Hi, I am uploading a video as a cover for my magazine, it's worked for me in the past, but now it keeps giving me the same error...
The page loads and the creen is solid white, although I've told the video to play by itself on page load. So then I try tapping the page and if gives m an error saying "Unable to load media. Please check your internet connection or try again later."
This is embeded so I really don't know why it needs the internet and have no idea what I'm doing wrong.
I'm using V19 of producer tools and I'm testing on an iPad 3.
Here is the info of the file (I have blurred out any client information):
I have gotten this too. I was able to get rid of it by re-encoding the video to an iPad friendly format using adobe media encoder (my videos were iPad friendly before, but using the media encoder stopped the error for me).
There are several reasons this problem may occur. jkuhns nailed one -- another reason is if you're tying to make videos too large for the device. The maximum resolution the iPad supports for video is 1080p. Please make sure you're using something sized correctly and H.264 encoded.
Europe, Middle East and Africa