Skip navigation
Skeggs91
Skeggs91 Calculating status...
Currently Being Moderated

Changing User Roles not working

Apr 27, 2012 9:49 AM

Tags: #users #admin #roles

I've changed a role to full "Admin" access, but the system is not presenting all the menu?  How do I get the system to update the role/access for a given user?  Any help would be appreciated.

404 Views   8 Replies   Latest reply: Liam Dilley, Apr 27, 2012 3:44 PM
 
Replies
  • Sidney Mitchell
    Currently Being Moderated
    1. Sidney Mitchell,
    Apr 27, 2012 10:22 AM   in reply to Skeggs91
    Report

    Hi Skeggs91,

     

    Which user and site is this concerning? 

     

    Please provide these details as well as which menus are appear for you but not for the other user.

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Skeggs91
    Currently Being Moderated
    2. Skeggs91,
    Apr 27, 2012 10:40 AM   in reply to Sidney Mitchell
    Report

    Wendy Kubota should have full access administrative role. None of the admin menus at upper right appear for her.

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    3. Sidney Mitchell,
    Apr 27, 2012 10:43 AM   in reply to Skeggs91
    Report

    I'll still need to know which site you are referring to. 

     

    If you can please simple PM her login details and the site URL so I can verify that might avoid and further delays while I investigate this for you.

     

    -Sidney

     
    |
    Mark as:
  • Skeggs91
    Currently Being Moderated
    4. Skeggs91,
    Apr 27, 2012 10:58 AM   in reply to Sidney Mitchell
    Report

    cwctest.businesscatalyst.com

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    5. Sidney Mitchell,
    Apr 27, 2012 11:11 AM   in reply to Skeggs91
    Report

    See if updating the "user type" from business owner to web designer/professional help resolves this for you. 

     

    By default the business owner select will only present options from a business perspective hiding the site/design admin menus. 

     

    - http://screencast.com/t/bnyox4yLRh1

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Skeggs91
    Currently Being Moderated
    6. Skeggs91,
    Apr 27, 2012 11:35 AM   in reply to Sidney Mitchell
    Report

    That didn't work.  What if the site is still on the trial account (non-paid)?  Will that limit admin users?

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    7. Sidney Mitchell,
    Apr 27, 2012 11:52 AM   in reply to Skeggs91
    Report

    Got it!...

     

    It's due to an old menu hide setting in the V2 interface. 

     

    http://screencast.com/t/gKs1MKu3

     

    This is no longer available in the new V3 but I was able to enable menu access for Wendy. 

     

    So the correct answer is its not because of the user type in this case.  The menu hide option had this disabled for this user. 

     

    Hope this helps!

    -Sidney

     
    |
    Mark as:
  • Liam Dilley
    4,031 posts
    Feb 28, 2012
    Currently Being Moderated
    8. Liam Dilley,
    Apr 27, 2012 3:44 PM   in reply to Sidney Mitchell
    Report

    Hey Sidney,

    I have just about finished a report for Marius on all this stuff, because as you noted some of the new permision stuff while does hide new UI menu items, some are incorect, buggy and I have found issues with old UI settings and permisions set for existing as well.

    I passed on some more of the bigger ones and hopefully it will help them polish the rest of it off.

     

    Having everything under permisions is a good thing though and they do plan to improve the UI at some stage too which will be great

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points