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peterathands
peterathands
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Match product key with appropriate installed machine

Apr 26, 2012 2:50 AM

Tags: #cs5 #product-key #volume-license

Since it's is damn near impossible to contact the Adobe Support, and when you can contact them on some apparently secret phonenumber, they prove themselves utterly, utterly useless, I might as well ask my question here.

 

Online, I can see our license keys. We have 2 single-machine-keys and 1 volume license for 10 machines (for the Design Premium). How can I tell the difference between those two types of keys?

 

My second and more important question, is how I can match the different installed machines to the license-keys we have?

We really need to know this for a reinstall of a repaired computer and to chart our machines and their matching license-keys.

 

Any help from the community would be much appreciated, it's a real shame that software that costs thousands of euros offers no support whatsoever.

 

I didn't know in which subforum to post this, it's obviously not just for dreamweaver, but for CS5 Design Premium and CS5 Web Premium.

 

Kind regards,

Peter

784 Views   9 Replies   Latest reply: peterathands, Apr 27, 2012 6:21 AM
 
Replies
  • SnakEyez02
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    1. SnakEyez02,
    Apr 26, 2012 6:28 AM   in reply to peterathands
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    How can I tell the difference between those two types of keys?

     

    I don't understand the question.  The difference between the licenses is how you paid for them.  They do not affect the operation of the software in any way.

     

    how I can match the different installed machines to the license-keys we have?

    You need asset management software here to track your network.  Detect all computers, servers, switches, software and serial numbers.  Such software exists, although not made by Adobe.

     

    http://www.lansurveyor.com/

    http://www.clearapps.com/

    http://www.lansweeper.com/

     

    If you are managing the IT you should be using this type of software to continuously scan your network not just for Adobe applications, but for MS Software, and anything else you install or your users install, on their computer.  Outside of tracking assets internally, I don't believe there is anything Adobe can do for you to detect software installations outside of them de-activating all instances which would cause more headaches.  For this time it might be best just to send an email to 11 people for the serial numbers they have.  If 2 people have the individual licenses, then you know to put the volume one on this last computer.  If not, then you can determine from that info which one you are missing.

     
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  • peterathands
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    2. peterathands,
    Apr 27, 2012 4:24 AM   in reply to SnakEyez02
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    The difference between the licenses is how you paid for them.  They do not affect the operation of the software in any way.

    I understand that. But When I re-install a computer, I need to know which key to use. The volume-license or the single-license. How can I tell which key is which?

     

    You need asset management software here to track your network.  Detect all computers, servers, switches, software and serial numbers.  Such software exists, although not made by Adobe.

    OK, I'll try that. Thank you very much.

     

    For this time it might be best just to send an email to 11 people for the serial numbers they have.

    So, there is a way to see which key the adobe software on your computer is using? I couldn't find this, can you tell me how?

     
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  • Sudarshan Thiagarajan
    3,729 posts
    Oct 15, 2010
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    3. Sudarshan Thiagarajan,
    Apr 27, 2012 5:21 AM   in reply to peterathands
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    What is the delivery method for your license? If you chose that Adobe ships the box to you, you could refer the contents of the box. The Serial Numbers will be available in it.

     

    If you chose Electronic Delivery where Adobe gives you access to their LWS (https://licensing.adobe.com), you can login with the registered e-mail address and you can look up all your license information there along with the serial keys associated with them.

     

    Trust this helps.

     
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  • Sudarshan Thiagarajan
    3,729 posts
    Oct 15, 2010
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    4. Sudarshan Thiagarajan,
    Apr 27, 2012 5:24 AM   in reply to Sudarshan Thiagarajan
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    Also, you could try using BelArc Advisor to keep track of your software assets and installations. BelArc also has a Serial Tracker that will tell you which SN your installation of softwares are using.

     
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  • peterathands
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    5. peterathands,
    Apr 27, 2012 5:32 AM   in reply to Sudarshan Thiagarajan
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    hat is the delivery method for your license? If you chose that Adobe ships the box to you, you could refer the contents of the box. The Serial Numbers will be available in it.

    I am indeed fully aware where we can find our SN's, but thanks anyway.

     

    BelArc also has a Serial Tracker that will tell you which SN your installation of softwares are using.

     

    I'll try the BelArc software, since there seems to be no other way to see which SN you are using then third party software.

     
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  • Sudarshan Thiagarajan
    3,729 posts
    Oct 15, 2010
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    6. Sudarshan Thiagarajan,
    Apr 27, 2012 5:39 AM   in reply to peterathands
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    There are other manual ways to find out your SN - these include Library plists on Mac and Registry Editor on Windows. But they're not recommended as any misconfiguration in them may lead to your software failing to start. BelArc is tried and tested and they're really good.

     
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  • peterathands
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    8. peterathands,
    Apr 27, 2012 6:19 AM   in reply to peterathands
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    As Sundarshan stated: belArc Advisor should be the answer to my problems.

    For our Apple-using friends: you can find productKeys of most of your installed software with Mac Product Key Finder (what's in a name). Only works on intel CPU's though.

     

    Special thanks to Sundarshan for providing the correct answer.

     

    Message was edited by: peterathands reason: typo

     
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  • peterathands
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    9. peterathands,
    Apr 27, 2012 6:21 AM   in reply to Sudarshan Thiagarajan
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    Also, you could try this: http://helpx.adobe.com/x-productkb/global/find-serial-number.html#main _View_the_serial_number_from_within_the_installed_product

    I've come across this, but it doesn't work anymore with CS5. When you click the splash-screen, you close it.

     
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