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Error when trying to display video on the iPad

Apr 28, 2012 7:59 AM

Hi, I am uploading a video as a cover for my magazine, it's worked for me in the past, but now it keeps giving me the same error...


The page loads and the creen is solid white, although I've told the video to play by itself on page load. So then I try tapping the page and if gives m an error saying "Unable to load media. Please check your internet connection or try again later."


This is embeded so I really don't know why it needs the internet and have no idea what I'm doing wrong.


I'm using V19 of producer tools and I'm testing on an iPad 3.


Here is the info of the file (I have blurred out any client information):


Screen Shot 2012-04-28 at 15.57.19.png

  • Currently Being Moderated
    Apr 30, 2012 12:46 AM   in reply to ellipsis81_uk

    I am having the same problem, did you finsd a solution to this?

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  • Currently Being Moderated
    Apr 30, 2012 4:35 AM   in reply to ellipsis81_uk

    I have gotten this too.  I was able to get rid of it by re-encoding the video to an iPad friendly format using adobe media encoder (my videos were iPad friendly before, but using the media encoder stopped the error for me).

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  • Currently Being Moderated
    Apr 30, 2012 4:59 AM   in reply to jkuhns5

    I have head that confusion can be caused by trying to squeeze a video at 2048 x 1536 into a 1024 x 768 folio...

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  • Casey Jensen
    293 posts
    May 4, 2011
    Currently Being Moderated
    Apr 30, 2012 6:03 AM   in reply to ellipsis81_uk

    There are several reasons this problem may occur. jkuhns nailed one -- another reason is if you're tying to make videos too large for the device. The maximum resolution the iPad supports for video is 1080p. Please make sure you're using something sized correctly and H.264 encoded.

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