Since I updated Acrobat Pro to 9.5.1, it crashes immediately on opening. I get two error messages, both stating, "Adobe Acrobat 9.5 has stopped working." The information in the problem signatures are:
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 9.5.1.283
Application Timestamp: 4f71b565
Fault Module Name: atidxx32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e0a91a0
Exception Offset: 69af8620
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: fa66
Additional Information 2: fa6696398de2b9f98383d7a3bf5c3ea1
Additional Information 3: fa66
Additional Information 4: fa6696398de2b9f98383d7a3bf5c3ea1
AND
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 9.5.1.283
Application Timestamp: 4f71b565
Fault Module Name: atidxx32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e0a91a0
Exception Code: c0000005
Exception Offset: 69af8651
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
If I try to get it to create a dump file, the program crashes before I can click on it in task manager to tell it to create a dump file, and I get another error message stating "The operation could not be completed. Access is denied." If I could get to it fast enough in task manager, it might create a dump file, but it crashes too quickly.
I ran the repair fundction on the program, and the only thing I got from that was wasted time. I am running Windows 7, 64 bit. Everything is fully updated. Until I ran the most recent update to Acrobat 9, it was happy. It won't let me uninstall that update, so I need help getting this sorted out. Hope you can help. Thanks.
