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Zill
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premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

Apr 22, 2012 10:54 PM

I can open a project, import files or other projects, but when I want to play the sequence the program stops working and closes. When I try to save the project or close the program I get a "software not responding" message.

I hope someone can help me with this as I cannot work on any projects.

thanks.

2274 Views   8 Replies   Latest reply: Zill, Apr 29, 2012 9:27 PM
 
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  • Harm Millaard
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    1. Harm Millaard,
    Apr 23, 2012 12:59 AM   in reply to Zill
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    Software not responding is a typical Windows message. It simply means you have to be patient, because Windows has other things to do before closing PR. You may alleviate this problem by improving your system and/or tuning your system.

     
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  • John T Smith
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    2. John T Smith,
    Apr 23, 2012 8:12 AM   in reply to Zill
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    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

    .

    For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

    For Mac http://mediainspector.massanti.com/

    .

    http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-gree n-render-bars.html

    .

    If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs

    .

    Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

    .

    H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115

    .

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

    .

    For CS5 and later, the easy way to insure that your video and your project match

    See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

     
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  • Zill
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    3. Zill,
    Apr 23, 2012 9:59 AM   in reply to Harm Millaard
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    Thanks Harm,

    but patience is not the problem. I have only adobe running and I have waited more than 10 min to close a project that only contains one file of ~ 30sec, that when I am lucky enough that the software closes itself while trying to playback the sequence.

    I do not get any error messages or have a chance to record any settings as the program closes itself.

    I have work with an earlier version of the adobe in a windows XP, and never had that problem, even when I was running something else. This computer is much better fit for the new adobe Cs5.5 but I have not been able to work with it yet.

     

    If you have any ideas how to look for the problem please let me know. I am sure I am not the only one that has this problem.

     

    Thanks for your help.

     

    Arantza

     

    Date: Mon, 23 Apr 2012 01:59:39 -0600

    From: forums@adobe.com

    To: zothicke@hotmail.com

    Subject: Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why? premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

     

     

     

     

     

     

          

               

               

               

        Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

     

     

        created by Harm Millaard in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion

     

     

     

    Software not responding is a typical Windows message. It simply means you have to be patient, because Windows has other things to do before closing PR. You may alleviate this problem by improving your system and/or tuning your system.

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

         To unsubscribe from this thread, please visit the message page at Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Premiere Pro CS5, CS5.5, & CS6 by email or at Adobe Forums

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  • Harm Millaard
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    4. Harm Millaard,
    Apr 23, 2012 10:56 AM   in reply to Zill
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    See http://forums.adobe.com/thread/436139?tstart=0 which also applies to Win7.

     
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  • Zill
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    5. Zill,
    Apr 24, 2012 11:08 PM   in reply to John T Smith
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    Hi john,

    thanks for taking the time to help me. I have updated the software and rendered the files and now I am able to play them, but still neither the sequence nor the clip play/show on the corresponding screens, I can only hear the audio file. I also continue having problems when saving the project, the software stops working and I get the "non responding" error from microsoft.

     

    As you suggested, and I have to say I am pretty much a dummy with the codecs and alike, I installed the mediainfo and run one of the files.

    This is the info that appears on the screen

     

     

     

     

     

     

     

     

    I am not getting any error messages from Premiere, so I am kind of stock. If you need other info let me know.

     

    Thanks for your help and patience.

     

    Arantza

     

     

    Date: Mon, 23 Apr 2012 09:12:15 -0600

    From: forums@adobe.com

    To: zothicke@hotmail.com

    Subject: Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why? premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

     

     

     

     

     

     

          

               

               

               

        Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

     

     

        created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion

     

     

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037What is a CODEC... a Primer http://forums.adobe.com/thread/546811What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037.Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing.For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/enFor Mac http://mediainspector.massanti.com/.http://blogs.adobe.com/premierepro training/2011/02/red-yellow-and-gree n-render-bars.html.If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs.Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project.H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115.More information needed for someone to help... click these links and provided the requested information-http://forums.adobe.com/message/4200840-http://forums.adobe.com/thread /416679.For CS5 and later, the easy way to insure that your video and your project matchSee 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

         To unsubscribe from this thread, please visit the message page at Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Premiere Pro CS5, CS5.5, & CS6 by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Zill
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    6. Zill,
    Apr 29, 2012 6:46 PM   in reply to John T Smith
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    hi,

    I have re-install premiere pro, I have download and install the update, I have the clip and sequence rendered (green line over the clip), but I am still having issues with the playback. I cannot play the sequence, and when  it plays I only get audio.

