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marco.scarinci
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LR4 doesn't import video files .avi and cannot playback

Apr 25, 2012 10:43 AM

Tags: #problem #avi #video #playback #import #olympus #lightroom_4 #lr4

Hello,

I have a big issue with my brand new Lightroom 4.

I've been working on my updated catalog (from LR3) very well, since I tried to import fotos and videos from my second camera (olympus E-PL1).

This "old" catalog contains RAW files (NEF and ORF), Jpeg and Video files (.avi).

In LR3 I had no problems in importing video file and in playing the back with the external player.

Now in LR4 is a real disaster!

 

I cannot even import .avi files properly.

LR is importing fotos but is giving a failure message on most of the video (avi) file.

Sometimes it imports just few videos and sometimes none of them.

I've tried to import them in differnt way: from camera directly, from a card reader, from an external drive and even from the c: hard drive. i've tried to move, and to add them in catalog. NO WAY!

I've also tried to clean the video cache: no changes. To disable GL accelerator: no results. I have no further idea.

 

I can play these video files in all applications, from WMP to Quicktime. I have also Vlan installed.

 

Furthermore, while trying to import or playback videos. LR4 is slowing up in a very strange way. And sometime is crashing the last imported session (files not foud)

I've tried to reinstall it, but I didn't see any different result.

 

I've searched everywhere in the web for a possible solution, but I didn't find anything.

 

Avi file I'm talking about are coming from a olympus camera E-PL1, they are in 720p.

 

Please help me, beacuse I am very disappointed wih thios new video feature.

Thank you in advance!

 

Marco

2731 Views   11 Replies   Latest reply: ntreuter, Jul 2, 2012 11:11 AM
 
Replies
  • Brett N
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    1. Brett N,
    Apr 25, 2012 12:12 PM   in reply to marco.scarinci
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    Have you tried the steps listed here?:

     

    Troubleshoot video issues in Lightroom 4

     
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  • marco.scarinci
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    2. marco.scarinci,
    Apr 25, 2012 3:24 PM   in reply to Brett N
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    Yes, I did and I got a strange outcome.

    I checked Quicktime, and I reinstalled it.

    I restarted the PC.

    When LR4 opens, the processes

    • dynamiclinkmanager.exe
    • dynamiclinkmediaserver.exe
    • Adobe QT32 Server.exe.

    are not working.

    After I opened the import dialog these services started.

    For the first time after restarting the PC; I could import a small video and I could playback it without problems.

    The second try of importing more videos (4 small ones), went well, but at the playback moment, everything freezed again.

    I tried to restart lightroom and to kill the processes listed above, but I had no luck.

    Only restarting the PC I could (and not always) importing the videos. The playback did work just few times.

    If the first task, after restarting the PC and Lightroom is importing (without waiting the previews of the importing box) generally there is no problem.

    If I work with my catalog, which contains videos as well, then the importing dialog (for videos) is not working.

    The playback feature seems to be a matter of luck, 90% ot times is not working well.

     

    I run a Windows 7 64 bit machine.

    A similar problem was reported as a bug in this post, and if so I wonder why there are not many other users reporting the same problems.

    http://forums.adobe.com/thread/973059?tstart=30

    I really hope I can solve it, without waiting for a bug fix.

     

    Thank you 

     
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  • tochiromifune
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    3. tochiromifune,
    Apr 27, 2012 6:12 AM   in reply to marco.scarinci
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    LR4 video support is very buggy.  I had to use another software for my video collection.

     
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  • Brett N
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    4. Brett N,
    Apr 27, 2012 9:41 AM   in reply to tochiromifune
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    The major problem with working with video files is that they are not all created equally, especially AVI files. The video features are largely in Lightroom to work with files that come directly from DSLR cameras. It can support more than just those files, but there are also issues with codecs.

     

    Marco, did you convert your LR3 catalog to LR4 so that the AVI files you had imported previously would automatically be in LR4?

     

    Do you still have LR3 on the computer? Can you verify whether you can import the AVI files that will not import into LR4 into LR3?

     
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  • freelanderFRB
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    5. freelanderFRB,
    Apr 27, 2012 11:26 AM   in reply to marco.scarinci
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    Have almost the same problem with LR4:

    Photo's from Nikon D200 and Olympus E-P1 are imported correctly. As soon as an AVI-file is part of an import session the complete import (ORF plus AVI) is stopped. And a pop-up says: No Photos found.

    I hope someone can solve this problem..

    Thanks

     
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  • marco.scarinci
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    6. marco.scarinci,
    Apr 27, 2012 11:34 AM   in reply to Brett N
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    Yes, I did convert my "old" LR3 catalog inton LR4. All the old RAW, Jpeg, and avi files are now visible in LR4 catalog. Anyway, still I cannot playback avi files.

    I tried to import the same new avi file in LR3 and I had no problem, actually I never had problems in LR3.6. But, when I import directly into LR4, no way: a lot of problems.

    I still have LR3 installed...

    I'm afraid is really a problem of codecs, although I can playback my video files with Quicktime without problems.

    Anyway it is strange that the video files from DSRL are supported and the video files from one of the most common 4/3 camera (usually used also by prosumers) is not supported.

     

    Hopefully, there is a solution. If not, I am afraid I have to manage my video collection with another program, waiting for a LR4 upgrade. but it would be a very unpleasent situation.

    Thank you for trying to understand what's going on, I'm looking forward for your advice.

     
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  • ffdown
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    7. ffdown,
    May 7, 2012 10:26 AM   in reply to marco.scarinci
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    there's a KB article here http://helpx.adobe.com/lightroom/kb/video-support-lightroom-4-3.html

    and make sure in your firewall that Lightroom can establish connections to 127.0.0.1 (your own computer), that's obviously how it connects to the media server that it uses for video files

     
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  • marco.scarinci
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    8. marco.scarinci,
    May 7, 2012 1:53 PM   in reply to ffdown
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    Thanks ffdown,

    How can I be sure the the firewall is allowing lightroom to establish connection to 127.0.0.1.?

    I'm using norton internet security 2012.

    I set lightroom 4 and other services (dynamiclinkmediaserver.exe, dynamiclinkmediaserver.exe) to "always allow" incoming and outcoming connections

    Nothing changed.

     
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  • Dorin Nicolaescu-Musteață
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    9. Dorin Nicolaescu-Musteață,
    May 8, 2012 1:55 AM   in reply to marco.scarinci
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    If you quit Lightroom, do these two processes stay loaded (check Task

    Manager)? IF they, do try killing them before starting Lightroom again.

     
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  • teknobonde
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    10. teknobonde,
    May 13, 2012 1:25 AM   in reply to marco.scarinci
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    Just a question. You have tried to tick away the dont reimport suspected duplicates in the import dialogbox? I did that and everything worked fine also videos from PL1 and older formats. Have you tried to open a brand new cataloge and import just a few files?

     
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  • ntreuter
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    11. ntreuter,
    Jul 2, 2012 11:11 AM   in reply to Dorin Nicolaescu-Musteață
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    Are these processes supposed to auto kill upon exit? Mine stay running.

     
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