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Avaya - TW
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Cannot get RH8 to open a file browse window (nor open a file from menu)

Apr 26, 2012 1:14 PM

Tags: #file #image #open #lock #window #browse #cannot_open_file

I stumbled across this issue just yesterday, it is only RoboHelp that has the problem... no other applications on the PC are doing this.

 

When I was attempting to replace an image by clicking image properties, then using the "browse" or file location button on top right of the image properties window... first the window would grey out (as though a new window was going to/had opened)... then... nothing.

 

all control was taken away from the app, from the window/palette before me (the image properteis window)... so I eventually discovered that I could regain control by hitting "esc" key... which made me think that the software "thought" a window was open... or somehow it was opening beyond my viewable are of the desktop... so I pulled back to only one monitor... still nothing.

 

I cannot find the window if it is opening to browse for image files...

 

Also... I cannot even see a window open when I click "Open" from the file menu!

 

Anyone?  Just happened yesterday...

 

Have noticed some updates/upgrades for Adobe Air, Acrobat maybe? 

 

I'm stuck... cannot do work right now.

 

help?

 
Replies
  • Currently Being Moderated
    Apr 26, 2012 1:19 PM   in reply to Avaya - TW

    Try resetting your workspace?

     
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  • Currently Being Moderated
    Apr 26, 2012 3:34 PM   in reply to Avaya - TW

    Hi there

     

    Perhaps this trick will help.

     

    Do the file browse thing where it appears to lock up.

    Press Alt+Spacebar and release both keys.

    Presss M. (selects the Move command)

    Press any arrow key.

    Wiggle the mouse around a little and see if the window pops into view.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Apr 27, 2012 7:52 AM   in reply to Avaya - TW

    Not sure that the reset would have worked for you – I’ve seen other reports where windows got “lost” and a reset of the workspace didn’t help.

     
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  • Currently Being Moderated
    Apr 27, 2012 8:03 AM   in reply to Avaya - TW

    Hi all

     

    I'm hoping you will take the time and report this as a bug. The dev team should be able to control where these windows open. RoboHelp should be able to manage this so the dev team needs to look into it. (bug reporting link is in my sig)

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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