Skip navigation
Sonictech
Sonictech
Currently Being Moderated

Adobe Support

Apr 27, 2012 8:25 PM

I dont understand Adobe Support!  We pay alot of money to Adobe to purchase a great piece of software and we still have to pay for support if we have issues using the software like it should be used.  I called today to discuss an issue and have had CS3, CS4 Web Design, CS5 Master, CS5.5 Master and now CS6 Master Suite, you would think for the money we spent for these we could get some free support for the software.

 

Just saying....

 

Thanks,

Shawn

621 Views   8 Replies   Latest reply: Nancy O., Apr 28, 2012 5:49 PM
 
Replies
  • John Waller
    Currently Being Moderated
    1. John Waller,
    Apr 27, 2012 8:31 PM   in reply to Sonictech
    Report

    The volunteers on this forum offer free support 24/7.

     

    What issue do you have with Dreamweaver?

     
    |
    Mark as:
  • Sonictech
    Currently Being Moderated
    2. Sonictech,
    Apr 27, 2012 8:57 PM   in reply to John Waller
    Report

    I have for years try to link up Dreamweaver to my host that Ihave Joomla located.  I currently run multiple sites and build Joomla sites for customers but have not been able to link into the host MySql database that has all the content on the Joomla site.  It would be a great help on designing the templates on these sites if I could link in and pull the database like I do when I run the Joomla site on my laptop running WAMP and going through the laptops localhost.

     

    I have done multiple searches and have found only issues with others that cannot connect to the ISP host database with Dreamweaver.  Dreamweaver says you can but cannot find anything on how to or the errors that happen.

     

    Thanks for any help or advice!  I am not putting down Adobe or the software but I think Adobe should provide at least a year support for the software that the customer provides without any additional cost.

     

    Thanks again!

    Shawn

     
    |
    Mark as:
  • John Waller
    Currently Being Moderated
    3. John Waller,
    Apr 27, 2012 11:04 PM   in reply to Sonictech
    Report

    I see that this is a duplicate post and that the main discussion is here

    http://forums.adobe.com/message/4366743?tstart=0

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,731 posts
    Oct 15, 2010
    Currently Being Moderated
    4. Sudarshan Thiagarajan,
    Apr 27, 2012 11:04 PM   in reply to John Waller
    Report

    John, this is a bump of another thread we were discussing here: http://forums.adobe.com/message/4366743#4366743

     
    |
    Mark as:
  • John Waller
    Currently Being Moderated
    5. John Waller,
    Apr 27, 2012 11:05 PM   in reply to Sudarshan Thiagarajan
    Report

    Yes, just got that thanks.

     

    The OP is using this thread to vent.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,731 posts
    Oct 15, 2010
    Currently Being Moderated
    6. Sudarshan Thiagarajan,
    Apr 27, 2012 11:07 PM   in reply to John Waller
    Report

     
    |
    Mark as:
  • Sonictech
    Currently Being Moderated
    7. Sonictech,
    Apr 28, 2012 4:19 PM   in reply to Sudarshan Thiagarajan
    Report

    yes I was venting but I was venting at a phone call I had with Adobe support and having to pay more after paying for the software.  This was dsuppose to be for Adobe an not for the other thread.

     

    Thanks,

    Shawn

     
    |
    Mark as:
  • Nancy O.
    Currently Being Moderated
    8. Nancy O.,
    Apr 28, 2012 5:49 PM   in reply to Sonictech
    Report

    FYI: This is a user-to-user forum.  Adobe tech support never looks at these posts. 

     

    If you have valid product concerns such as a reproducible bug to report or a feature request, post it where it will be seen by Adobe product engineers. 

     

    Bug Report & Feature Request Form

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

     

     

    Nancy O.

    Alt-Web Design & Publishing

    Web | Graphics | Print | Media  Specialists 

    http://alt-web.com/

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points