Hi there, I'm trying to sign up for the free version of Adobe Story, but when I try sign in, it keeps saying "Failed to get user preferences". Would you be able to assist on this?

Many thanks,

Andrew

I am also having this problem and have emailed my Adobe ID to the vartgupt@adobe.com. I have CS5.5 Production so I have the paid version of Adobe Story, I'm really excited about using it but can't login on the website Adobe Story or in my program. The Program says contact your admin, the website says unable to load user preferences. Thanks for your help.

Thanks, it's working great now

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless

mhp@logic.bm

I'm having the same problem and i already sent you my id to your mail, so i hope you answer soon so i can keep in my work... Kind of urgent you know :S

Hi..I have the same problem. Anyone can help me please? Can I send my Adobe Id to you, Vartul?

Thanks

Fabio

Hi Fabio,

I am having the same problem. Can you assist me?

Thanks

Hi Vartul,

I cleared cache but the problem still exists.

My Id is brunofabiobruno@hotmail.it and my password is helloween.

Help me please.

Thank you

Fabio

Date: Wed, 1 May 2013 17:03:30 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Re: Failed to get user preferences Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi Fabio,

Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )

If problem still exists , please share your id with me.

Sorry for the inconvenience caused to you.

Thanks

Vartul

Adobe Story

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5284048#5284048

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

     To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

     Start a new discussion in Adobe Story by email or at Adobe Community

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Hi, the problem has been solved, thank you. But my last script is lost:(

Fabio

Date: Fri, 10 May 2013 02:24:53 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Re: Failed to get user preferences Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi,

Please try to login now.

Issue has been resolved.

Thanks

Vartul

Story Team

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308208#5308208

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

     To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

     Start a new discussion in Adobe Story by email or at Adobe Community

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Hi, the problem still exists: last two works don't compare anywhere:(

thanks

Date: Fri, 10 May 2013 05:15:03 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Re: Failed to get user preferences Failed to get user preferences

    Re: Failed to get user preferences

    created by Sandeep (Story team) in Adobe Story - View the full discussion

Hi,

Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.

From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.

If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.

If you still face any issue please let us know.

thanks

Sandeep

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308591#5308591

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

     To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

     Start a new discussion in Adobe Story by email or at Adobe Community

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

The last one was called "copione senza titolo", but I don't remeber the other one. Both were created months ago. The first one was saved for the last time two or three weeks ago.

Thank you very much

Date: Fri, 10 May 2013 06:17:26 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Re: Failed to get user preferences Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi,

Can you tell us the name of the scripts which are lost?

Also, Please let us know when were the scripts created and last saved.

Thanks

Vartul

Story team

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308673#5308673

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

     To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

     Start a new discussion in Adobe Story by email or at Adobe Community

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Hello, I'm also having the same problem. I can't get into either the desktop or online version of Story. I would be very appreciative of any solutions.

Thanks in advance.

jamie.a.mw and Zan Rune,

please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error. See Sandeep's comment #21.