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KevinMCCA
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Version 11.2.202.228 crashing

Apr 2, 2012 1:24 PM

Tags: #flash #player11 #11.2.202.228

I recently installed the latest version on my laptop running Windows 7 64bit. Since then flash crashes in all browsers I have tried (Chrome, Firefox, Safari, and IE). I disabled the built in flash in Chrome and it still crashes. I uninstalled the new version of flash player and reinstalled a previous version and everything works fine. Has anyone else had this problem or have any suggestions to resolve it? Thanks in advance for any advice.

2554 Views   16 Replies   Latest reply: Chris Campbell, Apr 26, 2012 3:19 PM
 
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  • KevinMCCA
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    1. KevinMCCA,
    Apr 2, 2012 2:40 PM   in reply to KevinMCCA
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    The error msg I get with the new version in Chrome is this:

     

    Error Msg.jpg

     
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  • Pat Willener
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    2. Pat Willener,
    Apr 2, 2012 9:06 PM   in reply to KevinMCCA
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    What is your display adapter, driver version & date?

     
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  • KevinMCCA
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    3. KevinMCCA,
    Apr 3, 2012 4:47 PM   in reply to Pat Willener
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    Please see my driver information below. I checked the Intel website and this is the most current.

     

    Driver.jpg

     
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  • Pat Willener
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    4. Pat Willener,
    Apr 3, 2012 6:02 PM   in reply to KevinMCCA
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    You are right: this is the latest driver version.  Interestingly, my Intel HD Graphics driver on Windows 7 is 8.15.10.2653 (installed by the last Windows Update).

     

    Can you go and check if there are any optional updates waiting on your system's Windows Update?

     

    Alternatively, can you try to disable Hardware Acceleration (http://forums.adobe.com/thread/891337)?

     
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  • Chris Campbell
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    5. Chris Campbell,
    Apr 3, 2012 6:17 PM   in reply to Pat Willener
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    In addition to Pat's suggestions, would you be willing to gather your system information and open a new bug report at bugbase.adobe.com?  Please take a look at the following FAQ which details what additional information we'll need.  In addition, type "about:flash" in the Chrome address bar and save that page and add it to the bug.  Once the bug has been opened, please post back here with the bug URL.

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    Thanks,
    Chris

     
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  • KevinMCCA
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    6. KevinMCCA,
    Apr 3, 2012 8:42 PM   in reply to Pat Willener
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    Hi Pat,

     

    You're correct with the Windows Update, when I just tried that it tried to load an older version, no other updates were available. I disabiled Hardware Acceleration. still crashing. :/

     
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  • KevinMCCA
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    7. KevinMCCA,
    Apr 4, 2012 12:20 PM   in reply to Chris Campbell
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    Hi Chris,

     

    The Bug report number is 3156929. I hope I got all the info you needed in there. Thanks to both you and Pat for your help.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3156929

     
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  • 1nchy
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    8. 1nchy,
    Apr 12, 2012 1:37 PM   in reply to KevinMCCA
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    I to am having this very same issue and if anything it is definately worsening. withing the last hour the flash has crashed an incredible 7 times.

     
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  • Chris Campbell
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    9. Chris Campbell,
    Apr 12, 2012 3:31 PM   in reply to 1nchy
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    1nchy,

    Could you do an "about:flash" in Chrome's address bar and paste the contents in a reply?

     

    Thanks,

    Chris

     
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  • 1nchy
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    10. 1nchy,
    Apr 13, 2012 2:54 AM   in reply to Chris Campbell
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    About Flash

     

     

    Google Chrome18.0.1025.152 (m)
    OSWindows 7 SP1 64 bit
    Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152 \gcswf32.dll
    Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
    --- Crash data ---
    Crash ReportingEnable crash reporting to see crash IDs
    For more detailshttps://support.google.com/chrome/?p=ui_usagestat
    --- GPU information ---
    Graphics cardNVIDIA GeForce GT 220
    Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver name (strong)oem106.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.7533:pci \ven_10de&dev_0a20
    --- GPU driver, more information ---
    Vendor Id0x10de
    Device Id0x0a20
    Driver vendor
    Driver version8.17.12.7533
    Driver date5-20-2011
    Pixel shader version3.0
    Vertex shader version3.0
    GL version
    GL_VENDOR
    GL_RENDERER
    GL_VERSION
    GL_EXTENSIONS
     
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  • Chris Campbell
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    11. Chris Campbell,
    Apr 13, 2012 5:12 PM   in reply to 1nchy
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    Thanks,

    Could you enable crash reporting for Chrome, then after the next crash do another "about:flash" and post the log again?

