Im trying to download an Adobe product. The problem is the program is installed through the Adobe Download Assistant. Whenever I click on the .exe to download the assistant I hit "Run" and then nothing happens after that. Any help would be appreciated.
I do not receive any error messages and the Download Assistant does not open. I just tried downloading it with FireFox and the same thing happens. I finish downloading the AdobeDownloadAssistant.exe and I click on it. Then the window appears and I hit run after that nothing happens. But I looked under my processes on the task manager and it starts a new task called "Adobe AIR Application Installer.exe" since it wasnt working(left it for about 15-20 minutes) with no results I ended the process through the task manager.
It sounds like you are having difficulties with Adobe AIR. You will need to get this resolved to even install Premire Pro. I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml. Please feel free to respond to this thread if you have any questions about the steps listed within the document.
I looked through that troubleshooting guide and it said first thing I should do is try to uninstall and reinstall. I figured out I did have Adobe AIR downloaded for the latest version. So when I try to uninstall basically the same thing happens. I click uninstall on the control panel nothing happens even after waiting so I go to hit uninstall again and it says I have to wait for the program to finish uninstalling. So then like last time I went into my task manager and there again is a process running but not doing anything this time it was "Adobe AIR Installer".
Interesting will you can also try to initiate a direct download by following the steps listed in http://forums.adobe.com/thread/981369. Perhaps you have security software or a software firewall which is interferring with the Adobe Download Assistant.
Turn Off UAC, disable all security softwares and firewall and Perform selective startup::
Turn off User Account Control : http://helpx.adobe.com/x-productkb/global/disable-user-account-control -uac.html
Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mod e-windows.html
Create local administrator account | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/create-local-administrator-a ccount-windows.html
Excellent Dwyaa still curious as to why you had difficulties with the Adobe Download Assistant. Very happy to hear though that you got the trial installed successfully. I believe you should be able to use the same instructions if you wish to try Creative Suite 6 when it is released.
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