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qwertyei
qwertyei Calculating status...
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photoshop cs5.1 will not initialize instillation...

Apr 27, 2012 5:40 PM

Everytime i try and install photoshop on my macbook pro, it says setup failed to initialize. any ideas?

1190 Views   12 Replies   Latest reply: Jeff A Wright, Apr 28, 2012 3:18 PM
 
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  • Mylenium
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    1. Mylenium,
    Apr 27, 2012 7:31 PM   in reply to qwertyei
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    Troubleshoot with install logs | CS5, CS5.5

     

    Really. And we need much more info. If this is e.g. a 13" MBP, then it may not meet some system requirement. Likewise there is any number of other potential issues due to an older version of OSX or the hardware being one of those older 32bit only machines... Please clarify!

     

    Mylenium

     
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  • qwertyei
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    2. qwertyei,
    Apr 27, 2012 7:33 PM   in reply to Mylenium
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    i have a 15" macbook pro running lion 10.7.3 it has a 2.4 ghz intel core 3 duo processor and 6 gb of ram. there is no reason it shouldnt work on this machine besides the fact that something is gone wrong software wise.

     
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  • Mylenium
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    3. Mylenium,
    Apr 27, 2012 7:42 PM   in reply to qwertyei
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    Sure. But really, provide the install logs and we will see. No point in talking about these issues without some tangible information.

     

    Mylenium

     
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  • qwertyei
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    4. qwertyei,
    Apr 27, 2012 7:49 PM   in reply to Mylenium
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    i cant get to the installatino. it attempts to initilize but it fails at that

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    Apr 27, 2012 11:11 PM   in reply to qwertyei
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    can you check in new user account...

     

    Also are you installing the software using the DVD or downloaded version.?

     
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  • Mylenium
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    6. Mylenium,
    Apr 27, 2012 11:14 PM   in reply to qwertyei
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    Even if it fails, it produces a log or at least an entry in your global system log. If you cannot provide more info yourself e.g. by watching Activity Monitor and picking out the pertinent info from your system's Log Viewer application, I'm not sure what we can do for you. Just saying that it doesn't work is as useful as female lingerie to a football player... (though you never know.... ).

     

    Mylenium

     
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  • qwertyei
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    7. qwertyei,
    Apr 28, 2012 9:16 AM   in reply to Manish-Sharma
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    I have tried both, and they have not worked

     
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  • qwertyei
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    8. qwertyei,
    Apr 28, 2012 9:16 AM   in reply to Mylenium
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    where can i locate the log?

     
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  • qwertyei
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    9. qwertyei,
    Apr 28, 2012 9:27 AM   in reply to Mylenium
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    since it did not even begin to install i can not locate a log for this, this is the mesage that comes up Screen Shot 2012-04-28 at 12.24.38 PM.png

    i run adobe support advisor, but it does not detect any problems

     
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  • Vikrant Rai
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    10. Vikrant Rai,
    Apr 28, 2012 10:10 AM   in reply to qwertyei
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    Could you try one of the following.

    Sometimes, if the date/time on your computer are incorrect, this error may be triggerred.

    Clear all temp files, and then try again.

     

    Also have a look at the following document. it'll probably help if the suggestions above dont.http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html

     

    Let us know if any of these help.

     
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  • qwertyei
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    11. qwertyei,
    Apr 28, 2012 1:15 PM   in reply to qwertyei
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    i used the cs5 cleaner tool, this solved the problem! thanks everyone for the help

     
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  • Jeff A Wright
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    12. Jeff A Wright,
    Apr 28, 2012 3:18 PM   in reply to qwertyei
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    Per the document which Mylenium posted, in the beginning of this thread, you will need to review the PDApp.log file.  You can find more details under Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.  I would recommend reviewing Analyze the Creative Suite 5 or CS5.5 PDapp log section.

     

    Short of posting the PDApp.log into the forums, which is very confusing to read as it can be quite a lot of text, it would be best for these issues to review the log yourself or work with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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