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Dloan
Currently Being Moderated

CS6 beta uninstall issues.

Apr 30, 2012 2:26 PM

Tags: #photoshop_cs6_beta

I'm running OS 10.6.8 SL on my mac and have enjoyed using CS6 beta but I'm receiving mulitiple error messages upon trying to uninstall. There are apparently some missing or corrupt files per the error messages. The error messages suggested using the creative suite cleaner tool or contacting support. It appears the cleaner tool suggested is for CS5 only. Any suggestions so I don't have to drag all the files into the trash? I realize that could mess up my system for any future adobe installs but I need to get this beta version off quickly before I purchase. Thanks in advance.

 
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  • Currently Being Moderated
    Apr 30, 2012 2:30 PM   in reply to Dloan

    Hi dloan,

     

    I'm sending you a private message with some info for ya.

     

    Thanks!

    Pete

     
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    Apr 30, 2012 2:32 PM   in reply to Dloan

    Also, Thanks for starting a new thread with your issue.

    We totally appreciate the issue separation!

     
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    Apr 30, 2012 2:42 PM   in reply to Pete.Green

    Pete, why is the uninstall of CS6 beta such a private message issue?  Have seen numerous posts like this.

     

    Are all the beta testers going to end up getting private message so we can uninstall it?

     

    I see CS6 listed in my uniinstall list but have not clicked on it to see if if would uninstall.

     
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    Apr 30, 2012 2:49 PM   in reply to Curt Y

    Curt,

     

    Not all uninstalls are private -- In fact most uninstalls should be smooth by using the Add/remove programs on Win, or The Uninstaller on Mac (located in the PS CS6 applications folder).

     

    Since some folks have had "dirty" uninstalls, such as manually deleting folders from the program files directories, usually a cleaner script is necessary.

    I've been using private messages to get the CS6 cleaner script to folks whos systems have been somehow made dirty and can't uninstall using conventional means.

     
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    Apr 30, 2012 2:50 PM   in reply to Curt Y
     
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