    This is how my screen looks like. As you can see whatever was on my screen when I started the project shows on the programe window, and it does not go away whatever I do.

     

     

    I have checked the consistency of the file using Mediainfo and this is the info I get.

     

    The same files do not have problems in an older version of premiere. Hoe can I check is my computer is not adequate for pro cs 5.5? My system should be enough, but can I have issues with the video card or any other issues?

     

    I need urgent help as I need to finish with the editing.

     

    Thanks

     

    Zill

     
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  • John T Smith
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    7. John T Smith,
    Apr 29, 2012 7:10 PM   in reply to Zill
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    1- Your pictures are not showing

     

    2- You have not described your computer, so no way to know if it is your problem

     

    More information needed for someone to help... click these links and provided the requested information

    -http://forums.adobe.com/message/4200840

    -http://forums.adobe.com/thread/416679

     
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  • Zill
    Currently Being Moderated
    8. Zill,
    Apr 29, 2012 9:27 PM   in reply to John T Smith
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    John,

    thanks for the fast reply. I posted screen shots of how premiere pro looks when It rying to work and the report from mediainfo. I am not sure why it doesn't show on the post

     

    Here are my computer specs:

     

    Toshiba

    Satellite L755

    Processor: Intel (R) Core(TM), i3-2310M CPU, 2.10 GHz

    BIOS: InsydeH2O Version 03.60.453.10

    SMBIOS Version: 2.7

    Memory (RAM) 4 GB

    Memory: 4096MB RAM

    Page file: 2139MB used, 5946MB available

    DirectX Version: DirectX 11

    OS: Windows 7 home Premium

    Version 6.1.7601 Service Pack 1

    System: 64-bit Operating System

     

    Graphics:  Intel(R) HD Graphics Family

    PNP Device IDPCI\VEN_8086&DEV_0116&SUBSYS_FC501179&REV_09\3&11583659&1&10
    Adapter TypeIntel(R) HD Graphics Family, Intel Corporation compatible
    Installed Driversigdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10u md32
    Driver Version8.15.10.2353

      Total Memory: 1696 MB

     

    I have installed the complete Master Collection CS 5.5

     

    The settings of my project are the conditions set for

    DV-NTSC

         Standard 48 kHz

     

    The file information, although any file I open has the same problem

    AVI(DVCPRO): 177 MiB, 48s 849ms

    1. 24.4 Mbps, 720*480 (4:3), at 29.970 fps, DV (Sony) (NTSC) (DVCPRO)

    1 536 kbps, 48.0 KHz, 16 bits, 2 channels, PMC (Little /Signed)

    Format/Info:     Audio Video Interleave

    File Size: 177 MiB

    Overall bit rate mode: constant

    Overall bit rate: 30.3 Mbps

     

    I will go step by step with the problem

    1. I open the program with no problem
    2. Import the file
    3. Add it to the sequence
    4. Render the working area (green line appears over the clip)
    5. The clip in the sequence and the list of files show an image, but nothing shows in the main view screen.
    6. When I play the sequence I have audio, but no image plays on the screen. Similarly, if I open the clip on the second screen I cannot see it either.
    7. When I save the project, or close the program, the computer screen goes blank and a "Not Responding" error appears. I have to force the program to close

     

    The premiere pro has never worked, but I have been working with Dreamweaver with no problem. I haven't worked with any other software on the Master collection.

     

    Hope this is enough. I am sorry I did not start here, but I am not too familiar with all this, and never had problems with the previous version (maybe because I never had the full collection installed).

     

    Thanks for your continuous help.

     

    Zill

     
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