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primodvdprices
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an error has occurred while trying to access service

Apr 20, 2012 3:36 PM

Tags: #error #export_pdf #exportpdf

This is the current error that I'm getting after I start converting. Does anybody know of a fix?

 
Replies
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 20, 2012 4:08 PM   in reply to primodvdprices

    Good day,

     

    Are you trying to access ExportPDF via the website or through Adobe Reader?

     

    Kind regards,

    David

     
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 27, 2012 3:48 PM   in reply to primodvdprices

    Good day,

     

    Sorry for the delay in getting back to you.

     

    Are you getting this error for all files you try to convert?  It sounds like there might be an issue with your firewall that's preventing the completion of uploads to our system.  Can you try to access the service from another computer or network?

     

    Kind regards,

    David

     
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