBT

    It sounds more like a permissions issue than a Photoshop one.  Ae you saving to a local hard drive or a network?   Check the properties for the save location and make sure they are not set to read only.

     

    BTW  I have had global permissions for and entire drive set to read only after moving it to a new system.

     
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  • Trevor Dennis
    5,898 posts
    May 24, 2010
    Currently Being Moderated
    Apr 18, 2012 7:12 PM   in reply to jillBT

    Jill, if Windows then: C:\Users\your_user_name\  and right click desktop, but you can rightclick individual files of course.

     

    Seems like the is a Windows 7 issue:

    http://itexpertvoice.com/home/fixing-the-windows-7-read-only-folder-bl ues/

     
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  • Currently Being Moderated
    Apr 18, 2012 7:39 PM   in reply to jillBT

    Since you mentioned Finder I assume you are on a Mac.

     

    Have you tried to repair disk permissons?  Believe that is a mac thing.

     

    Here is a lnk on how to change permission in a Mac.  http://support.apple.com/kb/TA20907

     

    Hope I read you correctly.

     
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  • Currently Being Moderated
    Apr 18, 2012 8:00 PM   in reply to jillBT

    Have you tried saving the same file to the same folder for both programs?

     
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  • Currently Being Moderated
    Apr 18, 2012 8:09 PM   in reply to jillBT

    And this is the same with all formats?

     

    If 16 bit can't save to jpeg.

     
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  • Currently Being Moderated
    Apr 18, 2012 8:30 PM   in reply to jillBT

    At a loss.  Perhaps some one else has a new idea.

     

    Did you get your CS5 from Adobe or other source?

     
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  • Currently Being Moderated
    Apr 18, 2012 10:03 PM   in reply to jillBT

    Known issues | Adobe on Mac OS 10.7 Lion

     

    One of those perhaps?

     

    Mylenium

     
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  • Currently Being Moderated
    Apr 18, 2012 11:42 PM   in reply to Mylenium

    Have you used Disk Utility to repair permissions on the drive Photoshop installed to?

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
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    Apr 26, 2012 12:56 PM   in reply to jillBT

    I'm surprised no one has suggested clearing your Photoshop preferences thus far.

     

    Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop.  Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

     

    Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

     

    -Noel

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
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    Apr 26, 2012 1:14 PM   in reply to jillBT

    You're welcome.  I'm just sorry I didn't see your thread sooner.

     

    -Noel

     
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    Apr 26, 2012 1:29 PM   in reply to jillBT

    Guess we took you at your word.

     

    From your original post  "I have tried Uninstalling and reinstalling after resetting permissions"

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
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    Apr 26, 2012 1:36 PM   in reply to Curt Y

    "Permissions" is not equal to "Preferences". 

     

    I read that twice before realizing it and posting my suggestion.

     

    -Noel

     
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  • Currently Being Moderated
    Feb 23, 2013 12:44 AM   in reply to jillBT

    Did this problem get resolved JillBT as I have encountered exactly the same on my MacBook Pro OS X 10.7.5. CS5 photoshop only. I have just migrated from MBPro to imac running mountain lion - CS5 works fine on that inc Photoshop. MBPro still gets lots of use when I'm out and about so do need it..... Any help very welcomed.

     
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  • Currently Being Moderated
    Feb 23, 2013 4:48 AM   in reply to jillBT

    that's most kind of you to get back to me - I did see that note after I'd mailed you and it did indeed work!!

     

    Thank you so much

     

    Very best regards

     

    Andy

     

     
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  • Currently Being Moderated
    Jan 14, 2014 7:35 PM   in reply to Noel Carboni

    Dang - that did the TRICK!  ....had just upgraded to 10.9.1 Mavericks - maybe that caused it. 

     
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