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Gustavo_123
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re-install adobe flash player everytime i restart the computer

Apr 19, 2012 7:58 PM

Hello,

i found a thread in the ADOBE forum where a user reported he had to reinstall adobe flash player everytime he restarts his computer. I am having the same problem, can you please walk me through a solution?

thanks

8097 Views   17 Replies   Latest reply: Pat Willener, Apr 26, 2012 9:40 PM
 
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  • Pat Willener
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    1. Pat Willener,
    Apr 19, 2012 8:17 PM   in reply to Gustavo_123
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    What is your operating system, version & edition?

     
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  • Chris Campbell
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    May 4, 2010
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    2. Chris Campbell,
    Apr 20, 2012 2:15 PM   in reply to Pat Willener
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    As Pat mentioned, knowing your operating system will be critical here.  In the case of Windows, please see the following FAQ:

     

    How do I fix Windows permission problems with Flash Player?

     
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  • kneidels
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    3. kneidels,
    Apr 21, 2012 10:46 PM   in reply to Chris Campbell
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    thanks for this, glad other folks are seeing this same issue i have been having for months...

     

    i followed the guide closely. indeed when i restarted i was not prompted to re-install Flash,

    BUT - when i visit sites that need flash (on Firefox) - it says i still need to install the plugin. allowing it to auto install does not work either.

     

    help appreciated.

     
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  • Pat Willener
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    4. Pat Willener,
    Apr 22, 2012 5:55 PM   in reply to kneidels
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    Try a clean install according to http://forums.adobe.com/thread/928315

     
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  • samrayban
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    5. samrayban,
    Apr 22, 2012 10:28 PM   in reply to Pat Willener
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    Pat,

     

    I seem to be having a problem with TV shows that I watch all the time and everyone I try to watch says Upgrade Flash Player.  I have done this 3 times upgrading 11. something and went to 10. something and everytime, still asking the same.  Up until now I have been able to watch ABC, CBS, NBC, Fox,

    Lifetime and TNT.  Now I can't watch any.  I even chatted on line with help.  Not much help for what was told to do.

     

    Do you have any easy solutions for me to try?  I am not too saavy on the computer.  I did try a clean install also.

     

    Any help would be greatly appreciated. 

     

    Thanking you in advance.

     
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  • Pat Willener
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    6. Pat Willener,
    Apr 23, 2012 2:10 AM   in reply to samrayban
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    Do you have the same problem as the previous two posters: Flash Player works until you restart your computer?

     

    If not, please start a new topic with all information.

     

    Either way, we need to know what operating system and web browser you use.

     
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  • kneidels
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    7. kneidels,
    Apr 23, 2012 2:46 AM   in reply to Pat Willener
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    Thanks Pat.

    in the end i just went directly to the download page and ran the installer, and all seems to be good now.

    Thanks for the help!

     
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  • samrayban
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    8. samrayban,
    Apr 23, 2012 6:03 PM   in reply to Pat Willener
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    Pat, I have tried to see where I start a new topic to no avail! I need to know where to find what operating system and web browser I use. Your help will be greatly apprecited. Thanking you in advance.

     
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  • Gustavo_123
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    9. Gustavo_123,
    Apr 23, 2012 4:22 PM   in reply to Pat Willener
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    Hello,

     

    I use Win7-64bits. Web browsers :IE9, FireFox11. I also use the STEAM game platform, which in ways behaves like a web browser.

     

    i have tried the clean install and as far as i can tell the following is happening: After a computer restart the STEAM flash player requires new installation.  The same thing was happening between IE and FireFox, but it seems to be corrected now (because of the clean install?!. i cannot tell...)

     

    Anyway, whenever i want to play a video on the Steam, it will not detect the flash installation and ask to reinstall.

     

    Thanks,

    Gustavo

     

     

     
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  • Pat Willener
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    10. Pat Willener,
    Apr 23, 2012 6:09 PM   in reply to samrayban
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    samrayban: To start a new discussion go to the top of the forum http://forums.adobe.com/community/flashplayer/installing_flashplayer?v iew=discussions

     

    On the right side you will see this panel; click on the Start a new discussion link.

    actions.png

     

    P.S. when replying via email notification, please do not post the original notification, as it contains your email address.  This is a public forum, and any bot can come and harvest addresses.

     
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  • Pat Willener
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    11. Pat Willener,
    Apr 23, 2012 6:11 PM   in reply to Gustavo_123
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    Gustavo_123: have you reinstalled both ActiveX (for Internet Explorer) and the plugin (for Firefox)?

     

    What files do you have in

    • C:\Windows\system32\Macromed\Flash ?
    • C:\Windows\syswow64\Macromed\Flash ?
     
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  • Gustavo_123
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    12. Gustavo_123,
    Apr 24, 2012 2:30 PM   in reply to Pat Willener
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    Yes, i have.

    please refer to the attached images to see the files in each folder. Please note that the "Macromed" folder under "C:\Windows\syswow64" has a lock  (it has some permission resctriction). The Windows user i am using has Admin privileges.

     

     

    thanks

     
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  • Pat Willener
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    13. Pat Willener,
    Apr 24, 2012 6:42 PM   in reply to Gustavo_123
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    There is not attachment to your post.  Please use the camera icon in the forum editor to insert images into the post.

     
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  • Gustavo_123
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    14. Gustavo_123,
    Apr 25, 2012 6:07 PM   in reply to Gustavo_123
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    I will try again...

    System32:

    syswow64:system32.png

    syswow64.png

    Yes, i have.

    please refer to the attached images to see the files in each folder. Please note that the "Macromed" folder under "C:\Windows\syswow64" has a lock  (it has some permission resctriction). The Windows user i am using has Admin privileges.

     

     

    thanks

     
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  • Pat Willener
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    15. Pat Willener,
    Apr 25, 2012 7:19 PM   in reply to Gustavo_123
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    Gustavo_123 wrote:

     

    Please note that the "Macromed" folder under "C:\Windows\syswow64" has a lock  (it has some permission resctriction).

    That may explain your problem.  Please try http://forums.adobe.com/thread/987370, then do another clean install.

     
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  • Gustavo_123
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    16. Gustavo_123,
    Apr 26, 2012 6:38 PM   in reply to Pat Willener
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    I tried, and it seems to be working. All 3 browsers (IE, Firefox and "Steam" ) are playing flash even after a reboot.

    What was the problem? why was i having permissions problems even with an administrator user?

     

    Thanks

     

     
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  • Pat Willener
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    17. Pat Willener,
    Apr 26, 2012 9:40 PM   in reply to Gustavo_123
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    Each file, folder, and registry entry has a set of permissions.  These permissions may even exclude user with administrative privileges.  How this can happen in the first place I don't know.

     
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