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Photoshop CS6 Beta (READ ONLY)

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bridge starts--no functions--freezes cs6

Apr 24, 2012 3:50 PM

Cannot get bridge to work in cs6. I am running win 7 64 bit. I would like to try cs6 before purchasing. Can anyone log on and see if they can figure this out? I have tried solutions sugggests in previous posts without any luck.

1846 Views 31 Replies Latest reply: kevin7707, May 2, 2012 6:00 AM

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1. Curt Y,

Apr 24, 2012 5:41 PM in reply to kevin7707

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Not sure what you tried and you need to be more specific on what it means it won't work. Crash, no splash screen, freezes up, or ?

Make sure a previous version is not running the the background. Check in Task Manager Processes tab for Bridge.exe

Have you tried resetting the preferences? Hold down Crtl key and start Bridge.

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2. Brett N,

Apr 24, 2012 5:41 PM in reply to kevin7707

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Moving discussion to the Bridge forum

Please give more details about what is happening.

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3. kevin7707,

Apr 24, 2012 6:10 PM in reply to kevin7707

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I was able to install cs6 without difficulty. I can ascess cs6 without difficulty. When I try to use mini bridge it starts to "launch bridge" and freezes there. If I try to lauch bridge by itself, the screen pops up but I have no ability to control the program. I have cleared preferences. In order to close bridge I have to use task manager to end the bridge process. I have checked to see if any other programs are running in the backround--especially bridge for cs5. I still cannot figure out what to do next. I have uninstalled and reinstalled several times without success. CS5.5/bridge work flawlessly.
Thank you for your help.

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4. Curt Y,

Apr 24, 2012 7:09 PM in reply to kevin7707

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For now forget about mini-birdge. That can be delt with once BRidge works.

Do you get the same result launching Bridge from the icon or launching from photoshop?

When you reset you preferences did you choose all 3 options in the reset window?

When you say "the screen pops up but I have no ability to control the program", what does this mean? Key storkes don't work or ?

For what its worth, bridge is now 64 bit program as seems to work well.

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5. kevin7707,

Apr 24, 2012 7:33 PM in reply to kevin7707

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Yes, same results launching bridge thru icon or cs6. I have reset all options in reset window. The bridge screen opens and I have no keyboard or mouse control. The remainder of computer functions work. I'm using 64 bit version. I don't know if this is a problem that will be resolved in the final product. I would like to know that this will work before I upgrade. Again, thank you for your support.

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6. Curt Y,

Apr 24, 2012 7:41 PM in reply to kevin7707

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I have been on the CS6 beta forum answering questions for a month. Have not seen this issue before.

Couple of more questions.

Do you have any keyboard control to open edit/preferences/startup scripts?

If we are making no progress will see this can be moved back to CS6 beta froum where all the experts reside.

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7. kevin7707,

Apr 24, 2012 7:48 PM in reply to kevin7707

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None.

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8. Brett N,

Apr 25, 2012 9:53 AM in reply to kevin7707

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Moving discussion to Photoshop CS6 beta for broader audience.

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9. Pete.Green,

Apr 25, 2012 1:46 PM in reply to Brett N

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I'll pass this to our Bridge engineers for response

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10. kevin7707,

Apr 25, 2012 3:07 PM in reply to Pete.Green

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Thank you for your continued support.

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11. ChunXiaYang,

Apr 25, 2012 7:26 PM in reply to kevin7707

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Hi,

I'm a Bridge QE. I may need to setup a connection with you so that I can check your machine to figure out what happens there. Please tell me the time which is convenient for you if you are willing to do so.

Thanks!

Best Regards,
Chun Xia

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12. kevin7707,

Apr 26, 2012 11:36 AM in reply to ChunXiaYang

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Thank you for your help. I am on EST. Would this evening be acceptable.? 8:00
pm?

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13. kevin7707,

Apr 26, 2012 5:58 PM in reply to ChunXiaYang

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it is 8:57 pm EST. are you available?

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14. ChunXiaYang,

Apr 26, 2012 6:58 PM in reply to kevin7707

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Sorry, I just saw your post. Are you still there now?

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15. kevin7707,

Apr 26, 2012 8:51 PM in reply to ChunXiaYang

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I am available now.

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16. kevin7707,

Apr 26, 2012 8:51 PM in reply to kevin7707

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Available now.

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17. ChunXiaYang,

Apr 26, 2012 10:45 PM in reply to kevin7707

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Sorry again. Seems this is not a good way to set the time for connection...

How about your tomorrow night: EST 9:00pm?
Please connect to http://my.acrobat.com/chxyang when you are ready.

Thanks!

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18. kevin7707,

Apr 27, 2012 8:07 AM in reply to ChunXiaYang

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I'm confirming 4/27 9 pm. to address provided. Thank you.

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19. kevin7707,

Apr 27, 2012 3:17 PM in reply to ChunXiaYang

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Confirming 4/27 9 pm log on

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20. ChunXiaYang,

Apr 27, 2012 6:09 PM in reply to kevin7707

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Hi,
Are you there? Please connect in.
Seems the forum is being updated, and not sure whether you can see my post.

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21. kevin7707,

Apr 27, 2012 6:12 PM in reply to ChunXiaYang

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I am here. can I sign on as guest?

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22. ChunXiaYang,

Apr 27, 2012 6:14 PM in reply to kevin7707

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Yes. Please try

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23. ChunXiaYang,

May 2, 2012 5:34 AM in reply to kevin7707

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(removed)

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24. kevin7707,

Apr 27, 2012 7:10 PM in reply to ChunXiaYang

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for some reason the new account is taking a long time to boot. sorry

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25. kevin7707,

Apr 27, 2012 7:11 PM in reply to ChunXiaYang

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I'm not sure why this is taking so long. i'm on my laptop. let me reboot
computer--hard boot

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26. ChunXiaYang,

Apr 27, 2012 7:11 PM in reply to kevin7707

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It is OK. I will wait for you. Hope it is not too late for you….

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27. kevin7707,

Apr 27, 2012 7:12 PM in reply to ChunXiaYang

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can we start a chat on this computer?

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28. ChunXiaYang,

Apr 27, 2012 7:14 PM in reply to kevin7707

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Sure, just connect http://my.acrobat.com/chxyang

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29. ChunXiaYang,

May 1, 2012 8:32 PM in reply to kevin7707

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Hi,

We’ve checked your dmp file and found Bridge hangs at Windows code when parsing Windows Library. We suspect something is wrong in your system, and this may also be the reason your system is very slow and Windows Explorer is also very slow when browsing C:.

We have a workaround. Please try to remove or rename the following file, and then launch Bridge again.

C:\Programe Files\Adobe\Adobe Bridge CS6(64bit)\WinFeatures.dll (For Bridge 64 bit)
C:\Programe Files\Adobe\Adobe Bridge CS6\WinFeatures.dll (For Bridge 32 bit)

Please tell me the result.

Thanks!

BR,
Chun Xia

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30. kevin7707,

May 1, 2012 9:23 PM in reply to ChunXiaYang

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Thank you for your continued support.

I tried you current recommendation and renamed the file in 64 bit version.
Unfortunately, there was no change in the behavior of the program. Just a small
note. Since I have to use task manger to close bridge I notice it shows "*32."
(process) Is this designated for 32 bit?

I'll have someone look into the windows library issue.

Kevin

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31. kevin7707,

May 2, 2012 6:00 AM in reply to ChunXiaYang

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Just an update. I rebooted copmuter. Tried bridge and it appears to work! Let
me play around abit more and I'll update you later tonight. THanks for your
help. WIll continue to research parsing issue.

Kevin

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