     

    In addition, it looks like your NVidia video driver might be out of date.  I'd suggest updating to the latest version which you can find here:

     

    http://www.geforce.com/drivers/results/42438

     
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  • 1nchy
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    12. 1nchy,
    Apr 13, 2012 7:46 PM   in reply to Chris Campbell
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    okay done all that

    and then

    About Flash

     

     

    Google Chrome18.0.1025.152 (m)
    OSWindows 7 SP1 64 bit
    Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152 \gcswf32.dll
    Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
    --- Crash data ---
    crash idd24d9037dd786e45 Thursday, 29 December 2011 22:56:54
    crash idaaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
    crash idec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
    crash id17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
    crash ide46df5a195622a50 Wednesday, 28 December 2011 12:47:39
    crash id9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
    crash idb1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
    crash idaa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
    crash id9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
    crash idd19d9d73ad03b8c0 Tuesday, 27 December 2011 04:03:05
    --- GPU information ---
    Graphics cardNVIDIA GeForce GT 220
    Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver name (strong)oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci \ven_10de&dev_0a20
    --- GPU driver, more information ---
    Vendor Id0x10de
    Device Id0x0a20
    Driver vendor
    Driver version8.17.12.7533
    Driver date5-20-2011
    Pixel shader version3.0
    Vertex shader version3.0
    GL version
     
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  • 1nchy
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    13. 1nchy,
    Apr 14, 2012 8:25 PM   in reply to 1nchy
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    ok i have no idea why the report thinks its christmes?? crazy. anyway restarted pc and waited for it to crash again which it just did .

     

    About Flash

     

     

    Google Chrome18.0.1025.152 (m)
    OSWindows 7 SP1 64 bit
    Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152 \gcswf32.dll
    Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
    --- Crash data ---
    crash id92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55
    crash idd24d9037dd786e45 Thursday, 29 December 2011 22:56:54
    crash idaaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
    crash idec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
    crash id17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
    crash ide46df5a195622a50 Wednesday, 28 December 2011 12:47:39
    crash id9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
    crash idb1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
    crash idaa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
    crash id9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
    --- GPU information ---
    Graphics cardNVIDIA GeForce GT 220
    Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver name (strong)oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci \ven_10de&dev_0a20
    --- GPU driver, more information ---
    Vendor Id0x10de
    Device Id0x0a20
    Driver vendor
    Driver version8.17.12.9610
    Driver date2-29-2012
    Pixel shader version3.0
    Vertex shader version3.0
    GL version

     

    Message was edited by: 1nchy and it crashed again   crash id     c9baac94943702e7 Saturday, 14 April 2012 04:30:55

     

    Message was edited by: 1nchy working much better now has only crashed a handful of times today      Crash data -   crash id  1e3a0c1d59b746b6 Sunday,15 April 2012 03:57:38  / crash id e3dd21d78700c7a5 Sunday,15 April 2012 02:26:12  / crash id 5a52a72e1300cbba Saturday,14 April 2012 07:00:26 / crash id  5ad1210836855e63  Saturday,14 April 2012 05:57:56 / crash id  e47317a643ad868b Saturday,14 April 2012 05:50:32 

     

    Message was edited by: 1nchy

     
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  • Chris Campbell
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    May 4, 2010
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    14. Chris Campbell,
    Apr 20, 2012 5:30 PM   in reply to 1nchy
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    1nchy,

    Could you open a new bug report at bugbase.adobe.com and include the steps you take, your dxdiag report, and reference the Chrome crash ID:

     

    crash id

    92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55

     

    Thanks,

    Chris

     
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  • 1nchy
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    15. 1nchy,
    Apr 26, 2012 2:58 PM   in reply to Chris Campbell
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    I have done as asked above

     

    Adobe Flash Player 11.2  -  Bug 3176576

     
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  • Chris Campbell
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    May 4, 2010
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    16. Chris Campbell,
    Apr 26, 2012 3:19 PM   in reply to 1nchy
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    Thank you.

     
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