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Why are my existing content pages appearing blank in RH7?

Apr 25, 2012 7:13 AM

I am working in RoboHelp 7.  Some of my existing pages appear blank in the tool, but when I do a Preview or generate the final output, the content appears in the viewer window.  It also appears to the end-user just fine.  I have tried importing the file again and also re-typing the information, to no avail.

 

Kate

470 Views   5 Replies   Latest reply: Peter Grainge, Apr 27, 2012 12:53 AM
 
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  • Willam van Weelden
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    1. Willam van Weelden,
    Apr 25, 2012 7:19 AM   in reply to ives2012
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    Hi,

     

     

     

    Do these blank pages use nested dropdowns? Nested dropdowns do not play nicely in RoboHelp 7.

     

     

     

    Greet,

     

     

     

    Willam

     
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  • ives2012
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    2. ives2012,
    Apr 25, 2012 7:28 AM   in reply to Willam van Weelden
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    Hi,

    Yes, they do.  It doesn’t happen to all of my pages, just some.  I normally don’t notice which pages are having problems, until I access the page in order to make an edit.  and then the page is blank!  it’s frustrating.

    I hate to change the layout of one page – to remove the drop-down, because all of my pages have drop-downs.  and in order to make the pages look consistent across the board, I’d need to update 3,000+ topics (and I’m the only writer in my division).

     

    I know – the next thing you’ll say is that my project is too big.  ☺  that’s one thing I’m working on…eventually I want to use DITA.

     

    Kate

     
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  • Willam van Weelden
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    3. Willam van Weelden,
    Apr 26, 2012 7:58 AM   in reply to ives2012
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    Hi,

     

    Some more questions:

    • What happens when you import the pages in a new project?
    • Is the zoom set to 100%
    • Does restarting RoboHelp help?

     

    If this doesn't help, I'm afraid you've run into a glitch. Sorry, but there's not much to do about it. The behaviour improved in newer versions of RoboHelp.

     

    Greet,

     

    Willam

     
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  • ives2012
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    4. ives2012,
    Apr 26, 2012 8:04 AM   in reply to Willam van Weelden
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    Hi,

    Importing the pages into a new project doesn’t help.  The zoom is set to 100%.  I can open pages other the same project and they appear fine.

    I’ve tried restarting RoboHelp and that doesn’t help either.  It must be a glitch…..which supports my desire to move to DITA.

     

    Thanks for your help,

    Kate

     
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  • Peter Grainge
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    5. Peter Grainge,
    Apr 27, 2012 12:53 AM   in reply to ives2012
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    If specific topics always cause the same problem, send me one along with the CSS you use. See the Contact page on my site, for these two files it's OK to attach them to the email.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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