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ermserg
Currently Being Moderated

Fail to install Photoshop Elements 10 on Mac

Apr 22, 2012 11:29 AM

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 18 error(s), 4 warning(s)

 

 

WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Library/Fonts/MyriadPro-SemiboldIt.otf" Error 0(Seq 1572)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1572)

ERROR: DF023: Unable to delete file "/Applications/Photoshop 10/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Photoshop 10/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Photoshop 10/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Photoshop 10/Adobe Photoshop Elements 10/Support Files"(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF015: Unable to delete symlink "/Applications/Photoshop 10/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)

ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)

ERROR: DF001: Unable to get permissions of "/Applications/Photoshop 10/Adobe Photoshop Elements 10"(Seq 1)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

 

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

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Replies
  • Currently Being Moderated
    Apr 22, 2012 11:40 AM   in reply to ermserg

    Run the following command in terminal

     

    sudo mv /Library/Fonts/MyriadPro-SemiboldIt.otf

     

     

     
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  • Currently Being Moderated
    Apr 28, 2012 10:22 AM   in reply to ermserg

    Have a look at the following document. It explains how to resolve Exit Code 7 error. http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

     

    Are you trying to install from a DVD or  download?

     

    I'm not a mac person, but do you have a case sensitive drive? I can't remember where I read about this, but in some cases it migth also cause issues. Have a look at this document as well.

     
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  • Currently Being Moderated
    Apr 29, 2012 9:29 AM   in reply to ermserg

    I had pretty much the same error code, but a different font was named. Between the suggestion from Manish_1988 and the page linked by Vikrant Ral, I finally got my installation to work. Here's what I did:

     

    1. Open a Terminal window and "cd /Library/Fonts"

    2. Remove all of the fonts in the family that the error message is complaining about. In my case, the offending font in the error message was ACaslonPro-Regular.otf. I created a new subdir under /Library/Fonts, then moved all of the ACaslonPro* files to the new subdir. Commands were:

     

         sudo mkdir old_fonts

         sudo mv ACaslonPro* old_fonts

     

    3. Ran the installation again and it completed without errors.

     

    I think I was doing all of this in Safe Mode (based on the advice from http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html), but I'm not sure that was necessary. I did previously have Photoshop Elements 6 on this machine, which I believe is what put those fonts there in the first place.

     

    Also, before I moved the fonts, I had a font called ACaslonPro-Semibold.otf.incompleteMigration, whose size was 0 bytes. Maybe this file was causing the problem, but I don't know. I think this file may have resulted from an error a couple years ago when I migrated an old MacBook to a new machine.

     

    Hope this helps

     
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