I recently used Migration Assistant to move the contents of my old iMac that was running OS X 10.5.8 to my new iMac that is currently running OS X 10.7.3. Unfortunately, everytime I attempt to start up InDesign CS4, it crashes without giving me an error message. I previously could not start up Illustrator CS4 on this new iMac and I received this error message:
"Fatal error - missing component /Library/Application Support/Adobe/Adobe Version Cue CS4/Client 4.0.0/VersionCue.framework"
and I was able to transfer the folder Client 4.0.0 to my new iMac and get Illustrator CS4 up and running.
What can I do to get InDesign running on my new iMac?
Because of the number of files in different folders which are required for an Adobe application installation, the Migration Assistant is NOT the way to go.
You should uninstall InDesign and reinstall from your original install discs on your new Mac.
Because you moved many of the CS4 files onto your computer, you need to remove them before doing a new install.
There is an Adobe Cleaner tool which can remove components of the incomplete installation. Here is a link to it:
You won't be able to download CS4 from Adobe. They only have downloads of the current version. You didn't back up your original download?
You won't be able to download CS4 from Adobe. They only have downloads of the current version.
Are you sure? (I'm confused about this and my Adobe downloads aren't the normal consumer ones so I can't easily check, but I have a number of reasons to be skeptical...certainly old volume licensees can continue to (re)-download old versions.)
I'm pretty sure Adobe doesn't provide downloads for non-current products on their website. Perhaps it does on their FTP site.
Our of our contributors, Manish, has posted a link to a third-party site which apparently keeps archives of some Adobe downloads but I don't know where that is.
Thanks gentlemen. I appreciate all of your assistance. Right now I'm downloading the CS4 Design Premium Suite. I believe that when I bought it I paid for the opportunity to download the software again in case I would have problems such as I'm having after the migration. I'll let you know if I resolve my problem with InDesign.
I was able to download CS4; however, now I can't open the .dmg file. Great.
I am planning to purchase CS5.5 Design Premium. Do I need to iron out the bugs I'm experiencing with InDesign in CS4 before I can upgrade to CS5.5? I would rather just purchase and install CS5.5.
Download and run the Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
If you're going to by CS5.5 do it NOW. You'll get CS6 for free if you do so before May 7.
I downloaded CS4 using the Akamai installer. I was prompted to install Akamai first and I had trouble installing that too. As I downloaded Akamai a second time, I was downloading CS4 via my browser. Then I cancelled the browser install and sucessfully installed Akamai. That sped up the download of CS4 slightly. Once I found out my mac didn't recognize the .dmg file I downloaded for CS4, I shut down for the night because it was entirely too late to deal with any more problems. I restart again this evening and order CS5.5.
I find it worrisome the DMG didn't work for you, and wonder if you can answer my questions (above), as well as tell us what browser you're using.
I suppose CS4 may not be worth your time, but I don't think the downloading infrastructure has changed for CS5.5, so I wouldn't really be surprised if you had the same problem.